hilokamper Posted July 25, 2014 Report Share Posted July 25, 2014 Whats the normal Ford policy on Loaner or Rental when a vehicle is at the dealer for Warranty repair Purchased a Used 2011 Edge Limited with 12,300 Miles a few weeks ago (still has 9 months on 36 / 36 warranty) NOT purchased from a Ford Dealer No Extended Warranty Edge at a Ford Dealer (Dealer of my choice) for the Visa roof stuck in the OPEN position. Dealer has to send in the repair claim to Ford for approval & Order parts (Rails etc.). Dealer said it will be about a week before it will be ready. Edge is not drivable with open Vista Roof. So basically trying to find out about Loaner or rental reinbursement Policy from from Ford. Quote Link to comment Share on other sites More sharing options...
ls973800 Posted July 25, 2014 Report Share Posted July 25, 2014 Although some individual dealers do provide a free "loaner" for warranty service, they do not have to. Ford's agreement with the end buyer is that a "loaner" will only be provided if a separate warranty (ESP or other extended warranty with rental coverage) had been purchased by the owner. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.