Rear Camera guide issue

[Denise Perron]

Hi,

I am new on this forum, on my Ford Edge Sport 2011, the rear guide camera stoped working, any idea how to resolve that issue.

 

Denise

[WWWPerfA_ZN0W]

Any error messages, or did it just go blank? You have MyFord Touch, right?

 

The most common fixes are:

software update (Sync and/or camera specific)

camera replacement

wiring connection decontamination

[omar302]

Try doing a master reset for the MyFord Touch. If that doesn't work, you'll probably need to visit your dealer.

 

Also, as @WWWPerfA_ZN0W stated above, make sure you are on the latest software version (now 3.8).

[dmmaher69]

This is what I was afraid of, answer to every question is see a dealer!!!... Not much help! I have a Mercedes and our form group helps each other so we don't have to see the dealer every time something goes wrong. I am out of here.

[akirby]

This is what I was afraid of, answer to every question is see a dealer!!!... Not much help! I have a Mercedes and our form group helps each other so we don't have to see the dealer every time something goes wrong. I am out of here.

 

There is a limit to what owners can fix on their own. Anything that requires reloading or updating software modules has to be done by a dealer.

 

Don't confuse owner to owner help with the official FordService folks. FordService can't offer any assistance unless there is an open case and the only way to get an open case is to report it to a dealer. Therefore the first recommendation is to report it otherwise they can't help.

 

Not sure what else you were expecting. There are dozens of how-tos for things that owners can do themselves.

[Brucifer]

This is what I was afraid of, answer to every question is see a dealer!!!... Not much help! I have a Mercedes and our form group helps each other so we don't have to see the dealer every time something goes wrong. I am out of here.

 

I came from a BMW forum where I could find out any bit of information about my car. I had several different websites to choose parts from. I even was able to buy software (pirated) that allowed me to change basic car functions as well see and clear errors.

 

Here, not so much.

 

 

Being that i doubt you will be back, I can make any sort of comment on your snotty attitude.

 

For one, you didn't give any sort of information other than the camera doesn't work. WWWPerfA_ZN0W asked questions that you glossed right over to throw a snit because no one offered to drop everything and come running to your house and fix it for you. Do you have any idea as to how a modern car works, or do you even have to get someone to put gas in it for you?

 

There could be a problem with the camera at the back of the car.

There could be a problem with the head unit which holds the screen.

There could be a problem with the wire(s) that run from the rear of the camera to the head unit.

 

Where would you like to start? Would you rather I tell you how to replace the harness for the camera? I have the Service Manuals. It might not fix the problem, but it's an answer.

 

As advice to future posters that might read this thread:

POST IN THE APPROPRIATE SECTION FOR YOUR ISSUE (yes, that was for you, Denise) - This thread *should* be in the Audio, Navigation & SYNC section.

List the vehicle - year, SE, SEL, SEL+, Sport, Limited, etc.

List the mileage - give us an idea as to how old the vehicle is in terms of use.

List the issue.

List what might of lead up to the issue, what was happening when the issue occurs (noise, smell, flashing, speed, vibration)

Mechanical skill level - VERY IMPORTANT! If you don't have the patience, tools, space, time or dexterity, even changing the front bank of spark plugs on a 3.5 engine might be beyond you and requires the use of a professional. There is no shame in this. Everyone has places that they shine better than others.

 

Also, remember that members here don't sit in front of their computers 24/7 waiting to answer your question (well, some might).