Nicknack Posted July 31, 2014 Author Report Share Posted July 31, 2014 I'll report back later to let folks know what happened. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted July 31, 2014 Report Share Posted July 31, 2014 Good luck Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 Well, I'm finally back in my vehicle after two days at the dealership. It turned out to be a couple belts. My bill was $300. It could have been much worse, but still stings particularly after the other things that I've had to fix and still the rear noise issue that will need to be resolved. I appreciate Tricia, from Ford, reaching out and assisting. She got me in touch with the regional CSM who contacted me yesterday. The CSM was very professional and empathetic but not very helpful as she did nothing but call me. She explained that they do in fact have a "pot of money" as she put it to assist customers with issues like this when just outside of their warranty (which I expected they did). However, since I did not purchase my vehicle directly from a Ford dealership, they explained that they would not help me financially. She said it didn't matter that I was the second owner (which was my point earlier); the sole reason I'm not getting any financial assistance is that I bought my used car from somewhere other than a Ford dealership. I won't write anything more about how I feel regarding Ford's decision not to help because anyone who has read this thread I'm sure gets it by now. I will say I'm quite disappointed and don't feel the same towards Ford. I'll leave it at that. Quote Link to comment Share on other sites More sharing options...
akirby Posted August 1, 2014 Report Share Posted August 1, 2014 However, since I did not purchase my vehicle directly from a Ford dealership, they explained that they would not help me financially. She said it didn't matter that I was the second owner (which was my point earlier); the sole reason I'm not getting any financial assistance is that I bought my used car from somewhere other than a Ford dealership. I won't write anything more about how I feel regarding Ford's decision not to help because anyone who has read this thread I'm sure gets it by now. I will say I'm quite disappointed and don't feel the same towards Ford. I'll leave it at that. Without starting another pissing contest (I think everyone knows where we both stand), I'm curious as to why you believe Ford should go out of their way and help financially in this situation. When you buy a used vehicle, Ford doesn't get a dime of revenue (regardless of whether it was purchased at a Ford dealer or somewhere else). It doesn't matter if that used vehicle is sold 10 times, not a dime of it goes to Ford after the initial sale. In fact, by buying a used vehicle instead of a new vehicle you actually deprived Ford of revenue and profits and showed them that you're not as likely to buy a new Ford in the future. Giving assistance to a loyal customer who has purchased new vehicles in the past and is likely to purchase another one in the future is probably a good investment. But I don't understand the logic in being mad at Ford for not covering it in this particular circumstance. Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 Pissing contests are apparently what you like to do with your "objective" stance as a moderator. You Sir, really don't know when to stop. I've bought two brand NEW Ford vehicles in the past and very well could buy more in the future (not so sure now though); so much for half of your post. If you still have questions about why I (and many others) feel that Ford ought to support me in this situation, I invite you to go back and read the comments in this thread. If you are still left scratching your head, so be it. It's time to move on. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 1, 2014 Report Share Posted August 1, 2014 Well, I'm finally back in my vehicle after two days at the dealership. It turned out to be a couple belts. My bill was $300. It could have been much worse, but still stings particularly after the other things that I've had to fix and still the rear noise issue that will need to be resolved. I'm glad at least the A/C etc problems have been fixed. The mechanic should be able to tell if there were obvious signs of abuse that led to their early demise. Anyhoo ... I am guessing you will have to take the noise issue to your trusted mechanic, sadly. The only good thing about paying for it at a Ford dealership is you will get a 2 year warranty out of it. Hopefully you'd never need to use it! Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 I appreciate it. The service guys at the dealership were great. They took the time to answer all of my questions. Fortunately, the mechanic said that everything else looks good and there aren't any signs of abuse. As for the rear sound issue (low roar) when getting up to about 25 miles an hour or more, if it's a bearing, wouldn't that be covered under the powertrain warranty? Quote Link to comment Share on other sites More sharing options...
akirby Posted August 1, 2014 Report Share Posted August 1, 2014 Being a moderator does not mean that I can't have subjective opinions. We just disagree on whether Ford's position on this matter is reasonable or not. Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 Opinions are inherently subjective in nature. That is what subjectivity means. I agree that as a moderator you can have opinions and should share them when it's appropriate. However, I just don't like the way you try and ram your opinions down other people's throats. You have a pattern of doing this. I've read other threads where you exhibited similar behavior. Heck, I'm not the only one who believes this - two others just in this very thread have made similar comments regarding your moderating style. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 1, 2014 Report Share Posted August 1, 2014 As for the rear sound issue (low roar) when getting up to about 25 miles an hour or more, if it's a bearing, wouldn't that be covered under the powertrain warranty? Pretty sure it's not unless you have at least ExtraCare level ESP from Ford (or maybe WarrantyDirect?). It is specifically listed under ExtraCare (and PremiumCare) coverage as (Bearings - Front & Rear Wheel Drive Axle Hubs). But worth asking about. Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 I don't even know if it is an issue with the bearings, but that has been tossed out a couple of times by others as a possibility. That's too bad; I was thinking that it might be covered. Well, it looks like more money to fork out. Quote Link to comment Share on other sites More sharing options...
