WWWPerfA_ZN0W Posted February 5, 2016 Report Share Posted February 5, 2016 A positive experience emerging from this chaos! Glad you could work it out with them 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted February 5, 2016 Report Share Posted February 5, 2016 Always heard good things about Akins. 1 Quote Link to comment Share on other sites More sharing options...
Denicio Posted February 5, 2016 Report Share Posted February 5, 2016 Thanks for the update and an end to your story with the vivid details!I think my Edge is the best car/suv I have ever owned and shudder at the thought of losing it due to something like this. What are you going to replace your jacked up edge with, if you don't mind me asking? Quote Link to comment Share on other sites More sharing options...
POWERSTROKE Posted February 5, 2016 Report Share Posted February 5, 2016 edgetb - congratulations on getting your buy back approved. The buy back process can be frustrating too, our buy back is almost complete and we've been in our new Edge almost three months. The bank the loan was with had some troubles with the paperwork. But every time we get behind the wheel we forget about those problems. It's really a nice car on trips, smooth, quiet, good mpg. 1 Quote Link to comment Share on other sites More sharing options...
edgetb Posted February 6, 2016 Author Report Share Posted February 6, 2016 Thanks for the update and an end to your story with the vivid details! I think my Edge is the best car/suv I have ever owned and shudder at the thought of losing it due to something like this. What are you going to replace your jacked up edge with, if you don't mind me asking? Not sure yet. We will either go with an Edge or Explorer. Quote Link to comment Share on other sites More sharing options...
POWERSTROKE Posted February 7, 2016 Report Share Posted February 7, 2016 Not sure yet. We will either go with an Edge or Explorer. The Buy-Back requires the replacement vehicle to not exceed the value of the original vehicle by a certain amount, in our case, $2500. I know others with the water leak also had a $2500 greater replacement vehicle. Ask your RAV analyst. Our first Edge was a low option SEL and we were able to get a few nice options we couldn't find when we bought the first Edge, like Navigation, power rear hatch, convenience pkg for the HomeLink, and the $1000 polished wheel option. What a waste of a Thousand Dollars for those wheels! Our first Edge had the 3.5L V-6. It was O-K, performed well over the 12,000 miles we put on it, had to really floor it a couple times to force a downshift to get it to move. Actually got used to seeing the tach read 4000-5000 rpm. Our new Edge has the EcoBoost 2.0L, and it actually outperforms the 3.5L in almost all normal driving situations with it's greater torque at lower RPM. We got better mpg with the 3.5L by about 1 mpg but the 2.0L EB will hold 75 mph on hills without dropping a gear or two and accelerate faster easier without having to run up the tach so far. Wife and I both like driving the 2.0L EB better. Wife felt the 3.5L was sluggish, doggy. She was trying to drive it like her 2003 Mercury Mountaineer with 4.6L V-8, 239 HP @ 4200 rpm. She wasn't coming close to getting the 275 HP @ 6500 RPM the 3.5L made. I doubt you would be able to upgrade to an Explorer unless you pay the difference between the Edge & Explorer out of pocket. My Father-in-law drove several Mountaineers but bought a new Explorer a year or so ago and it is REALLY nice. Quote Link to comment Share on other sites More sharing options...
fit1446 Posted February 7, 2016 Report Share Posted February 7, 2016 I have water/moisture in my vista roof .. Lol. Can I get a recall??? Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted February 7, 2016 Report Share Posted February 7, 2016 Hey, don't push your luck with Ford Maybe in 5 years time, tho, who knows! All those folks with the shattered vista roof glass and rear window glass ... ugh. Quote Link to comment Share on other sites More sharing options...
WingNut Posted February 8, 2016 Report Share Posted February 8, 2016 Hey, don't push your luck with Ford Maybe in 5 years time, tho, who knows! All those folks with the shattered vista roof glass and rear window glass ... ugh. Details on the shattered glass roofs? Quote Link to comment Share on other sites More sharing options...
akirby Posted February 8, 2016 Report Share Posted February 8, 2016 Details on the shattered glass roofs? I don't think Ford's glass problems are any worse than other mfrs. Glass breaks. Quote Link to comment Share on other sites More sharing options...
Denicio Posted February 8, 2016 Report Share Posted February 8, 2016 Akirby, Google "Outback Windshield". The most recent outbacks have a HUGE issue on their hands. Subaru is just now...after a few years, admitting to the problem. It is the ONE big issue that kept me off the Subaru lots when i was looking in the fall. Hate to hijack this thread but i do want to know more about Edge Glass Roof problems so i can be on the lookout for any early signs, if they happen to appear. Quote Link to comment Share on other sites More sharing options...
akirby Posted February 8, 2016 Report Share Posted February 8, 2016 It is possible to have a manufacturing defect that puts too much stress on it but it's fairly rare. You can find sunroofs and rear hatch failures on every mfr and model at some point. Even a few failures could be normal. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted February 8, 2016 Report Share Posted February 8, 2016 I was thinking of posts like these: http://www.fordedgeforum.com/topic/18335-2015-ford-edge-crack-vista-roof-ford-wont-cover-despite-esp/ http://www.fordedgeforum.com/topic/7898-4-day-old-2011-edge-vista-roof-shattered/ http://www.fordedgeforum.com/topic/16909-ford-warranty-denies-vista-roof/ Details on the shattered glass roofs? Quote Link to comment Share on other sites More sharing options...
Denicio Posted February 8, 2016 Report Share Posted February 8, 2016 Yeiks! Ouch and Ouch. Well, gonna pay close attention to it from now on. I guess i never really thought about it being a problem till now. Fingers frossed! Quote Link to comment Share on other sites More sharing options...
