CinnamonEdge Posted October 1, 2015 Report Share Posted October 1, 2015 I went to the dealer on Monday for issues with a loose lower drivers seat cover, leaky pinion seal on the PTU, and loud BAMR motor. Well they replaced the leather seat cover, and replaced the pinion seal (output shaft from PTU to rear diff.) and they ordered the Panoramic roof motor. Well the seat cover is installed and it the seat functions with no harm to the interior of the car with removal and installation of the whole seat. Only issue is with the little plastic cap on the side of the seat where the seat belt terminates into the side panel. They really did a number on the plastic and it has pry marks all over it. Is it wrong to ask for a replacement cover? The car only has 20k. Quote Link to comment Share on other sites More sharing options...
akirby Posted October 1, 2015 Report Share Posted October 1, 2015 Not wrong at all. They should replace it no questions asked. Quote Link to comment Share on other sites More sharing options...
CinnamonEdge Posted October 1, 2015 Author Report Share Posted October 1, 2015 I have a tendency to be a little particular about things. So I need to keep my self in line. Thanks akirby Quote Link to comment Share on other sites More sharing options...
CinnamonEdge Posted October 1, 2015 Author Report Share Posted October 1, 2015 Im happy they are replaceing the motor on that roof. It has been loud since Ive owned it. I even posted a video here to ask what everyone thought. I've had two dealers look at it and told me that they are all loud. Im very happy my dealer decided that there was definately a problem. It sounded horrible and like it was under alot of stress. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted October 1, 2015 Report Share Posted October 1, 2015 Thank them for the good work, then firmly request the cover replacement Quote Link to comment Share on other sites More sharing options...
FordService Posted October 1, 2015 Report Share Posted October 1, 2015 I went to the dealer on Monday for issues with a loose lower drivers seat cover, leaky pinion seal on the PTU, and loud BAMR motor. Well they replaced the leather seat cover, and replaced the pinion seal (output shaft from PTU to rear diff.) and they ordered the Panoramic roof motor. Well the seat cover is installed and it the seat functions with no harm to the interior of the car with removal and installation of the whole seat. Only issue is with the little plastic cap on the side of the seat where the seat belt terminates into the side panel. They really did a number on the plastic and it has pry marks all over it. Is it wrong to ask for a replacement cover? The car only has 20k. Good afternoon CinnamonEdge, Have you made an appointment to discuss the pry marks with your service advisor? Send over a PM confirming your best daytime phone number, and dealer. I'll see how to best assist from my end. Todd Quote Link to comment Share on other sites More sharing options...
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