TreyKegley Posted February 4, 2016 Report Share Posted February 4, 2016 I bought a Front Wheel Drive 2011 Egde SEL with the 3.5L in April 2011 because my wife loved thier look. we have had a few of the common issues that are talked about in this forum (Headlight Switch, Door Ajar, Rear Camera) and got them fixed. We also kept the routine maintenance on the car as suggested by the Owner's Manual. About 1.5 weeks ago my wife and I hear a ticking sound in the top end of the engine. I suspect it is that all too common sound everyone else was experiencing with the 3.5L/3.7L made before 5/1/2011 (our man. 2/2011). Two days ago the sound got louder and I decided to take it to the dealership, I get 2 miles from the dealership and the engine starts making a slapping sound then scoring in the lower end. The engine light pops immediately and within a minute the engine shuts off. I have it towed to them and today they tell me they suspect the bottom end of the engine let go (no kidding!) and that I need a new motor with only 101,832 miles on the car!!!! Has anyone else had this happen? What are my option besides replacing the motor for $6700 which I cant afford do? I've a life long Ford guy and so is my family as we have purchased many new and used Fords over the years and placed many more miles than this before encountering a mechanical problem. Any suggestions I would really appreciate it. Quote Link to comment Share on other sites More sharing options...
akirby Posted February 4, 2016 Report Share Posted February 4, 2016 Was it low on oil? Was there evidence of an oil leak? Did the dealer do all the maintenance? Best bet is a used engine - should be plentiful and much cheaper than a new one. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted February 4, 2016 Report Share Posted February 4, 2016 Dang! What a way to get treated by the Edge! Sorry to hear about this latest mishap. It is relatively rare, but of course, no consolation to you Was there any sign of coolant/oil mixing? There were reports of engine porosity and some of water pump failure, either could have contributed as well. X2 on the used engine, should be plenty available by now. Be sure it is a 2011+ engine to remain compatible in function with the PCM. I've heard quotes for under $1,000 for sure for engines with 60K or so on them. Get a "longblock", you want to swap over the minimal amount of things to the "new" engine. Better yet if it comes with all the wiring/harnesses, and all you do is to R&R the block and connect up the hoses/wiring/etc. I'd go so far as to say to change out the plugs and PCV valve at least before you put the "new" engine into the Edge. Quote Link to comment Share on other sites More sharing options...
freebird Posted February 4, 2016 Report Share Posted February 4, 2016 I'd be interested in your maintenance schedule. Did you follow the "oil life" monitor or different schedule? Quote Link to comment Share on other sites More sharing options...
macbwt Posted February 5, 2016 Report Share Posted February 5, 2016 Sorry for the bad luck. I agree you can locate many used engines for a R&R. I however would seek another price quote from other shops that are considered reputable. My neighbor did an full used engine swap for about 3K so shop around. 1 Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 5, 2016 Author Report Share Posted February 5, 2016 I'd be interested in your maintenance schedule. Did you follow the "oil life" monitor or different schedule? I followed the "Oil Life" per the instructions but typically I was changing it every 6500 miles which is not unusual for full synthetic. I will say the last three where done at the dealer's QuickLane as part of "The Work's" package as it was cheaper overall. Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 5, 2016 Author Report Share Posted February 5, 2016 UPDATE - I spoke with the GM at the local dealership and because it was over 100K there was nothing he could do. He suggested that I call Ford Customer service and file a customer complaint, he said they are very good in following up on them and I have heard this from some other people I know. Anyone else have any experience with Ford Customer Service line? I'm just trying to figure out how an engines bottom end "detonates" at 101K...still puzzled as the only theory I can come up with w/o pulling the pan is oil starvation. I know of the TSB (12/1/17) for the ticking and looking at the fix it appears there was a known engineering issue with not enough volume making it up into the valvetrain on the left side from what I read. Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 5, 2016 Author Report Share Posted February 5, 2016 Was it low on oil? Was there evidence of an oil leak? Did the dealer do all the maintenance? Best bet is a used engine - should be plentiful and much cheaper than a new one. The oil level was fine and after it shut off on me, I pulled the dipstick. The oil had no mixing as I thought they could be the case also. In fact, the oil still had it's translucent properties/brown like it was hardly used. Really perplexed with this one. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted February 5, 2016 Report Share Posted February 5, 2016 It's usually the cam phasers getting starved for oil in these newer engines that creates issues, but even that usually results in rattles that need the timing assembly to be replaced to fix. Not a bottomend blowout. Never had to use the customer helpline, but I know for a fact that the reps on here (FordService/Tricia) are very helpful, and provide guidance wherever they can. There's a separate rep for Sync/technology issues also, should you need to contact them. Need 5 posts to PM them, so you are 1 away Quote Link to comment Share on other sites More sharing options...
