AceMcGee24 Posted April 26, 2016 Report Share Posted April 26, 2016 Hi All, I have a 2016 Ford Edge Sport (love it), but I have noticed that occasionally my phone won't work with hands free calling. I've had the issue pop up on several occasions. The first time it happened, I was on the phone and received a second call. Once I tried to answer the second call, I could no longer use the hands free for either call. The most recent time it happened, I used the voice command to place a call, but then I couldn't hear anything through the speakers. I did double check to make sure the volume was up (obviously), and it was but I had to go back to having the sound come through the phone only. Just to round out the information, I have an iPhone 6 if that makes any difference. Has anyone else experienced issues with Sync 3 and hands free calling? Quote Link to comment Share on other sites More sharing options...
akirby Posted April 26, 2016 Report Share Posted April 26, 2016 You probably accidentally put it in Privacy Mode. Quote Link to comment Share on other sites More sharing options...
AceMcGee24 Posted April 27, 2016 Author Report Share Posted April 27, 2016 Thanks Akirby for the response; however, and I should have mentioned this in the question, I have confirmed both times that I was not in privacy mode. Prior to the 2016 Edge, I had a 2011 Fusion with Sync, so checking to confirm I wasn't in Privacy mode was my first move. Quote Link to comment Share on other sites More sharing options...
akirby Posted April 27, 2016 Report Share Posted April 27, 2016 Make sure the phone software is current and try a phone reboot. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 27, 2016 Report Share Posted April 27, 2016 Thanks Akirby for the response; however, and I should have mentioned this in the question, I have confirmed both times that I was not in privacy mode. Prior to the 2016 Edge, I had a 2011 Fusion with Sync, so checking to confirm I wasn't in Privacy mode was my first move. Hi AceMcGee24, Like akriby suggested, try rebooting the iPhone. If that doesn't help, I also recommend a system reset to SYNC 3: http://www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdfInstructions are on page 113. Keep me posted. Shaay Quote Link to comment Share on other sites More sharing options...
AceMcGee24 Posted May 2, 2016 Author Report Share Posted May 2, 2016 Thanks for the help! I did a reset of the phone, and it seems to have eliminated the issue. If I run into any other troubles, I'll try to do a system reset of SYNC 3 as well. Thanks again! Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted May 3, 2016 Report Share Posted May 3, 2016 You're welcome, AceMcGee24! Shaay Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.