Brian J Klos Posted January 27, 2014 Report Share Posted January 27, 2014 hey everyone; i just joined due to experiencing an intermittent issue with a 2011 certified pre-owned Edge SEL i purchased 2 weeks ago. i have the full Sync system with Navigation screen and within the past few days when listening to the FM radio it will start autoscanning and changing stations (like i pressed the button, but didn't). it does not do this all the time so i'm not sure what is triggering it. it'll go my whole commute 1 way and not do it and then another time will do it 4-5 times in the same commute. i have already done the available Ford Sync update that was posted on syncmyride.com and it was installed completely with no problems. i have contemplated doing a master reset found under the settings but i wanted to get other's inputs before doing it since i haven't had the vehicle for long and i may be missing something simple. any help? , Quote Link to comment Share on other sites More sharing options...
akirby Posted January 27, 2014 Report Share Posted January 27, 2014 Which button triggers the scan? If it's the steering wheel button are you having any other issues with steering wheel controls? If so could be the clock spring. Quote Link to comment Share on other sites More sharing options...
Brian J Klos Posted January 27, 2014 Author Report Share Posted January 27, 2014 there is a "scan" button on my touchscreen when showing the radio screen. as far as i know, there is no physical button on the steering wheel but maybe there is? like i said, i'm still familiarizing myself with the car and its controls. regarding the buttons on the steering wheel, i haven't had any issues with any of them. the ones i've used seem to work just fine. Quote Link to comment Share on other sites More sharing options...
akirby Posted January 27, 2014 Report Share Posted January 27, 2014 Try the steering wheel buttons and see if you can reproduce the scanning. If there is no physical button that does it then it must be either the software or the touch screen itself. Quote Link to comment Share on other sites More sharing options...
Brian J Klos Posted January 27, 2014 Author Report Share Posted January 27, 2014 ok thanks i'll try the buttons later today and see what happens. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted January 28, 2014 Report Share Posted January 28, 2014 ok thanks i'll try the buttons later today and see what happens. Hello Brian J Klos, If you're not able to make any progress in determining the cause through the buttons, I would definitely recommend performing a master reset: http://support.ford.com/sync-technology/perform-master-reset-sync-navigation The cause could definitely be hardware or mechanically-related, which would need to be examined at your dealership. Keep us posted on how it goes! Antonio Quote Link to comment Share on other sites More sharing options...
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