Waldo Posted February 5, 2016 Report Share Posted February 5, 2016 The engine in my first car (93 Probe GT with the Mazda 2.5) blew up at just over 100,000 miles. The best I can tell is that one of the connecting rods fatigued and broke, which then took out the rest of the "bottom end". Could be the same thing in your case, metallurgy these days is good, but it's never going to be 100%. Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 6, 2016 Author Report Share Posted February 6, 2016 T It's usually the cam phasers getting starved for oil in these newer engines that creates issues, but even that usually results in rattles that need the timing assembly to be replaced to fix. Not a bottomend blowout. Never had to use the customer helpline, but I know for a fact that the reps on here (FordService/Tricia) are very helpful, and provide guidance wherever they can. There's a separate rep for Sync/technology issues also, should you need to contact them. Need 5 posts to PM them, so you are 1 away Based on what I see in the TSB it seems like it is plausible that there was some type of oil starvation that could have occurred and made its way into the bottom end. Good to know there are Ford Service people on the forum. I'm just wanting them to take a deeper look as only getting 101K on an engine is a first for me. Thanks for the info bud! Quote Link to comment Share on other sites More sharing options...
freebird Posted February 6, 2016 Report Share Posted February 6, 2016 The "quick lane" at my dealer uses synthetic blend for "the works" package. If you still have the engine oil it might be worth having an oil analysis done on it. I use Schaeffer: http://stores.buyschaefferoil.com/schaeffer-oil-analysis/ My guess is they will find a lot of metallic particles so probably not worth the effort. I wonder if the oil pump failed. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted February 6, 2016 Report Share Posted February 6, 2016 He didn't state that the oil pressure light had come on. My guess is the engine had a journal blocked by crud. Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 7, 2016 Author Report Share Posted February 7, 2016 He didn't state that the oil pressure light had come on. My guess is the engine had a journal blocked by crud Correct no oil light came on until after the engine light popped immediately after the scoring sounds and subsequent shutoff of the engine. I dont claim to be an expert but my brother is a diesel mechanic and my father was a mechanic for 35 years as well as I have built my share of engines, I can say I have never had an engine detonate like this. It was very weird. Quote Link to comment Share on other sites More sharing options...
macbwt Posted February 7, 2016 Report Share Posted February 7, 2016 my lawn mower did the same thing for no reason. However not really a comparison. Correct no oil light came on until after the engine light popped immediately after the scoring sounds and subsequent shutoff of the engine. I dont claim to be an expert but my brother is a diesel mechanic and my father was a mechanic for 35 years as well as I have built my share of engines, I can say I have never had an engine detonate like this. It was very weird. Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 8, 2016 Author Report Share Posted February 8, 2016 Latest Update - Just got a call from the dealership's service manager after I provided them the case number. Her response was they (Ford and her) reviewed the information/issue, they do not feel that Ford is responsible for any assistance on the engine based on the mileage and year of the vehicle. Are YOU KIDDING ME? I'm at a lost on this one and I guess I will call them back to see if there is an escalation point. I would think they would at least pull the pan to see what was the issue. Again, not looking for them to take care of the whole thing but helping out a long time loyal Ford customer would have been nice. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted February 8, 2016 Report Share Posted February 8, 2016 No idea where FordService is these days, but ordinarily, I'd ask you to PM them and see what they can help with. Considering that Ford does provide extended warranties out to 150,000 miles, there might be a small window for you to make your argument, I think. Legally/practically speaking, they don't have to assist, of course. Did the dealership svc mgr show you any communique to that effect ,i.e., you are sure they are not putting you off? Can you try another dealership? Quote Link to comment Share on other sites More sharing options...