27Sport Posted February 8, 2016 Report Share Posted February 8, 2016 I was thinking of posts like these: http://www.fordedgeforum.com/topic/18335-2015-ford-edge-crack-vista-roof-ford-wont-cover-despite-esp/ http://www.fordedgeforum.com/topic/7898-4-day-old-2011-edge-vista-roof-shattered/ http://www.fordedgeforum.com/topic/16909-ford-warranty-denies-vista-roof/ So one each from a 2011, 2013 and 2015 are considered "all those folks"? Ford has built over 1 million Edges total it doesn't seem to be an issue. That sounds like glass that was defective from manufacturing which could have been installed into any brand's vehicle. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted February 8, 2016 Report Share Posted February 8, 2016 Well, I was pointing out examples, Wingnut asked and I provided some. I don't know that all the owners of the Edge/MKX across all the years and all countries are registered and active on this forum. So I don't know a true statistical value to put on how many units might simply be unavoidably defective. That much is true. And yeah, people like to complain too more often than compliment. Human nature. But until we know for sure, each instance should be taken seriously. People complaining about fuel tank leaks, in the end, were obviously not alone. There was a recall. Probably won't be for the glass parts here, but my point was, it takes time to get a resolution with some issues. The door latch issue is an other budding problem apparently still somewhat far out on Ford's horizon. Enough said. This thread has already been derailed enough from the OP's post ... Quote Link to comment Share on other sites More sharing options...
akirby Posted February 8, 2016 Report Share Posted February 8, 2016 So one each from a 2011, 2013 and 2015 are considered "all those folks"? Ford has built over 1 million Edges total it doesn't seem to be an issue. That sounds like glass that was defective from manufacturing which could have been installed into any brand's vehicle. My point exactly. If you have 100 problems out of 1 million vehicles, that's a very tiny percentage. The odds would be 1 in 10,000 that you would have the same problem. Those are pretty small odds. Quote Link to comment Share on other sites More sharing options...
edgetb Posted March 5, 2016 Author Report Share Posted March 5, 2016 I wanted to give one final update before I sign off this Ford Edge forum. On Monday, we will take possession of a new 2016 Ford Explorer to replace our 2015 Ford Edge. Ford has been good to work with throughout this process, and our dealer, Akins Ford, Winder, GA, has exceeded our expectations repeatedly, including holding this Explorer for nearly a month while the Ford Dispute Resolution specialist and the Reacquired Vehicle analyst moved us through the process of replacing our Edge. The Explorer MSRP is $2,800 more than our Edge MSRP, and Ford has offered us a $1,400 adjustment, so we will be be out of pocket only $1,400 for the new Explorer. Our Edge is highly optioned and the Explorer is even more so. In the end, we could not have expected a better resolution from Ford or the dealership. We are long-time Ford owners with many Mustangs and other Fords currently and previously in the stable, and Ford has ensured that we will remain loyal customers for many years to come. For anyone finding themselves in this situation, I have previously posted a few lessons learned. Here are a few final thoughts: Patience and detailed documentation is required. This process takes a long time, and in our case, it moved along quicker than most. Keeping details records, photos, etc will not speed up the process, but the process with certainly be delayed without them. I have said it before, but working with a great dealership has been invaluable. Not only have they provided us a loaner vehicle (a new Ford Edge that now has 4,000 miles on it--and we did not have the ESP), they have been an advocate for us with Ford Motor Company. During our last visit to the dealership to sign paperwork, we saw a customer that had just flown in to pick up a new vehicle. I understand why the trip/expense was well worth it! In our case, what Ford offered us is a "voluntary replacement." While we initiated the "Lemon Law" process, Ford's offer to us (and our acceptance) ends the "Lemon Law" process before it moved to an arbitrator per Georgia's law. The significance here is that Ford is not bound by the state's law regarding offsets for items such as mileage, wear and tear, etc. Our dealership told us that Ford (and other car manufacturers) will customarily charge these offsets in a voluntary replacement, though we learned that if we had gone to arbitration and won, GA law would not allow the offsets for a replacement. The law, however, does allow offsets for a buyback/repurchase. NOTE: Depending on your state, a buyback/repurchase and a replacement are not the same. In the end, Ford did not charge us any offsets for the 9,500 miles we had driven our Edge. Once you formally request that Ford replace/repurchase your vehicle, you are dealing directly with Ford Motor Company and their various agents, not your dealership. Overall, Ford communicated well and timely with us, and in most cases our dealership was involved only to provide needed information to FMC or to handle paperwork for FMC. Your dealership, salesperson, and service department get very little to nothing for helping you. They have to do more work and complete more forms than if they were selling you a new vehicle outright, yet they do not get the financial benefits of selling a new vehicle. In our case, they have gone the extra mile for us--repeatedly--from advocating for us with FMC to holding this Explorer for nearly a month, even before Ford had agreed to replace our Edge. Mac Maclagan at Akins Ford has simply been the best salesperson I have ever dealt with--(866) 625-1965. So, why did we choose an Explorer over the Edge as our replacement vehicle? We still think the 2015/2016 Edge is a great looking and driving vehicle. We have no reason not to recommend a 2015 or 2016 Edge. Our dealership says of the dozens of 2015 Edges they have sold, this Edge is the only one with which there has been a stalling issue. Safercar.gov reports only a few nationwide out the the thousands of 2015 Edges sold. Even so, it is time for us to move on. And, the Explorer is Bronze Fire, the same color as our Edge, which we love. 2 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted March 5, 2016 Report Share Posted March 5, 2016 Good luck, do post some pics of the new X when you take delivery Quote Link to comment Share on other sites More sharing options...
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