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A6 does not know where I am


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The extended warranty on the APIM is actually 5 years for MyFord Touch & 6 years for MyLicoln Touch, regardless of mileage.

The CSM I am working with FAILED to point that out!!!

She confirmed my concern that a 2011 model (purchased in 2010) was coming to end of the base 4 with my 1 yr extended warranty.& there is an unresolved problems. When I expressed my frustration of the apim issues she NEVER mention the 6 years.

Again to my point of not getting good service!!!

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The CSM I am working with FAILED to point that out!!!

She confirmed my concern that a 2011 model (purchased in 2010) was coming to end of the base 4 with my 1 yr extended warranty.& there is an unresolved problems. When I expressed my frustration of the apim issues she NEVER mention the 6 years.

Again to my point of not getting good service!!!

Attached is the letter clearly stating 5 years for Ford vehicles & six years for Lincoln vehicles, it also clearly states the warranty is automatically transferred to subsequent owners.

 

R12M02 Warranty Extension - APIM.pdf

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Just a final not about navigation. Had a 4 day trip to Jacksonville Beach. We used many of the features of the system and did not notice any problems. I like it. Getting better with the voice commands but sometimes it takes a second attempt. So unless something goes down hill, a nice mapping system that works well if updated and confirmed.

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