akirby Posted February 9, 2016 Report Share Posted February 9, 2016 The dealer has to advocate on your behalf with Ford and they usually have to agree to assist. Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 9, 2016 Author Report Share Posted February 9, 2016 (edited) No idea where FordService is these days, but ordinarily, I'd ask you to PM them and see what they can help with. Considering that Ford does provide extended warranties out to 150,000 miles, there might be a small window for you to make your argument, I think. Legally/practically speaking, they don't have to assist, of course. Did the dealership svc mgr show you any communique to that effect ,i.e., you are sure they are not putting you off? Can you try another dealership? I haven't showed up in person to the dealership, what I gave was the answer I got in a message left on my phone by the Service Mgr. Another dealership might be an option but this is the one I bought the car from. Is it worthwhile to try and message the FordService? Edited February 9, 2016 by TreyKegley Quote Link to comment Share on other sites More sharing options...
akirby Posted February 9, 2016 Report Share Posted February 9, 2016 No - try twitter. 1 Quote Link to comment Share on other sites More sharing options...
TreyKegley Posted February 9, 2016 Author Report Share Posted February 9, 2016 (edited) No - try twitter. akirby, what twitter handle do they respond on or to? Edited February 9, 2016 by TreyKegley Quote Link to comment Share on other sites More sharing options...
akirby Posted February 9, 2016 Report Share Posted February 9, 2016 @FordService Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted February 9, 2016 Report Share Posted February 9, 2016 my lawn mower did the same thing for no reason. However not really a comparison.Yea, lawn mower engines can do this just from mowing on a grade (don't really have pressurized journals until you get into lawn tractor sized engines). 1 Quote Link to comment Share on other sites More sharing options...
macbwt Posted February 10, 2016 Report Share Posted February 10, 2016 Yeah mine had all that and a filter was supposed to mow on grades etc. Wife came to me one day and said God said she should help me with more work outside mowing the lawn. I am rather picky about who uses my mower etc. I relented and took over an hour to get her on it and how it worked then she let loose on the front yard and in her really wide turn cut a half moon shape out of the neighbors yard. Bear with me it gets better.... Anyway she mowed our yard and the neighbors (not even a thank you from him) LOL I then opened the gate and she started mowing the lawn and I let her go and watched her then went outside and told her to run the other direction because she was mowing and throwing the grass onto the uncut grass and piling it up. She turn it around and was mowing. I went inside to look out the window as she said it made her nervous with me watching. Yep sat down and watched. Then..... BANG......and I looked to see white smoke blowing out of the engine covering.... I just knew the engine blew. I went out and she said does it need gas? I said nope I just filled it remember? OH.. Well it won't start I tried. I went and turned the key and that engine spun like a top with no minutia of compression. I just knew the connecting rod was in multiple pieces inside the oil pan. My neighbor (other side of my house) came out on the deck and said what was that noise? I responded "Just GOD telling my wife to get off my lawn mower" I get a new one this spring (cub cadet or john deere not sure yet) I know this is off topic but just felt like the right time to tell the story. Yea, lawn mower engines can do this just from mowing on a grade (don't really have pressurized journals until you get into lawn tractor sized engines). 1 Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted February 10, 2016 Report Share Posted February 10, 2016 Sorry for your loss. I know what a good lawn/garden tractor means to a man. I have a Simplicity. A "good" Deere (NOT the one's you find at the big box stores), over a Cub. (Not the tractor it used to be). No contest. Take a second look at Simplicity. Some nice features as well. 1 Quote Link to comment Share on other sites More sharing options...
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