2011 MKX Driver Cooled/Heated Seat Burning?

[omar302]

So I finally removed the back of the seat backs of my 2011 MKX to check the cooling/heating function & what a surprise (unpleasant) I found.

 

The driver's seat, for which I use the cooling function routinely, is missing what seems like a heat sink made up of 2 joined metal plates. Also there is clear burn marks on the seat foam.

 

You can see both the driver & passenger seats & the metal plates on the passenger seat as well as the seat foam burn which is only on the driver seat, the cooling/heating function of the passenger seat is rarely used.

 

Note: the seat back does have it own cooling/heating module separate from the seat bottom which can also be seen in the photos.

 

Driver Seat:

 

Passenger Seat with the metal plates:

 

Burn marks on the driver seat foam:

 

Vehicle is now at the dealer for service & to look at this.

[WWWPerfA_ZN0W]

Yeah, that's not good. At least the foam seems to be good quality and not easily flammable! The heat needs to be channeled out of the car or at least away from the seat it is being taken from, while still making the seat look good. NOT an easy feat.