paulsgs Posted December 16, 2015 Report Share Posted December 16, 2015 Don't know what happened, last Friday SYNC screen looked to be updating it self then eventually went all Black with a Dialogue box that Says Application Error. Feels just like when I'm at the office and we get the "blue death screen". At least there I can call IT and get it fixed. I called Ford, they said bring it in, I asked if I could just disconnect the battery to reset it myself and he warned me not to do that. I then called my selling dealer and he said not to do that as it will erase some codes. I made an appointment for next week. I find this very annoying for a new car. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 16, 2015 Report Share Posted December 16, 2015 Can't remember seeing anything exactly like that. Sounds like the software was corrupted. Dealer can reload it or they may have to replace the APIM. Quote Link to comment Share on other sites More sharing options...
DKS Posted December 16, 2015 Report Share Posted December 16, 2015 I would tell them next week is not soon enough. I will see you tomorrow morning. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted December 17, 2015 Report Share Posted December 17, 2015 Taking the service guys some quality coffee & donuts won't hurt your case either Quote Link to comment Share on other sites More sharing options...
DKS Posted December 17, 2015 Report Share Posted December 17, 2015 (edited) I have no issue with the coffee or donuts but if I spent $40 K on a new car and 3K down the road the whole entertainment system went belly up, I would walk into the head of sales and dealer management and ask very pointedly and in a teacher voice if that is what type of product they sell and if that is what type of service this dealer brings to the table. I would also ask whose demo I was driving until they fixed the problem? I would also ask if management runs the agency or if service runs the agency? Edited December 17, 2015 by DKS Quote Link to comment Share on other sites More sharing options...
akirby Posted December 17, 2015 Report Share Posted December 17, 2015 Whoa - he didn't say that the dealer couldn't get to it until next week - just that he made the appointment then. Maybe he has the availability issue not the dealership. Let's at least wait for confirmation on that before you start bashing them. Quote Link to comment Share on other sites More sharing options...
DKS Posted December 17, 2015 Report Share Posted December 17, 2015 Nobody was bashed. I find it hard to believe that a new $40k car would have an owner who would wish to wait that long to fix it. Quote Link to comment Share on other sites More sharing options...
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