FtrEdgeOwnr Posted September 21, 2014 Report Share Posted September 21, 2014 Everytime we change the ambient lighting to one color, within a few days it changes un-commanded to a different color....Is there a trick to this or is it a MFT issue? Thanks in advance Quote Link to comment Share on other sites More sharing options...
omar302 Posted September 21, 2014 Report Share Posted September 21, 2014 It is a MyFord Touch issue since the last update. The resets to the default blue (white for Lincolns). Hopefully a near future update would solve the problem. Quote Link to comment Share on other sites More sharing options...
FtrEdgeOwnr Posted September 21, 2014 Author Report Share Posted September 21, 2014 It is a MyFord Touch issue since the last update. The resets to the default blue (white for Lincolns). Hopefully a near future update would solve the problem. thanks, that's what I figured....I wonder when the new update is gonna come out? Quote Link to comment Share on other sites More sharing options...
omar302 Posted September 22, 2014 Report Share Posted September 22, 2014 (edited) There was an update (V3.7.11) released & pulled quickly in early September. So it seems that we might get any time now. Edit: Found out that there is a TSB & your dealer should be able to fix it without the aforementioned update. TSB 14-0175 MYFORD TOUCH/MYLINCOLN TOUCH - AMBIENT LIGHTING DEFAULTS TO WHITE OR ICE-BLUE AFTER CYCLING IGNITION SWITCH Publication Date: September 19, 2014 FORD: 2011-2014 Edge, Explorer 2013-2014 F-150, Flex, Fusion, Taurus LINCOLN: 2011-2014 MKX 2013-2014 MKS, MKT, MKZ ISSUE: Some 2011-2014 Edge, Explorer, MKX, 2013-2014 Fusion, Taurus, Explorer, Flex, F-150, MKZ, MKT and MKS vehicles equipped with MyFord Touch™/MyLincoln Touch™ and ambient lighting may exhibit the ambient lighting defaulting to white on Lincoln vehicles or ice-blue on Ford vehicles after cycling the ignition switch. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE 1.Determine the level of software in the accessory protocol interface module (APIM) by navigating to the system information screen on the 8 inch radio display. Select: a.Menu b.Help c.System Information 1.If the last five numeric digits (e.g. 4.30.13171.PRODUCT) are 13171, proceed to Step 2. 2.If the last five numeric digits are not 13171, this article does not apply. Refer to the Workshop Manual (WSM), Section 417-02 for normal diagnosis. 2.Perform SYNC module (APIM) custom programming. Refer to WSM , Section 415-00. a.When the scan tool displays the list of available software, make sure the software version DA5T-14D544-BD (V3.6) has a green check mark. Also select the ambient light settings restore EA5T-14D546-AMA. 1.If the system auto-selects several other applications, proceed with the applications auto-selected. b.Select continue and follow the on screen prompts. c.As the programming is being performed, several reboots may occur. d.Once the programming is completed, return the thumb drive to the scan tool to report software installation to the Ford online database. OPERATION DESCRIPTION TIME 140175A Perform Reprogramming Of The APIM Using The USB Flash Drive (Do Not Use With Any Other Labor Operations) 0.3 Hr. WARRANTY STATUS Eligible Under Provisions Of New Vehicle Limited Warranty Coverage. Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. DEALER CODING BASIC PART NO. CONDITION CODE 14D212 04 Source. Edited September 22, 2014 by omar302 2 Quote Link to comment Share on other sites More sharing options...
FtrEdgeOwnr Posted September 22, 2014 Author Report Share Posted September 22, 2014 There was an update (V3.7.11) released & pulled quickly in early September. So it seems that we might get any time now. Edit: Found out that there is a TSB & your dealer should be able to fix it without the aforementioned update. TSB 14-0175 MYFORD TOUCH/MYLINCOLN TOUCH - AMBIENT LIGHTING DEFAULTS TO WHITE OR ICE-BLUE AFTER CYCLING IGNITION SWITCH Publication Date: September 19, 2014 FORD: 2011-2014 Edge, Explorer 2013-2014 F-150, Flex, Fusion, Taurus LINCOLN: 2011-2014 MKX 2013-2014 MKS, MKT, MKZ ISSUE: Some 2011-2014 Edge, Explorer, MKX, 2013-2014 Fusion, Taurus, Explorer, Flex, F-150, MKZ, MKT and MKS vehicles equipped with MyFord Touch™/MyLincoln Touch™ and ambient lighting may exhibit the ambient lighting defaulting to white on Lincoln vehicles or ice-blue on Ford vehicles after cycling the ignition switch. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE 1.Determine the level of software in the accessory protocol interface module (APIM) by navigating to the system information screen on the 8 inch radio display. Select: a.Menu b.Help c.System Information 1.If the last five numeric digits (e.g. 4.30.13171.PRODUCT) are 13171, proceed to Step 2. 2.If the last five numeric digits are not 13171, this article does not apply. Refer to the Workshop Manual (WSM), Section 417-02 for normal diagnosis. 2.Perform SYNC module (APIM) custom programming. Refer to WSM , Section 415-00. a.When the scan tool displays the list of available software, make sure the software version DA5T-14D544-BD (V3.6) has a green check mark. Also select the ambient light settings restore EA5T-14D546-AMA. 1.If the system auto-selects several other applications, proceed with the applications auto-selected. b.Select continue and follow the on screen prompts. c.As the programming is being performed, several reboots may occur. d.Once the programming is completed, return the thumb drive to the scan tool to report software installation to the Ford online database. OPERATION DESCRIPTION TIME 140175A Perform Reprogramming Of The APIM Using The USB Flash Drive (Do Not Use With Any Other Labor Operations) 0.3 Hr. WARRANTY STATUS Eligible Under Provisions Of New Vehicle Limited Warranty Coverage. Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. DEALER CODING BASIC PART NO. CONDITION CODE 14D212 04 Source. Wowza! Thanks Quote Link to comment Share on other sites More sharing options...
