llsugarman Posted October 22, 2014 Report Share Posted October 22, 2014 At 49K+ miles the steering wheel would vibrate when the brakes were applied. The local Ford dealer (Steve Coury Ford, Payson, Az.) replaced the rotors. Since then the brakes have been very mushy and when put in reverse the brakes make a loud squeal when light pressure is lightly applied to the brake pedal. The dealer addressed the recall on the brake booster on the second time back but I am now on my fourth return and the dealer doesn't seem to have any idea what to do. They have been in contact with Ford but to no avail as yet. Has anyone experienced a similar problem and if so what was done to correct the issue. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted October 22, 2014 Report Share Posted October 22, 2014 If the brakes are mushy, and parts have been verified to be operational, I'd suspect air in the system, and brakes not having been bled properly. Sometimes air gets stuck in the ABS pump, and you need to have an ABS bleeder to get it out. 1 Quote Link to comment Share on other sites More sharing options...
llsugarman Posted October 22, 2014 Author Report Share Posted October 22, 2014 Thanks, I'll pass this along to the dealership. Quote Link to comment Share on other sites More sharing options...
ashvan017 Posted November 25, 2014 Report Share Posted November 25, 2014 (edited) Oh my gosh. I am SO HAPPY someone finally posted this. I am having the same issue with my 2011 Ford Limited. My brakes are only squealing in reverse but not in drive. I had my brake pads replaced 3 times since March. I had my brake booster replaced as well. Someone please help!!! I am on my 6th trip to the second Ford dealership and they're all dumbfounded. They have no idea how to fix the problem. Did you get your problem fixed? Please let me know!! Thank you sooo much for posting this!! Edited November 25, 2014 by ashvan017 Quote Link to comment Share on other sites More sharing options...
llsugarman Posted November 25, 2014 Author Report Share Posted November 25, 2014 I was out of town for three weeks on an RV trip and told the dealership I would return. I've been home now for two weeks and have yet to take it back. My hesitation is in some ways confirmed by your problems. If I take it in they'll keep if for a few days and return it unfixed. I don't know who to call or who can get things done. The problem as discussed happens in reverse only but I have noticed that the squeeking happens about 1/2 the time now and seems to be diminishing. I'm hoping that if I do nothing it will eventually go away on its own. Wishful thinking? If you run across someone who knows what's going on let everyone know. Good luck, Quote Link to comment Share on other sites More sharing options...
ashvan017 Posted November 25, 2014 Report Share Posted November 25, 2014 Thanks for the quick reply! If I were you, I would file a complaint with Ford. I filed a complaint today because it can't be just me that this is happening to. I got a "case" number and hopefully I'll hear back shortly. I am sick of being in and out of the dealership and tired of spending money replacing pads, rotors, etc. hopefully I find a resolution. Let me know if you hear anytbing too! Thanks! Quote Link to comment Share on other sites More sharing options...
llsugarman Posted November 25, 2014 Author Report Share Posted November 25, 2014 How did you file your complaint? Online, over the phone, or with the dealership? Quote Link to comment Share on other sites More sharing options...
ashvan017 Posted November 26, 2014 Report Share Posted November 26, 2014 I called. I was surprised.. I didn't have to wait at all, I was sent right to a customer rep. And they filed the complaint for me! The more people, the better. Quote Link to comment Share on other sites More sharing options...
2011edgese Posted November 26, 2014 Report Share Posted November 26, 2014 have them bleed the ABS pump, and passed to be the ABS pump. Quote Link to comment Share on other sites More sharing options...
ashvan017 Posted November 26, 2014 Report Share Posted November 26, 2014 Did you have the same issue? I'm almost 90% positive that they already bled it, but need to check. They've done A LOT of work to my car. Quote Link to comment Share on other sites More sharing options...
llsugarman Posted November 26, 2014 Author Report Share Posted November 26, 2014 I just called the Ford Customer Relations department and bottom line is they "can do nothing". The woman I talked to put me on hold for about 3 minutes after I explained my issue and came back on to tell me that there are no recalls or other things to indicate that the Edge brakes are problematic. I told her that other Ford Edge owners are experiencing the same problem but to no avail. She told me to take it back to the dealership or another dealer...which happens to be 90 miles away. She gave me an address to write to in Dearborn. At this point I'll write them and send a duplicate letter to the Ford Chairman. Because the car is out of warranty I will wait a few weeks and see what happens. I don't think the car is unsafe...fingers crossed. At some point I'll take the car to a brake specialist in town. I'm going to have to pay for the fix anyway so what the heck. Quote Link to comment Share on other sites More sharing options...
akirby Posted November 26, 2014 Report Share Posted November 26, 2014 At this point it's not really a Ford issue. Sounds like they didn't reinstall them properly when they replaced the rotors. I'd have a good brake shop check it out - chances are they can fix it with a couple hours labor. Then you can decide whether to seek reimbursement from the dealer who replaced the rotors. Quote Link to comment Share on other sites More sharing options...
llsugarman Posted November 26, 2014 Author Report Share Posted November 26, 2014 You are exactly right! I took the car to a local brake/repair shop and he showed me where the right front rotor was causing the noise problem. The rotor would normally show a face that was worn and silver in color. Only about half the face was worn clean (the outer half), the inner half was rusted and apparently causing the noise issue. The inner rotor was wearing normally. I took the car back to the Ford dealer and showed what the local mechanic had found and he was astonished. He said he would call the auto parts store and get a new one as well as a new pad. After the new rotor is installed the Ford dealership will never see me again. They charged me almost twice what the local shop would charge and tied my car up for over two weeks time over the course of 4 visits. Hopefully the 5th will be the last. Quote Link to comment Share on other sites More sharing options...
