cbrescia Posted February 27, 2014 Report Share Posted February 27, 2014 (edited) So i recently bought a used 2011 Edge Limited in which the back-up camera was very foggy at time of purchase. The salesman and quick lane tech advised they would have it checked out. After looking into it, They determined it was best if they just replace the camera as they couldn't get the blurriness to disappear. So i then went back to the dealership to have the camera replaced. I thought all was good until i noticed as i was leaving the camera was perfectly clear but the rear driver assistance sensors / green, yellow, red grids were not displaying on the screen and the beeping noise wasn't happening either when you back up to close to something. So i went right back to the dealer and they said they would take a quick look. All of the camera setting were on by the way. 2 hours later they determine that when they added the new camera something wasn't syncing up properly and now they have to order some new part to upgrade my entire Sync service or something. Prior to this i have the most up to date software, everything was perfectly fine minus the blurry camera. I only decided to have the camera replaced because they offered to do so. i figured why not. would be great to have a brand new clear camera. My question is, has any of you had a similar problem? Any idea why replacing the camera would now require a new system upgrade to make the backup camera system work properly???? they told me the 2011 had a recall on the system and if people didn't bring their vehicles in and upgrade the system then problems like this would occur. Does this make any sense to any of you??? Just looking for some peace of mind as i wait for this mysterious "upgrade" part to arrive so i can bring my car back to get fixed! Edited February 27, 2014 by cbrescia Quote Link to comment Share on other sites More sharing options...
Cellbine Posted March 17, 2014 Report Share Posted March 17, 2014 Hey Cbrescia, What came of this? Did the dealer fix the issue? If I were you, I would have at least tried a system reboot before they do anymore work. Let us know. Quote Link to comment Share on other sites More sharing options...
NexusFFO Posted December 30, 2014 Report Share Posted December 30, 2014 I just bought my 2011 edge sport and I have the same issue, the rear camera is blurry, but as I look at the camera lens, its not cloudy nor any signs of water or other visible objects on the CCD optic lens.. I bought my car as a Pre Owned Certified and added the premium extended warranty to cover all the touch and digital electronics...... I was about to take it apart, but since I saw this post. I am taking it in to the dealer. I updated the sync to the most current version as well. Thanks. Quote Link to comment Share on other sites More sharing options...
shawnd2 Posted December 31, 2014 Report Share Posted December 31, 2014 My 2011 MKX also had a blurry camera. I bought the camera and replaced it myself (10 minute job). After doing so I lost the grid lines. A friend of mine is a mechanic and said that he has run into this before and said that you have to reset the camera using the OBD2 interface. I never bothered as to be honest a prefer the screen without any lines. If you do go to the dealer, try and find out what they do as I would at least be interested to find out. Shawn. 1 Quote Link to comment Share on other sites More sharing options...
NexusFFO Posted January 22, 2015 Report Share Posted January 22, 2015 My 2011 MKX also had a blurry camera. I bought the camera and replaced it myself (10 minute job). After doing so I lost the grid lines. A friend of mine is a mechanic and said that he has run into this before and said that you have to reset the camera using the OBD2 interface. I never bothered as to be honest a prefer the screen without any lines. If you do go to the dealer, try and find out what they do as I would at least be interested to find out. Shawn. Yea it looks like an easy project to swap it out. but did you replace it with an OEM (Factory) camera? Usually the grid lines are just an overlay image; does your assist sensors work at least? If you installed an OEM camera I would try to run the sync update again, it might reset the grid and it should appear. I deal with CCTV cameras and they now come with the grid feature, and to activate it or disable it, there is a wire on the camera that you cut since the grid in not in the camera software. But I will ask the dealer when they fix mine and pass along what they say. thanks Eddie Miami Quote Link to comment Share on other sites More sharing options...
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