beemerpepper Posted July 25, 2016 Report Share Posted July 25, 2016 I parked my 2011 Edge, turned the car off and to my surprise was unable to open the door. I had a 13 year old with me and the temperature was over 100 degrees. I tried to turn the car on again to unlock or open a window and there wasn't any power at all. Luckily I had my phone and called roadside assistance, due to the high temperature and nature of the problem, they called 911. The fire department and deputy arrived at the scene and tried everything to get the doors open. We could not open by using the door handles inside, we even tried pulling the back door locks up by hand but they wouldn't budge. I looked through the manual while Ford service was being called to see if there was an emergency handle or lever, I couldn't find any info on that in the manual and Ford Service said it was impossible and couldn't help us further because they didn't believe the door wouldn't open. The deputy had a camera on his chest and filmed the entire event and told me Ford could watch it since they said this situation wasn't a real event. Just before they were going to break the window, they pryed the door open an inch so I could pass them the key, they tried to open the door manually with the key and were unable to. Jumper cables were attached to the battery giving enough power for the key to work from the outside. It was a "near death" experience considering the hot temperature, a teenage who I had just picked up from soccer and the fact that the doors could not be opened, what if I had not had a phone with me........... Now Ford is telling me it is going to cost over $700 because the gear shift need to be replaced! Quote Link to comment Share on other sites More sharing options...
akirby Posted July 25, 2016 Report Share Posted July 25, 2016 Please don't start multiple threads on the same topic. As I said on the other thread, the front doors will open just by pulling on the inside handle (once for the fronts, twice for the rears) - no need to unlock the door first. Did you try pulling the inside handles or did you just assume you had to unlock the door first? Quote Link to comment Share on other sites More sharing options...
macbwt Posted July 26, 2016 Report Share Posted July 26, 2016 The rear hatch has a small rectangular plastic piece you simply pop off on the inside and then press the release to open the hatch. simple really. So you are saying you could not unlock the door with the key from outside? I am going to raise the BS flag on this one. Total fabrication of a story. Quote Link to comment Share on other sites More sharing options...
PaulSchott Posted July 26, 2016 Report Share Posted July 26, 2016 Please post the video the police took. Quote Link to comment Share on other sites More sharing options...
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