fredro Posted February 28, 2014 Report Share Posted February 28, 2014 Ive been a Ford owner for over 15 years with 4 different models. The latest being a 2013 Edge Sport, and 2013 Explorer Sport. Since day one I've had nothing but problems with the sync/nav system. From freezing, to rebooting midway to my destination causing me to miss my exits and getting lost several times. I'm an avid mountain biker and snowboarder who searches for new destinations to ride. While following directions from my nav, several times it just froze and had to be rebooted. Meaning I literally had to pull over on the highway and pull a fuse and wait for it to reboot. Not fun, and very dangerous. Also when my iPhone or my iPod is plugged into the usb outlet, it always just freezes for no reason. And the cover art to my music is always a song behind which defeats the whole purpose of displaying the cover art. Just ridiculous. My wife's Explorer Sport with the same sync does the same crap! Until Ford does away with the whole sync system, I'll NEVER buy a Ford again. I'm already shopping for 2 new vehicles only after owning my edge and explorer for only 11 months! Just can't tolerate it anymore. All the service techs say is master reset it. Really!?! Everytime?!?! Frustrated beyond description. Bought both vehicles brand new and fully loaded, edge for me, explorer for my wife....both very disappointed! Unacceptable... Quote Link to comment Share on other sites More sharing options...
teknowiz Posted February 28, 2014 Report Share Posted February 28, 2014 Sync is being overhaled for next version (gen 3) and speculation is Micosoft Windows CE based system currently used will be dumped in favour of BlackBerry QNX based version found in other high end cars. Too bad current gen owners will get the shaft and most likely not get update to new software. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 1, 2014 Report Share Posted March 1, 2014 Are you on the latest software? If you are then you have a flaky APIM. Have you reported it to the dealer? Quote Link to comment Share on other sites More sharing options...
CinnamonEdge Posted March 1, 2014 Report Share Posted March 1, 2014 (edited) Maybe you should report that to ford. Sounds like a hardware problem. I've only had my edge for a couple months and I use the navigation all the time. I never have any issues. You need to make sure you have the A4 map ST card too. Edited March 1, 2014 by CinnamonEdge Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 4, 2014 Report Share Posted March 4, 2014 ... Since day one I've had nothing but problems with the sync/nav system. From freezing, to rebooting midway to my destination causing me to miss my exits and getting lost several times. ... Hello fredro, It sounds like there might either be a hardware failure with your APIM or your software is due for an update. Either way, I'd like to lend a hand. PM your VIN, mileage, servicing dealership, and contact info please. I'll see what kind of options I can make available to get you taken care of. Antonio Quote Link to comment Share on other sites More sharing options...
cpufixer1 Posted March 11, 2014 Report Share Posted March 11, 2014 My unit has been flawless after the APIM replacement and the last software upgrade. Just wished the test thing would work with the iPhone. Quote Link to comment Share on other sites More sharing options...
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