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SSM 45784 - 2012-2014 Edge/MKX - Climate Control Stuck On Hot Or Cold Temperature Setting -With or Without DTCs B1082, B1083, B1086, B11E5, B11E6, And/or B11E7

Some 2012-2014 Edge/MKX vehicles may exhibit a condition where the climate control temperature is stuck in the full hot or full cold position. Diagnostic trouble codes (DTCs) B1081, B1082, B1083, B1086, B11E5, B11E6, and/or B11E7 may or may not be present in the heating ventilation air conditioning (HVAC) module. Program the HVAC module to the latest level calibration using IDS version 100.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 19980 and applicable laboroperation(s) in the Service Labor Time Standards (SLTS) Manual, Section 10.

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