Heffelfinger007 Posted September 27, 2014 Report Share Posted September 27, 2014 Yeah, I had brought this up with the dealer at my last Oil Change. They reset, and did whatever, but it didn't change anything. I'm glad an update is in the works, as it is just another irritation. Quote Link to comment Share on other sites More sharing options...
FordService Posted September 29, 2014 Report Share Posted September 29, 2014 Hi everyone, If this concern persists, please send me a PM with your full name, phone number, VIN, mileage, and preferred servicing dealership; I'll look into options on my end. Todd Quote Link to comment Share on other sites More sharing options...
Waldo Posted September 29, 2014 Report Share Posted September 29, 2014 There is a TSB that has no been published to fix the ambient lighting issue. There is also a new software update available (apparently not available to everybody today, but it will be shortly). However the two are independent, the only way to fix the ambient lighting is to have the dealer perform the TSB, updating to the latest MFT will not fix it as it's a configuration setting that must be changed, not a software issue. Quote Link to comment Share on other sites More sharing options...
omar302 Posted September 29, 2014 Report Share Posted September 29, 2014 There is a TSB that has no been published to fix the ambient lighting issue. There is also a new software update available (apparently not available to everybody today, but it will be shortly). However the two are independent, the only way to fix the ambient lighting is to have the dealer perform the TSB, updating to the latest MFT will not fix it as it's a configuration setting that must be changed, not a software issue. The TSB content was posted in this thread: http://www.fordedgeforum.com/topic/13168-ambient-lighting-problem/ The fix seems to be related to version 3.6.2 only. So i'd guess this means other software versions are not affected. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted July 7, 2015 Report Share Posted July 7, 2015 TSB 14-0175 in PDF Format: TSB 14-0175 - MYFORD TOUCH-MYLINCOLN TOUCH - AMBIENT LIGHTING DEFAULTS TO WHITE OR ICE-BLUE AFTER CYCLING IGNITION SWITCH.pdf 1 Quote Link to comment Share on other sites More sharing options...
drpepper Posted September 3, 2015 Report Share Posted September 3, 2015 Correct. The TSB speaks to "ignition cycle" is when problem occurs.... BUT... what about- as many post here -upon normal usage after a period of time? - say that MAGICAL ~20 hours where the system is DESIGNED to reboot in background- which to many may appear "Random" since 20 hours could be a long weekend trip for some drivers but may be 3-4 weeks of driving or 5-8 weeks of driving depending on your commute & driving habits. dealer stated that they reprogrammed APIM & then replace APIM & then reprogrammed again it did not resolve. Now exactly how did they reprogram & what specific settings were chosen & in what sequence? they have not shared & may lie the problem. What Ford WON'T address is - on MFT and MLT v 3.6.02 (released 2 yrs ago ~ 8/2013?) is that some settings are NOT being retained in memory (ambient light, phone ringer, text message ringer, Sirius alerts?) when the car reboots.- ON ITS OWN IN BACKGROUND or if you directly do it by pulling battery, sync fuse, or reboot apps... AND what is VERY ANNOYING is Ford Field Service Engineer ( The escalated regional specialist) was so ARRAGONT to then say must be phone. Even though not having a phone connected to car when testing, not specifying what make/model of phone or phones has the issue, or what specifically on the phone -like an app may cause the problem. Iphone nor Samsung phones are not cause -the FORD MFT/MLT version ( that has not been fixed or updated) is the error! Wait, the greater error is the Ford "experts" that are not even close to that title & then provide very insulting recommendations- JUST DO NOT PAIR ANY PHONE & SYSTEM SHOULD WORK! Which is why I turn here for help from a "FORD EXPERT" that can correct this recommendation & provide a real solution! Quote Link to comment Share on other sites More sharing options...
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