Right side LCD not showing contact name for some

[luxpow]

For some of my contacts, the name of the person does not show up on the right side LCD. It shows their phone number instead.

The name shows correctly for the same contact in the main display though. So its not like the sync couldnt download the phonebook correctly. Also the persons name is not too long, just a 5-6 letters

 

 

2016 Edge with sync 3.

[FordIVTteam]

Hi luxpow,

 

Have you tried deleting your phonebook from SYNC and downloading it again: https://owner.ford.com/how-tos/sync-technology/sync-3/phone/how-to-manage-your-phonebook-with-sync-3.html Get back to me when you get the chance.

 

Shaay

Edited July 20, 2016 by FordIVTteam

[luxpow]

Hi luxpow,

 

Have you tried deleting your phonebook from SYNC and downloading it again: https://owner.ford.com/how-tos/sync-technology/sync-3/phone/how-to-manage-your-phonebook-with-sync-3.html Get back to me when you get the chance.

 

Shaay

 

Thaks for replying Shaay !

 

I had tried a master reset which didnt help. I will try just the phonebook delete but I doubt it would be any more effective than master reset.

Anyways, as I mentioned earlier, the same contacts do show up correctly in the main display but just not in display on the right of the speedometer.

 

BTW, the link you sent doesnt work.

[enigma-2]

In your example, do you have more than 256 names in you "D" contacts?

[luxpow]

In your example, do you have more than 256 names in you "D" contacts?

 

Not sure what you mean by "D contacts". I have only 9 contacts whose name starts with D.

[FordIVTteam]

luxpow,

 

Thanks for the update. Would you happen to have an alternate phone to see if you experience the same issue?

 

Shaay

[luxpow]

luxpow,

 

Thanks for the update. Would you happen to have an alternate phone to see if you experience the same issue?

 

Shaay

 

Before I could try the things you suggested like deleting phone book and re loading it etc., it seemed to start working fine itself yesterday.

I am not really sure if it fixed 'itself'. I did rename some of the contacts on my phone.

 

So at this point things are too complex for me to phrase the issue properly. I will keep a watch and report back when things are consistent.

 

BTW, now that I have your attention, let me ask 2 off-topic questions if I may :

 

1. Any news/rumors if sync connect (cellular modem) will be made available for 2016 Edge as an HW+SW plug in ?

2. Are we right in assuming 2016 Edge comes with 5 years of sirius travel-link (traffic, weather info etc.) ?

[FordIVTteam]

I'm glad to hear that it's working now, luxpow! Definitely keep me in the loop.

 

SYNC Connect is only available to 2017 vehicles with SYNC 3. This modem isn't being offered as an aftermarket installation. Also, there should be a 5 year subscription with Sirius Travel Link as well. Contact your dealer for more info.

 

Shaay

[luxpow]

Update :

 

The issue still persists. It just varies from boot to boot.

 

Whats even more strange is what I saw today. The exact same contact name is shown properly on the same LCD in one entry but the number is shown instead in another entry !

 

The 1st & 3rd entry was a incoming call from my wife's cell. Yet, the 1st entry showed her number but the 3rd entry showed her name correctly !

Similarly the 2nd and 4th entries were outgoing calls to my friend. 2nd entry showed his number and 4th entry showed his name.

 

Went to my office and came back in the car after an hour and now all contact names show perfectly OK.

 

Might be something to do with "phonebook auto download" setting being on. Issue is not annoying enough for me to chase it down right away but I will experiment with that setting next.