Sean Jones Posted October 15, 2016 Report Share Posted October 15, 2016 Hey guy s I have a question about sync 3 apps. Is it normal for the apps to disappear from sync 3 and then have to be added back? I have Iheartradio(auto), Pandora, and Spotify. I hardly ever use Spotify, but the other 2 maybe 4 time a week. So anyways every so often they are no longer in sync and have to add them back "find new apps". I'm wondering if it is because when the app itself updates on the phone that they for some reason unpair form sync. Anyways, just wondering if it normal because it sure is a pain to have to re-add them. Quote Link to comment Share on other sites More sharing options...
Hermans Posted October 15, 2016 Report Share Posted October 15, 2016 I had a lot of trouble with my phone contacts disappearing with sync3. Never had the issue with MFT/MLT. Quote Link to comment Share on other sites More sharing options...
luxpow Posted October 16, 2016 Report Share Posted October 16, 2016 Turn power saving off for those apps. I had the same issue and turning power saving off for those apps solved the issue. You didnt mention if you have an iphone or a smartphone so this may not apply. I have Samsung Galaxy S7 Edge, yes my phone is an Edge too ;-) Quote Link to comment Share on other sites More sharing options...
Hermans Posted October 16, 2016 Report Share Posted October 16, 2016 (edited) Galaxy S6. I called Samsung and was eventually able to talk with someone. Apparently this is a known issue and even though Ford says Sync3 is compatible with Samsung phones, it really isn't fully compatible. Samsung's fix iis to put phone contacts on the device and not the sim card. Since I did this there hasn't been an issue. Maybe if you are saving apps to the sim card....that could be the issue. I've never used power saving on my phone. Edited October 16, 2016 by Hermans Quote Link to comment Share on other sites More sharing options...
Sean Jones Posted October 16, 2016 Author Report Share Posted October 16, 2016 Turn power saving off for those apps. I had the same issue and turning power saving off for those apps solved the issue. You didnt mention if you have an iphone or a smartphone so this may not apply. I have Samsung Galaxy S7 Edge, yes my phone is an Edge too ;-) Thanks! That's the same phone I have! I'll give it a try. Quote Link to comment Share on other sites More sharing options...
Sean Jones Posted October 16, 2016 Author Report Share Posted October 16, 2016 Galaxy S6. I called Samsung and was eventually able to talk with someone. Apparently this is a known issue and even though Ford says Sync3 is compatible with Samsung phones, it really isn't fully compatible. Samsung's fix iis to put phone contacts on the device and not the sim card. Since I did this there hasn't been an issue. Maybe if you are saving apps to the sim card....that could be the issue. I've never used power saving on my phone. Thankfully I haven't had any issues with contacts, but sounds like a good idea! Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 17, 2016 Report Share Posted October 17, 2016 Hey everyone! When using AppLink, the app should be open and running every time. You can read more about it here: https://owner.ford.com/how-tos/sync-technology/sync-3/applink/how-to-use-mobile-apps-with-sync-3-and-applink.html Also, SYNC has a hard time finding contacts on the SIM because they need to be stored locally. Shaay Quote Link to comment Share on other sites More sharing options...
luxpow Posted October 17, 2016 Report Share Posted October 17, 2016 Hey everyone! When using AppLink, the app should be open and running every time. You can read more about it here: https://owner.ford.com/how-tos/sync-technology/sync-3/applink/how-to-use-mobile-apps-with-sync-3-and-applink.html Also, SYNC has a hard time finding contacts on the SIM because they need to be stored locally. Shaay Hmmm that kind of kills the whole idea of the feature. If use has to pull the phone out of pocket to launch the app. Fortunately, in practice it works better than that. I dont need to manually start spotify etc. on my phone myself. I just select it from "mobile apps" or from audio sources and it automatically launches the app on phone (in my pocket). Maybe Android just keeps those apps running all the time. Power saving kills those apps and thats why they disappear. Oh well It doesnt matter to me anyway since spotify is so pricey I cant use it and Fordpass is an app which even the developers dont know the use of. No other relevant apps either. 1 Quote Link to comment Share on other sites More sharing options...
Sean Jones Posted October 17, 2016 Author Report Share Posted October 17, 2016 (edited) Hmmm that kind of kills the whole idea of the feature. If use has to pull the phone out of pocket to launch the app. Right?!?!! Edited October 17, 2016 by Sean Jones Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 18, 2016 Report Share Posted October 18, 2016 (edited) Hmmm that kind of kills the whole idea of the feature. If use has to pull the phone out of pocket to launch the app. Fortunately, in practice it works better than that. I dont need to manually start spotify etc. on my phone myself. I just select it from "mobile apps" or from audio sources and it automatically launches the app on phone (in my pocket). Maybe Android just keeps those apps running all the time. Power saving kills those apps and thats why they disappear. Oh well It doesnt matter to me anyway since spotify is so pricey I cant use it and Fordpass is an app which even the developers dont know the use of. No other relevant apps either. Hi luxpow, You're correct. Android devices keeps the apps running in the background until you force quit it. However, iPhones must have the app running in the foreground. Shaay Edited October 18, 2016 by FordIVTteam 1 Quote Link to comment Share on other sites More sharing options...
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