Waldo Posted August 1, 2014 Report Share Posted August 1, 2014 Wheels bearings are clearly listed as covered under the powertrain warranty. 1 Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 Well, if that's the problem then that is excellent news. Thanks for the info, Waldo. Back to the dealership next week. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 1, 2014 Report Share Posted August 1, 2014 Ok, here's where you can find the warranty guide: http://www.fordservicecontent.com/Ford_Content/catalog/owner_guides/11frdwa6e.pdf Top of Pg 11 is what you need I think. 2011 Ford Edge Warranty guide.pdf Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 Thanks... that seems to confirm what Waldo posted. I appreciate the link and attachment. Quote Link to comment Share on other sites More sharing options...
akirby Posted August 1, 2014 Report Share Posted August 1, 2014 Opinions are inherently subjective in nature. That is what subjectivity means. I agree that as a moderator you can have opinions and should share them when it's appropriate. However, I just don't like the way you try and ram your opinions down other people's throats. You have a pattern of doing this. I've read other threads where you exhibited similar behavior. Heck, I'm not the only one who believes this - two others just in this very thread have made similar comments regarding your moderating style. Point taken, although 2 people agree with me also. However this isn't my opinion. Here is a better analogy. You decide not to renew your auto collision coverage. 2 days later you total your car. Would you expect the insurance company to cover your loss? Warranties are insurance policies. Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 1, 2014 Author Report Share Posted August 1, 2014 Like I said earlier... well past time to move on although that obviously isn't your style... hammer, hammer and hammer some more until the horse is deader than a doornail. Quote Link to comment Share on other sites More sharing options...
chrisin Chambly Posted August 11, 2014 Report Share Posted August 11, 2014 It is !! and thanks for the offer but I will have to take a pass Quote Link to comment Share on other sites More sharing options...
guipel Posted August 12, 2014 Report Share Posted August 12, 2014 sad Quote Link to comment Share on other sites More sharing options...
Nicknack Posted August 12, 2014 Author Report Share Posted August 12, 2014 (edited) It is !! and thanks for the offer but I will have to take a pass Ahhh... and just when I thought I had a shot. :-) In all seriousness, as this is a thread under "First Impressions", I don't want to give people the wrong "impression", I really like my Edge, particularly MFT. Every morning that I drive to work, I am reminded how much I really enjoy the ride. I just hope that these issues are behind me. Edited August 12, 2014 by Nicknack 2 Quote Link to comment Share on other sites More sharing options...
Vapour Trails Posted November 19, 2014 Report Share Posted November 19, 2014 (edited) Sorry, but the dealer offered you an extended warranty and you chose not to buy it, so it's hard for me to have any sympathy. Look at it this way - you're still $900 ahead. You're unbelievable. A 3 year old car with 37k miles is falling apart and it's the owner's fault for not getting an extended warranty? What about manufacturing a decent vehicle? And you're the moderator here? Hilarious. Edited November 19, 2014 by Vapour Trails Quote Link to comment Share on other sites More sharing options...
akirby Posted November 19, 2014 Report Share Posted November 19, 2014 You're unbelievable. A 3 year old car with 37k miles is falling apart and it's the owner's fault for not getting an extended warranty? What about manufacturing a decent vehicle? And you're the moderator here? Hilarious. The car was bought used AFTER the bumper to bumper warranty expired. You can't decide to save money by not buying a warranty then expect the mfr to fix it for free. Quote Link to comment Share on other sites More sharing options...
budfrogs Posted December 26, 2016 Report Share Posted December 26, 2016 I will just say this on this post. You should never have to buy and extended warranty. That tells me they don't expect the vehicle to last past a certain point. If Ford had faith in their product they would have a basic warranty that was 100k miles 10 years. Not this stupid 36k or 6 years whichever comes first. I put 33,000 on my vehicle the first year. However, I have not had any major issues. All others were covered under TB. If the extended warranty is not actually through Ford I would never buy it if is through another party. To difficult getting them to follow through.Last, whether you are the first owner or second owner it shouldn't make a different if whether Ford backs up their product or not. I will have to disagree with the moderator here. The fact that someone bought it used might be the only way they could get into the specific Ford vehicle. I should not have to buy NEW to get Fords support or respect. That is just backwards thinking in my opinion and like the moderator said he can have an opinion then so can I. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 26, 2016 Report Share Posted December 26, 2016 Warranties mean nothing about reliability - they're just insurance policies. Honda is one of the best but only offers 3 yr/36k mile warranty. Hyundai was one of the worst when they offered 10 yr/100k mile warranties. Do you really think Hyundai 10 years ago was better than Honda? Of course not - the extra warranty just adds to the cost of the vehicle. Ford could easily offer 7/100k standard warranty but they would have to increase the cost of the vehicles by $1k or more. And that goes for every mfr not just Ford. Since a lot of people don't want to pay extra for that coverage (especially of you're leasing) they make it optional. The point is the buyer pays for warranty coverage either way - whether it's standard or optional. That's not opinion that's fact. Quote Link to comment Share on other sites More sharing options...
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