Did Ford Owner Website Screw Up Again?

[ls973800]

I have always recorded any service or maintenance work done to my Edge using the Ford Owner website. Pretty good place to record miles, date, type of work, type of parts used, part numbers, and where the work was done if not myself, and the cost of the work.

 

I have used that site since owning a 2003 F150 new, and then also using it when I purchased my 2013 Edge. Over the years, the website has changed, and never for the good in my opinion. Numerous times I have had to reopen my account, change my password, combine websites or separate websites (Ford Credit), etc.

 

I just went to the site to see when my last oil change was even though I change it every 5000 miles. I have had the Edge parked for most of the winter, and I wanted to see the date I did it last. Well guess what?

 

MY RECORDS ARE NO LONGER THERE! ONLY THE RECORDS OF ANY WORK DONE AT A DEALERSHIP ARE THERE NOW! My ENTRIES ARE GONE!

 

That means that all the entries of when I did my oil changes, rotated my tires, changed the air filter or the cabin filter, etc are gone! I am missing every entry I made!

 

No notice from Ford that they were changing the site or eliminating personally entered records! What is going on?

 

[WWWPerfA_ZN0W]

Sometimes they update and move stuff. Such as with owner manuals online. May re-appear in a day or two. Definitely could be more communicative/user-friendly in their change management.

[ls973800]

Thanks. I have also sent a message to Ford Service and am waiting to hear from them. Over the years, any time they have "updated" the sites, in my opinion they have made them worse and non-user friendly.

 

I had a big hassle several years ago when somehow the user names and passwords got mingled between the Owner Site, Sync My Ride, and the Ford Credit Site. I had to reach out to one of the service reps here who helped me get back on line.

 

Hopefully it is just a temporary situation.