2011edgese Posted November 26, 2014 Report Share Posted November 26, 2014 Did you have the same issue? I'm almost 90% positive that they already bled it, but need to check. They've done A LOT of work to my car. Don't have this issue but when you have mushy pedal and everything has been replaced and bled, then I'd the abd pump hasn't been bleed properly with a scanner then chances are that there is air in there. It cost money to have the scanner plugged in and bled but might be worth it in your case to eliminate that possibility. On a prior car, I had 3 rebuilt brake master cylinders that were faulty out the box. That was my issue. Quote Link to comment Share on other sites More sharing options...
2011edgese Posted November 26, 2014 Report Share Posted November 26, 2014 You are exactly right! I took the car to a local brake/repair shop and he showed me where the right front rotor was causing the noise problem. The rotor would normally show a face that was worn and silver in color. Only about half the face was worn clean (the outer half), the inner half was rusted and apparently causing the noise issue. The inner rotor was wearing normally. I took the car back to the Ford dealer and showed what the local mechanic had found and he was astonished. He said he would call the auto parts store and get a new one as well as a new pad. After the new rotor is installed the Ford dealership will never see me again. They charged me almost twice what the local shop would charge and tied my car up for over two weeks time over the course of 4 visits. Hopefully the 5th will be the last. I hate dealers.lol. find a good independent shop you can trust over time. Unfortunately it's hard to find a decent shop that won't rip you off. Quote Link to comment Share on other sites More sharing options...
llsugarman Posted November 26, 2014 Author Report Share Posted November 26, 2014 Thanks for everyones help and Happy Holidays! Quote Link to comment Share on other sites More sharing options...
ashvan017 Posted November 27, 2014 Report Share Posted November 27, 2014 Did your squealing in reverse go away after they put on the new rotor? I can't afford to put a new rotor on and not have the problem corrected! Quote Link to comment Share on other sites More sharing options...
llsugarman Posted November 27, 2014 Author Report Share Posted November 27, 2014 The car goes in on Wednesday to have the new rotor put on. I will let you know probably on Thursday night. Quote Link to comment Share on other sites More sharing options...
ashvan017 Posted December 1, 2014 Report Share Posted December 1, 2014 Yes please do let me know. My car is at Ford right now and they said I need new rear rotors, new rear pads, and a new rear caliper. But the problem is, the squealing is coming from the front not the rear. They STILL said they can't gaueantee that this will fix it. So basically if I pay for all of that to get done and it doesn't fix it then I'm just out of luck and have to keep paying til it's fixed. Please let me know if you get yours figured out!! Quote Link to comment Share on other sites More sharing options...
llsugarman Posted December 7, 2014 Author Report Share Posted December 7, 2014 Satisfaction finally! On the fifth trip to the dealership the problem with the mushy and squeeky brakes has been fixed. Following up on my earlier post it seems the right front rotor was defective. That was the one making all the noise when the brakes were applied when the car was in reverse. The local Ford dealership sources some of their parts from the local Car Quest auto parts store including rotors. New rotors and pads on the both front tires were replaced and everything seems to be OK. 1 Quote Link to comment Share on other sites More sharing options...
ashvan017 Posted December 12, 2014 Report Share Posted December 12, 2014 Just an update on this, I had to get all new pads (both front and rear) and all new rotors (both front both rear because machining them was not working) and also had to replace a sticking caliper in the rear. So far no noise. I just got that all done on Tuesday so will keep you updated. Thanks for all the updates! Quote Link to comment Share on other sites More sharing options...
llsugarman Posted December 12, 2014 Author Report Share Posted December 12, 2014 I don't have any proof but I suspect that all the parts that are being sourced for all these Edge's with brake issues are causing the problem. My local dealership gets parts from the local Carquest Auto Parts store (go figure). My particular issues with mushy brakes and a horrendous noise when applying brakes in reverse was apparently fixed when a right front rotor and pad was re-replaced. Again, I don't have proof but it's as good a theory as I've heard so far. Quote Link to comment Share on other sites More sharing options...
PaulSchott Posted December 13, 2014 Report Share Posted December 13, 2014 I'm totally amazed that a dealership would be using non Ford parts. The rotors were probably cheap imported parts made by 10 year olds working 16 hour days without bathroom breaks. If I go to a dealership for anything I expect safe real parts. That is the only reason that they should be charging twice the price of local real mechanics. I would like to know what Ford charged for the rotors compared to the Car Quest parts store cost of parts. Also remember the dealer gets a discount from the parts store. Dealers are good for warrantee work and recalls. Quote Link to comment Share on other sites More sharing options...
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