Donpdoug Posted May 1, 2016 Report Share Posted May 1, 2016 So I tried running my vechicle health report. The report it self run but when I receive the email it says that I mat register the vin #. I've deleted it and re entered it numerous times as wells as my email address. Still getting the same error. I also called customer service and was instant chatting them for well over an hour. They were having the same issues and couldn't figure it out. The guy said that somebody will be contacting be in 3-5 days and that was a week ago..anybody have any suggestions.. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 1, 2016 Report Share Posted May 1, 2016 Make certain your phone does not have your caller ID blocked and that this phone is the one registered with your account. Quote Link to comment Share on other sites More sharing options...
Donpdoug Posted May 2, 2016 Author Report Share Posted May 2, 2016 Make certain your phone does not have your caller ID blocked and that this phone is the one registered with your account. It is..I even gave my account information to the person I was talking too. We can't even view the report online. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted May 2, 2016 Report Share Posted May 2, 2016 So I tried running my vechicle health report. The report it self run but when I receive the email it says that I mat register the vin #. I've deleted it and re entered it numerous times as wells as my email address. Still getting the same error. I also called customer service and was instant chatting them for well over an hour. They were having the same issues and couldn't figure it out. The guy said that somebody will be contacting be in 3-5 days and that was a week ago..anybody have any suggestions.. Hi Donpdoug, Did you receive a case number? If so, please send it or your VIN in a private message. I'll look into the case for you. Shaay Quote Link to comment Share on other sites More sharing options...
DRbillZ Posted May 10, 2016 Report Share Posted May 10, 2016 (edited) Pain in the ass to set up and that's putting it nicely Edited May 10, 2016 by DRbillZ Quote Link to comment Share on other sites More sharing options...
Gatorman Posted May 10, 2016 Report Share Posted May 10, 2016 That's a fact. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 10, 2016 Report Share Posted May 10, 2016 I'll second that. That website is a mess, designed by a second-rate programmer. It exits only to sell you a new car or show you stuff that doesn't fit your car. Quote Link to comment Share on other sites More sharing options...
DRbillZ Posted May 10, 2016 Report Share Posted May 10, 2016 Had to call in to get it 'activated'. Person I got barely spoke English. Went round and round and finally had to get a supervisor. Supervisor did it in no time flat. Quote Link to comment Share on other sites More sharing options...
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