Paul Paul Posted August 28, 2014 Report Share Posted August 28, 2014 I bought a 2013 Edge SEL in November of 2013. All was well, until i started to notice a loss of power in July of 2014. I could also smell gas from the engine. I took it to the dealership. They looked at it, and said that they thought there was an issue with my #3 piston. They were going to remove the head and check the piston. I was then told that they were sending the head out to be machined. There was not much communication from the dealership unfortunately. They then said that they were replacing the piston, and had ordered a new one from ford. I was told that once this was put in, they would have to order shims which would take additional time as they didn't know the size until the piston was put in. After a few calls of being told "we're waiting on parts" and "no new news" I decided that i would email the dealer principal. I was then told by the dealership that they've ordered a short block and would be replacing that. To put things in perspective, my car was (and still is) at the dealership, since July 19th. It is now August 27th. Understandably, I am concerned now that I have made a big mistake purchasing this vehicle. I emailed Ford on the 25th of August, and have had no response from them yet. This is my first time buying a Ford. I feel like I've made a big mistake. With all of these parts being replaced, and my engine being disassembled several times, how can I be sure that everything has been reassembled correctly. I will have to wait to see if Ford ever contacts me. I feel that 48+hrs is too long for a company of this size to get back to me. I am now told by a friend that his neighbour has had the same thing happen as well. What I am now wondering is this a wider spread problem? Have any of you experienced this? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 28, 2014 Report Share Posted August 28, 2014 Hopefully the Ford Customer Service Rep (Tricia) on this forum will see this soon & help you out. This being a long weekend coming up, there may be some communications delays. Please don't give up! Quote Link to comment Share on other sites More sharing options...
FordService Posted August 28, 2014 Report Share Posted August 28, 2014 I bought a 2013 Edge SEL in November of 2013. All was well, until i started to notice a loss of power in July of 2014. I could also smell gas from the engine. I took it to the dealership. They looked at it, and said that they thought there was an issue with my #3 piston. They were going to remove the head and check the piston. I was then told that they were sending the head out to be machined. There was not much communication from the dealership unfortunately. They then said that they were replacing the piston, and had ordered a new one from ford. I was told that once this was put in, they would have to order shims which would take additional time as they didn't know the size until the piston was put in. After a few calls of being told "we're waiting on parts" and "no new news" I decided that i would email the dealer principal. I was then told by the dealership that they've ordered a short block and would be replacing that. To put things in perspective, my car was (and still is) at the dealership, since July 19th. It is now August 27th. Understandably, I am concerned now that I have made a big mistake purchasing this vehicle. I emailed Ford on the 25th of August, and have had no response from them yet. This is my first time buying a Ford. I feel like I've made a big mistake. With all of these parts being replaced, and my engine being disassembled several times, how can I be sure that everything has been reassembled correctly. I will have to wait to see if Ford ever contacts me. I feel that 48+hrs is too long for a company of this size to get back to me. I am now told by a friend that his neighbour has had the same thing happen as well. What I am now wondering is this a wider spread problem? Have any of you experienced this? Thanks in advance. Hello Paul Paul, I’ll be happy to look into this for you. Please PM your full name, VIN, dealer name/address, in-depth details of vehicle symptoms to relay to the customer service manager, mileage, and best daytime phone number. Once this info is received I’ll loop in a CSM in your region to assist. Hopefully the Ford Customer Service Rep (Tricia) on this forum will see this soon & help you out. This being a long weekend coming up, there may be some communications delays. Please don't give up! Thanks for the shout out, WWWPerfA_ZN0W! You’re an awesome team player. Have a wonderful day! Tricia Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 28, 2014 Report Share Posted August 28, 2014 Paul, I think you need a min of 5 posts to use PMs. Go here http://www.fordedgeforum.com/topic/11866-test/ and make 4 more posts to get to that 5 count. Quote Link to comment Share on other sites More sharing options...
Paul Paul Posted August 31, 2014 Author Report Share Posted August 31, 2014 It has been a week since I've emailed Ford Canada. There has been no response to my email. Two attempts to call the customer service line also have not been successful. I have waited in queue, to finally give up waiting. Tricia, If i email ford directly, why would giving all my information to someone on here do any different? I am very disappointed in the lack of response from Ford at a corporate level. I have trusted their product, and they will not even so much as email me back regarding a vehicle of theirs that has been off the road over a month. This is not the level of service that I'm used to. I have started the process of using an arbitrator to force ford to buy my vehicle back. I was hoping to come to a different type of resolution, but other than being asked on the various forums to provide people with more information - I've had nothing done to move my case forward. but, my biggest symptom is that my car has been at the dealership since July 19th, and I've not been able to drive it. Quote Link to comment Share on other sites More sharing options...
akirby Posted August 31, 2014 Report Share Posted August 31, 2014 A company like Ford gets thousands of emails every day. Having someone like Tricia you can deal with directly is more effective and is the reason they're here. It's like being given a hotline directly to a customer service specialist but not using it. If you've made up your mind you don't want it then that's fine, but if you still want to get help then let Tricia help you. 1 Quote Link to comment Share on other sites More sharing options...
Ian Nathanson Posted October 2, 2016 Report Share Posted October 2, 2016 (edited) This sounds like a purge canister issue its a easy fix two bolts and the part which cost $70-100 at a auto parts store and also since you have to take the airintake hose off to get to it ( the part is on the firewall) it would be wise to go ahead and clean your throttle body. Edited October 2, 2016 by Ian Nathanson Quote Link to comment Share on other sites More sharing options...
Ian Nathanson Posted October 2, 2016 Report Share Posted October 2, 2016 The dearler will charge you anywhere from $210-300 for this fix here in fla Quote Link to comment Share on other sites More sharing options...
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