Navigation Fault

[tamugrad2013]

So this afternoon I got home from work and shut the car off for about four minutes and then headed back to go to the store. About thirty seconds after starting I got a navigation fault please insert sd card although the card was inserted. I removed it a few times and put it back in to no avail. Finally once I got to the store I shut the car off again and did a master reset on MFT and re inserted the card. That seemed to fix the issue, but could this be the start of a bigger issue like the APIM going out. I am two years and about 28,000 miles from the end of my extended premium care warranty and I am not sure if I should take it in. I also wanted to know if anybody else has this issue.

[FordIVTteam]

Hi tamugrad2013,

 

Great troubleshooting. This shouldn't be too big of a concern if it has only happened once. I suggest removing the card and performing a key cycle before the master reset. To perform a key cycle:

 

1. Turn ignition off
2. Open and close the driver’s door
3. Wait for MyFord Touch to turn off completely and watch for the clusters to power off
4. Wait 30 seconds before proceeding
5. Turn ignition on
6. Wait for MyFord Touch to turn on completely. Watch for the clusters to power on

 

Shaay

Edited December 14, 2016 by FordIVTteam

[akirby]

The APIM has a separate extended warranty.

[tamugrad2013]

One last question. I know the warranty is five years unlimited mileage how does this work if you bought the car certified pre-owned. If it is five years I would assume it would be from the original purchase date which was December 2011 for the first owner which means this would be up this month. Is this correct or no and if not can someone explain it to me.

[tamugrad2013]

Also thank you Shaay. I did that as well, but I definitely did not wait the 30 seconds hence why that may not of worked. Great tip thanks.

[FordIVTteam]

One last question. I know the warranty is five years unlimited mileage how does this work if you bought the car certified pre-owned. If it is five years I would assume it would be from the original purchase date which was December 2011 for the first owner which means this would be up this month. Is this correct or no and if not can someone explain it to me.

 

 

Also thank you Shaay. I did that as well, but I definitely did not wait the 30 seconds hence why that may not of worked. Great tip thanks.

 

You're welcome, tamugrad2013! The 30 secs are important because you need the system to turn completely off. I can speak on the SYNC warranty, but you'll need to reach out to my colleagues in the Ford Service department for other warranty concerns. Please reach out to them by:

Facebook: https://www.facebook.com/FordServiceUS

Twitter: https://twitter.com/fordservice

Phone: 1-800-392-FORD

 

Under the 12M02 Customer Satisfaction program, the warranty on the APIM was extended to 5 years from the original warranty date. You can send the VIN in a private message; I can advise you of the end date.

 

Shaay