juscruzn Posted March 4, 2014 Report Share Posted March 4, 2014 I just purchased a new 2014 Escape with MFT. The services screen keeps popping up by itself forcing me to touch the home button to return to the main screen. My 2011 Edge with MFT does not go to the services screen by itself. I am wondering if this is something new in the 2014. My new Escape has around 250 miles. I have not yet run a vehicle health report. Has anyone else noticed this behavior on new Fords equipped with MFT? Is there a way to prevent the screen from going to services by itself? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 5, 2014 Report Share Posted March 5, 2014 ... The services screen keeps popping up by itself forcing me to touch the home button to return to the main screen. ... Hi juscruzn, This could either be a software glitch or the touchscreen is registering phantom gestures. In the event of the phantom gestures, that could stem from a hardware defect - which would need to be examined and possibly replaced by your dealership. The second possibility is much less intrusive and likely involves a simple software glitch. To narrow down the possibilities, I'd recommend going with a master reset to see if this measure resolves the issue: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch If the screen continues to navigate to the Services screen even after resetting SYNC, I would encourage you to consult with your dealership for further assistance. Keep me up to speed on how it goes! Antonio 1 Quote Link to comment Share on other sites More sharing options...
juscruzn Posted March 5, 2014 Author Report Share Posted March 5, 2014 Thanks for your quick reply Antonio, This is a very small annoyance in a system that works very well in both my Escape and my Edge. I appreciate your concern and I will try the master reset if the behavior persists. Glad to know Ford cares. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 5, 2014 Report Share Posted March 5, 2014 Thanks for your quick reply Antonio, This is a very small annoyance in a system that works very well in both my Escape and my Edge. I appreciate your concern and I will try the master reset if the behavior persists. Glad to know Ford cares. juscruzn, No problem at all, we're glad to have your business. If you need anything else, you know where to find me! Antonio Quote Link to comment Share on other sites More sharing options...
juscruzn Posted March 5, 2014 Author Report Share Posted March 5, 2014 Antonio's last post got me looking more carefully at my controls. I realized that, on the new Escape, there is a steering wheel switch that is marked INFORMATION and an opposite switch marked HOME on the right side group of controls. I was accidentally brushing the Information switch as I drove. Problem is now completely solved. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.