wes8398 Posted February 5, 2015 Report Share Posted February 5, 2015 I updated my wife's '11 Edge Sport a few months ago (when we first bought it), and although this fixed a number of glitches, it also brought out some new ones. I've read a million threads and learned that many of the "new" glitches are "normal", but I'm still curious about attempting a re-install to see if that helps anything. The trouble is, I don't have the file(s) anymore, and the Ford website doesn't give me the option to download it again because it says I'm currently up to date. Even if I could get the file(s), would the vehicle allow me to do a re-installation, or would it just tell me that I already have that software version and installation is not necessary? Thanks! Quote Link to comment Share on other sites More sharing options...
akirby Posted February 5, 2015 Report Share Posted February 5, 2015 I think it would just tell you it's up to date, but not 100% sure. I think only the dealer can force a reload. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 6, 2015 Report Share Posted February 6, 2015 Hi wes8393, akirby is correct, you can't re-download the update if you've already reported it back to us. If you didn't and your SYNC account still reflects an older version, you'd be able to download it, but your Edge won't accept the software again. It'll tell you on the MyFord Touch screen that you're up to date. A dealer can reload the software; however, we may be able to troubleshoot your concerns and save you a trip. What's going on? Rebecca Quote Link to comment Share on other sites More sharing options...
rwf78155 Posted February 6, 2015 Report Share Posted February 6, 2015 (edited) Dealer just did a update/Reload on my 2013 and it took about 30 minutes..... Fixed my problem of the screen not displaying what Pandora was playing Thanks Griffith Ford in Seguin Texas Edited February 6, 2015 by rwf78155 1 Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 6, 2015 Report Share Posted February 6, 2015 That's great, rwf78155! I'm glad it got fixed. Rebecca Quote Link to comment Share on other sites More sharing options...
hi4u Posted October 5, 2016 Report Share Posted October 5, 2016 what do a dealer im in iran and i dont have any dealer please help me to fix that by my self Quote Link to comment Share on other sites More sharing options...
jmr061 Posted October 5, 2016 Report Share Posted October 5, 2016 what do a dealer im in iran and i dont have any dealer please help me to fix that by my self What do you need help fixing? Quote Link to comment Share on other sites More sharing options...
Pavehawk Posted October 12, 2016 Report Share Posted October 12, 2016 I want to completely update my Sync software (since I'm probably running the 3.2), but when I go on to the Owner site, it says that my software is up to date, and that was way back in 2013 when the car was originally purchased (I purchased it a couple weeks ago as a Pre-Owned). The navigation says "SD Card Fault" and gives a date from back in May of this year. Why not this? How can I update everything without any out-of-pocket costs (since I'm a broke man - lol)? Quote Link to comment Share on other sites More sharing options...
jmr061 Posted October 12, 2016 Report Share Posted October 12, 2016 http://givisivsustorageprod.blob.core.windows.net/swparts/Gen2v38build15128serviceNARev2.exe 1 Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 12, 2016 Report Share Posted October 12, 2016 I want to completely update my Sync software (since I'm probably running the 3.2), but when I go on to the Owner site, it says that my software is up to date, and that was way back in 2013 when the car was originally purchased (I purchased it a couple weeks ago as a Pre-Owned). The navigation says "SD Card Fault" and gives a date from back in May of this year. Why not this? How can I update everything without any out-of-pocket costs (since I'm a broke man - lol)? Hi Pavehawk, I responded to your PM. Check it out. Shaay Quote Link to comment Share on other sites More sharing options...
Sean Everest Posted June 14, 2019 Report Share Posted June 14, 2019 On 10/12/2016 at 5:10 AM, jmr061 said: http://givisivsustorageprod.blob.core.windows.net/swparts/Gen2v38build15128serviceNARev2.exe Hi I have a ford everest 2017 Model and i have a similar problem i cannot redownload the latest update and lost the file - Ford tells me i have the latest software but my car keeps trying to do the update over WiFi which fails over and over again. Ford dealer tells me that it will take them 2 days to redo the software as they have to do it via an internatio nal web site. This seems a bit excessive they didn't even know about the Android Auto integration so i am a bit concerned i may get a Hyundai back ?. this is what i have left of the file i downloaded. The pic shows the update it tries to run over and over. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted June 15, 2019 Report Share Posted June 15, 2019 (edited) N/M Edited June 15, 2019 by WWWPerfA_ZN0W Quote Link to comment Share on other sites More sharing options...
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