Melltimejr Posted May 23, 2016 Report Share Posted May 23, 2016 (edited) So I'm pretty pissed. This piece failed out of the blue about a month after taking delivery. I know it's not something we could've done because it's not in a location to hit a garage door, etc. Even if it was, I haven't slammed my back hatch into anything. I messaged the dealer with pictures the day I noticed it. It's taken 5 weeks to get three replies out of them. Ultimately today they told me that they'd have to replace the whole rear window for $700. The vehicle is under warranty...this is not a scratch, or dent, this is a piece of plastic that cracked and broke. I'm livid, I've never had to pay that much to repair something on a junker much less a brand new car under warranty. Anyone else ever heard of this piece failing? Any suggestions to not be stuck with a ridiculous bill? Edited May 23, 2016 by Melltimejr Quote Link to comment Share on other sites More sharing options...
Nick Halstead Posted May 23, 2016 Report Share Posted May 23, 2016 If I was Ford, I wouldn't cover that, I would send you to your insurance company. I'm not saying that you did anything but considering the actual damage. You would have to have very good proof that, you didn't break it. Or someone in a parking lot didn't break it for you. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 24, 2016 Report Share Posted May 24, 2016 My must say I agree with Nick, that was hit by something. Should be covered under your comprehensive policy. Quote Link to comment Share on other sites More sharing options...
omar302 Posted May 24, 2016 Report Share Posted May 24, 2016 I was surprised that the part requires the complete rear glass to be changed. But it does seem to be an assembly! Though its not for $700! Quote Link to comment Share on other sites More sharing options...
DRbillZ Posted May 24, 2016 Report Share Posted May 24, 2016 No wonder I had problems. The damn picture is sideways... Quote Link to comment Share on other sites More sharing options...
Melltimejr Posted May 24, 2016 Author Report Share Posted May 24, 2016 My must say I agree with Nick, that was hit by something. Should be covered under your comprehensive policy. I can see your guys point of view, but if either of you have a 2015/16 Edge take a look at this piece, this location seems like it would be near impossible to be hit by something, and even if I did ram my hatch into the garage door it wouldn't hit there. It's my first new car, first warranty, I guess I just expected to be treated a little more like a human being. I understand that dents and scratches and such aren't covered, but this, to me is much different. By denying it, I feel as though they think I did it and are essentially calling me a liar. It's just disappointing. Regardless of whether these will crack a la 2002-2004 Explorer back hatches, or if this is just a fluke, they should stand behind the product. An "I'm sorry sir, here's a loaner, we'll have this fixed up in a couple days" should've been the response as opposed to "Thank you for your $45,000 purchase, now screw you, it'll be another $700." Ultimately I guess I'm just furthering my education about how the world really works. At least the comprehensive deductible is only $250... Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 24, 2016 Report Share Posted May 24, 2016 I can see your guys point of view, but if either of you have a 2015/16 Edge take a look at this piece, this location seems like it would be near impossible to be hit by something, and even if I did ram my hatch into the garage door it wouldn't hit there. I was thinking of kid throwing a rock or brick, something simular. Quote Link to comment Share on other sites More sharing options...
akirby Posted May 24, 2016 Report Share Posted May 24, 2016 It doesn't matter whether YOU hit it or not - the point is based on the damage SOMETHING hit it. A ball, a rock, etc. Intent or who actually did it isn't the point - the point is it's probably not a manufacturing defect. Quote Link to comment Share on other sites More sharing options...
Nick Halstead Posted May 24, 2016 Report Share Posted May 24, 2016 I can see your guys point of view, but if either of you have a 2015/16 Edge take a look at this piece, this location seems like it would be near impossible to be hit by something, and even if I did ram my hatch into the garage door it wouldn't hit there. they should stand behind the product. An "I'm sorry sir, here's a loaner, we'll have this fixed up in a couple days" should've been the response as opposed to "Thank you for your $45,000 purchase, now screw you, it'll be another $700." I have a 2015 Sport that is plagued with quality control/fitment issues, my dealership has been amazing. I've replaced all 3 tail lights, new steering wheel....seems like it was in for something else also. Though none of my manufacturer defects looks like I took a hammer to the car. Also, the "response" you wanted was a dream. Nobody in their right mind would say that after seeing the damaged piece. That's like buying a dinner set and break a plate and returning it and saying it's defective. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 24, 2016 Report Share Posted May 24, 2016 It doesn't matter whether YOUg hit it or not - the point is based on the damage SOMETHING hit it. A ball, a rock, etc. Intent or who actually did it isn't the point - the point is it's probably not a manufacturing defect.I know, that's why I said to file it as a comprehensive claim. Cost will be the deductible. Quote Link to comment Share on other sites More sharing options...
candurin Posted May 25, 2016 Report Share Posted May 25, 2016 No wonder I had problems. The damn picture is sideways... It took me at least 4 attempts to find the damage that is the subject of this post... I agree. That clearly looks like incidental damage. No one is pointing fingers, but, that will need to be an insurance claim. Had it been a manufacturing defect. I would have expected the entire trim piece to fall out, fracture at a seam, etc. That just looks like impact damage. Yes, it sucks (I know, I just replaced a windshield, so I am sympathetic to the fact you have to grab your ankles). Quote Link to comment Share on other sites More sharing options...
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