sanche Posted May 24, 2015 Report Share Posted May 24, 2015 Hello need some help for my 2012 limited, 60k miles. All was fine w/ the nav system until today when I started it up and the screen was black. Thought it was rebooting but sync icon or FORD logo never came on while driving for an hour. I disconnected the battery for a minute then reconnected.....radio came on for awhile, but screen still black. Radio went out after a minute, screen still black. Aside from disconnecting the battery is there anything else I should try?? Quote Link to comment Share on other sites More sharing options...
omar302 Posted May 24, 2015 Report Share Posted May 24, 2015 Nothing. But I think you should disconnect the battery for ~ 10 minutes. The APIM is still covered by a 5 year unlimited mileage warranty. So you can take it to the Dealer. Quote Link to comment Share on other sites More sharing options...
sanche Posted May 24, 2015 Author Report Share Posted May 24, 2015 Nothing. But I think you should disconnect the battery for ~ 10 minutes. The APIM is still covered by a 5 year unlimited mileage warranty. So you can take it to the Dealer. This is good news, thank you. Was there a letter sent to owners about this for the Edge? Where can I get a copy to bring to the dealer? In the mean time I'll try disconnecting the battery and pull fuse 29. Thanks again Quote Link to comment Share on other sites More sharing options...
sanche Posted May 25, 2015 Author Report Share Posted May 25, 2015 In the mean time I'll try disconnecting the battery and pull fuse 29. No change, screen still black.... will see if dealer will fix under warranty. If there are other options like aftermarket systems that integrate and mimick OEM ....... please chime in. Thanks Quote Link to comment Share on other sites More sharing options...
omar302 Posted May 25, 2015 Report Share Posted May 25, 2015 Where can I get a copy to bring to the dealer? See attachment. R12M02 Warranty Extension - APIM.pdf Quote Link to comment Share on other sites More sharing options...
sanche Posted May 25, 2015 Author Report Share Posted May 25, 2015 See attachment.R12M02 Warranty Extension - APIM.pdf Omar 302, Thank you very much for taking the time to find the recall notice. I'm make an appointment w/ the dealer tomorrow. Will check back in later. Have a great day... Quote Link to comment Share on other sites More sharing options...
sanche Posted May 26, 2015 Author Report Share Posted May 26, 2015 Omar 302, I'm make an appointment w/ the dealer tomorrow. Will check back in later. Have a great day... Very strange. I'm all primed-up to call the dealer today for an appointment. This morning I start the car and suddenly SYNC logo lights up and it starts booting-up after being dead for 2 days, wtf ??? Now it's working flawlessly again.....Not sure what to do now. Quote Link to comment Share on other sites More sharing options...
JCMack Posted August 16, 2015 Report Share Posted August 16, 2015 I would still get the APIM replaced. It will start getting worse. I am having the exact same issue but it still has not come back after 4 days. Have appt with dealer 8/16. Quote Link to comment Share on other sites More sharing options...
luckychance Posted September 15, 2015 Report Share Posted September 15, 2015 just ran into this for the first time, well keep an eye on it..thanks for posting the recall notice! Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted September 16, 2015 Report Share Posted September 16, 2015 (edited) just ran into this for the first time, well keep an eye on it..thanks for posting the recall notice! Hi luckychance, I responded to your post here: http://www.fordedgeforum.com/topic/18665-touch-screen-will-not-turn-on/?p=138111 Check it out. Shaay Edited September 16, 2015 by FordIVTteam Quote Link to comment Share on other sites More sharing options...
Heffelfinger007 Posted October 23, 2015 Report Share Posted October 23, 2015 My '12 Edge did this around labor day, after driving most of the way home, we fueled up, started the car, and the screen was black.. no radio, etc. After getting home, about an hour later, it still hadn't turned on. I went out later that evening, and it started out black, but about 15 min in, it did the sync logo, and it started coming up. Yesterday we drove back from atlanta (about a 2 hr drive) turn off the car to get gas... and the screen is black again. I have driven it a few times since it stopped.. and it hasn't come alive yet. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 28, 2015 Report Share Posted October 28, 2015 My '12 Edge did this around labor day, after driving most of the way home, we fueled up, started the car, and the screen was black.. no radio, etc. After getting home, about an hour later, it still hadn't turned on. I went out later that evening, and it started out black, but about 15 min in, it did the sync logo, and it started coming up. Yesterday we drove back from atlanta (about a 2 hr drive) turn off the car to get gas... and the screen is black again. I have driven it a few times since it stopped.. and it hasn't come alive yet. Hi Heffelfinger007, Is the screen still inoperative? Let me know, and I'll assist. Shaay Quote Link to comment Share on other sites More sharing options...
Heffelfinger007 Posted November 7, 2015 Report Share Posted November 7, 2015 Hi Heffelfinger007, Is the screen still inoperative? Let me know, and I'll assist. Shaay Hi, it did eventually come back on a day or so later, but now I'm away, and my wife just drove to knoxville and back, and today the screen is again inoperative. I suppose I'll have to make an appointment to bring it in when I get home tomorrow, but my wife is very frustrated. She is going to try pulling the fuse for a while to see if it resets. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted November 9, 2015 Report Share Posted November 9, 2015 Hi, it did eventually come back on a day or so later, but now I'm away, and my wife just drove to knoxville and back, and today the screen is again inoperative. I suppose I'll have to make an appointment to bring it in when I get home tomorrow, but my wife is very frustrated. She is going to try pulling the fuse for a while to see if it resets. Heffelfinger, If she's able to get the system to reset, I recommend performing the latest update. You can find it in your Owner account: Owner.Ford.com Once you're logged in, select the SYNC & HOW TOS tab then CHECK FOR SOFTWARE UPDATES. She'll need to visit the dealer if the screen does not come back on. Keep me posted. Shaay Quote Link to comment Share on other sites More sharing options...
desa Posted March 18, 2016 Report Share Posted March 18, 2016 My screen has been blacked out for several days now. It has been blacked out several times since I've owned my Ford Edge a year and a half ago. What do I need to do to get this fixed? Quote Link to comment Share on other sites More sharing options...
omar302 Posted March 18, 2016 Report Share Posted March 18, 2016 My screen has been blacked out for several days now. It has been blacked out several times since I've owned my Ford Edge a year and a half ago. What do I need to do to get this fixed? Take it the dealer. The APIM, the heart of the MyFord Touch, has an extended warranty, 5 years from original purchase date and since your Edge is a 2012 it should still be covered. Quote Link to comment Share on other sites More sharing options...
rxk92082 Posted June 29, 2016 Report Share Posted June 29, 2016 I took my Edge to the dealership to get the APIM replaced and they did with no problems. But now in the top right corner of the screen it is showing information instead of navigation. Do I have to pay to get navigation reinstalled or just load up the maps I have on my SD card? Quote Link to comment Share on other sites More sharing options...
akirby Posted June 29, 2016 Report Share Posted June 29, 2016 They loaded the wrong software. They have to update it to include Nav. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted June 30, 2016 Report Share Posted June 30, 2016 I took my Edge to the dealership to get the APIM replaced and they did with no problems. But now in the top right corner of the screen it is showing information instead of navigation. Do I have to pay to get navigation reinstalled or just load up the maps I have on my SD card? Hi rxk92082, Rkirby is correct! You will need to take it back to the dealer to have them reset the update to the version that includes Navigation. Joy Quote Link to comment Share on other sites More sharing options...
rxk92082 Posted July 1, 2016 Report Share Posted July 1, 2016 Ok cool thanks for the help! Robert Quote Link to comment Share on other sites More sharing options...
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