jlanha01 Posted April 2, 2015 Report Share Posted April 2, 2015 (edited) Hi From NM. I have a 2009 Ford Edge that I purchaes new. For some reason I suddenly cannot make phone calls using the voice command as It will not recognize the command as to who I want to call. Ex: Call Linda. The response is call windows phone, call Bev cell, etc. Nowhere close to the name I speak into the system This occurs no matter what name i ask to call. Has anyone had this issue and what I might do to correct it. Thanks Edited April 2, 2015 by jlanha01 Quote Link to comment Share on other sites More sharing options...
omar302 Posted April 2, 2015 Report Share Posted April 2, 2015 I would suggest to impair the phone, delete sync from your phone's Bluetooth devices then re-pair them. I am not sure about v1 of Sync, but if there is a master reset option in setting, do it. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 6, 2015 Report Share Posted April 6, 2015 Hi jlanha01, Which SYNC system do you have in your Edge? Here's a link to the different systems: http://owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html Once I know which SYNC system you have, I'll send you some troubleshooting steps.Rebecca Quote Link to comment Share on other sites More sharing options...
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