DJ Rob Posted August 8, 2016 Report Share Posted August 8, 2016 (edited) I have a 2010 Ford Edge SEL AWD and had the letter from the previous owner about the booster issue. On Thursday of last week, I started having the hissing sound and the brake pedal got stiff and I couldn't stop as well as I usually could. I took the Edge to the dealer along with the letter and he said it should be covered if it's the booster. On Saturday he verified it was a faulty booster but could not find anything in OASIS about the warranty and Ford wouldn't talk to him on a Saturday. He said I needed to pay in full and then if I called Ford on Monday, Ford would refund me. So the total was $1018. I called Ford today (Monday) and they said that the 13N02 warranty extension does not exist and that they couldn't help me. I called back and told them I had the letter and 2 other people at Ford (with an Indian accent) said they couldn't help me and that it wasn't covered. Can someone steer me in a direction to get this refunded? Edited August 8, 2016 by DJ Rob Quote Link to comment Share on other sites More sharing options...
omar302 Posted August 9, 2016 Author Report Share Posted August 9, 2016 I have a 2010 Ford Edge SEL AWD and had the letter from the previous owner about the booster issue. On Thursday of last week, I started having the hissing sound and the brake pedal got stiff and I couldn't stop as well as I usually could. I took the Edge to the dealer along with the letter and he said it should be covered if it's the booster. On Saturday he verified it was a faulty booster but could not find anything in OASIS about the warranty and Ford wouldn't talk to him on a Saturday. He said I needed to pay in full and then if I called Ford on Monday, Ford would refund me. So the total was $1018. I called Ford today (Monday) and they said that the 13N02 warranty extension does not exist and that they couldn't help me. I called back and told them I had the letter and 2 other people at Ford (with an Indian accent) said they couldn't help me and that it wasn't covered. Can someone steer me in a direction to get this refunded? Is you Edge's build date within the range included in the extended warranty? Does the owner letter you have specifically mentiones your vehicle VIN? If yes then it should be covered. Checking my MKX's VIN on the Ford ETIS currently shows no outstanding field service action while it usually showed the 13N02, so I'd say there system is not acting correctly now, hopefully they will sort it out soon. You can also try to contact the Ford Service rep on forum, maybe they can help. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 9, 2016 Report Share Posted August 9, 2016 Seems the best contact for the Ford reps is now on Twitter @FordService. The IVT reps do still visit the forum, but anything else, no go. Quote Link to comment Share on other sites More sharing options...
wlepse Posted August 9, 2016 Report Share Posted August 9, 2016 I just had mine replaced under the extended warranty. While I am happy I didn't have to pay out of pocket I am amazed this isn't a recall based on the way ours failed. We drove to a friends house and the truck was fine. When we left about 20 minutes later and were heading down his driveway we had almost no brakes. My wife managed to stop the truck and I limped it to the dealer but had this happened on Rt 80 in rush hour we would have had an accident. But since this could have been a big problem I plan on filling a complaint with the NHTSA in hopes it could force a recall. Quote Link to comment Share on other sites More sharing options...
DJ Rob Posted August 10, 2016 Report Share Posted August 10, 2016 Is you Edge's build date within the range included in the extended warranty? Does the owner letter you have specifically mentiones your vehicle VIN? If yes then it should be covered. Checking my MKX's VIN on the Ford ETIS currently shows no outstanding field service action while it usually showed the 13N02, so I'd say there system is not acting correctly now, hopefully they will sort it out soon. You can also try to contact the Ford Service rep on forum, maybe they can help. The owner letter does have the correct VIN. I just looked up my VIN and plant is Oakville but the build date is Feb 2010 (instead of May in the letter). The dealer said that when they ran it in OASIS, there's no recalls, field actions or anything under my VIN except for the basic build info which they said was very unusual. It did have PremiumCare but it only applies to the old owner I'm told. Quote Link to comment Share on other sites More sharing options...
DJ Rob Posted August 10, 2016 Report Share Posted August 10, 2016 I just had mine replaced under the extended warranty. While I am happy I didn't have to pay out of pocket I am amazed this isn't a recall based on the way ours failed. We drove to a friends house and the truck was fine. When we left about 20 minutes later and were heading down his driveway we had almost no brakes. My wife managed to stop the truck and I limped it to the dealer but had this happened on Rt 80 in rush hour we would have had an accident. But since this could have been a big problem I plan on filling a complaint with the NHTSA in hopes it could force a recall. Mine failed quickly like that too... within 2 blocks it went from working great to being very dangerous. Quote Link to comment Share on other sites More sharing options...
wlepse Posted August 11, 2016 Report Share Posted August 11, 2016 Please file a complaint...I did just because I really think someone is going to end up hurt. 1 Quote Link to comment Share on other sites More sharing options...
omar302 Posted August 11, 2016 Author Report Share Posted August 11, 2016 (edited) The owner letter does have the correct VIN. I just looked up my VIN and plant is Oakville but the build date is Feb 2010 (instead of May in the letter). The dealer said that when they ran it in OASIS, there's no recalls, field actions or anything under my VIN except for the basic build info which they said was very unusual. It did have PremiumCare but it only applies to the old owner I'm told. The ETIS website shows build date in non-US format, so it DD.MM.YYYY I just checked again now & the 13N02 re-appeared under "Outstanding Field Service Actions". Edited August 11, 2016 by omar302 1 Quote Link to comment Share on other sites More sharing options...
aprilh2378 Posted August 12, 2016 Report Share Posted August 12, 2016 I have a 2013 Edge that is having this issue BUT it was built 11/13. I did purchase the extended warranty when I bought the car. Does anyone know if it will cover the booster issue? (Spongy/hard brakes, air and hissing sounds) Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 12, 2016 Report Share Posted August 12, 2016 It should if the warranty literature says so. Exactly what warranty do you have? Ford's ESP plan brochure, for example http://www.factoryplans.com/assets/cms/files/brochure_FordESPPlanOptions.pdf BaseCARE and up. But I think you should not have to pay a deductible when there is the 13N02 to lean on. ESP is now replaced by Ford Protect, FYI. Quote Link to comment Share on other sites More sharing options...
aprilh2378 Posted August 15, 2016 Report Share Posted August 15, 2016 (edited) I am not sure which one I have, although it did cover pretty well a few weeks ago when it was in for the driver door sensor. It replaced several things related to it including my shifter, so hopefully this will be too. I will definitely see what we can do about any deductibles! My husband is taking it in to the dealership today so we should know in a day or so. Thank you for the brochure info! Edited August 15, 2016 by aprilh2378 1 Quote Link to comment Share on other sites More sharing options...
Kleber Gomes Posted August 29, 2016 Report Share Posted August 29, 2016 Hi, the TSB mentioning the extended warranty mentions that vehicles manufactured until March 28, 2013 will be covered. Doubts: 1. Any specific reason why only cars until this date? After this, what/anything happened that will prevent the failure to happen in newer models? 2. How can I find out the date in which my car was manufactured? (Mandatory to ask to a dealer, or is there any option)? Thanks, Kleber Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 29, 2016 Report Share Posted August 29, 2016 You can look up your vehicle's production date here: https://www.etis.ford.com As far as date range I am sure it is a combination of the vehicles that have been complained about and the batches of related parts involved. Quote Link to comment Share on other sites More sharing options...
Kleber Gomes Posted August 30, 2016 Report Share Posted August 30, 2016 You can look up your vehicle's production date here: https://www.etis.ford.com As far as date range I am sure it is a combination of the vehicles that have been complained about and the batches of related parts involved. Hi, I don't have access to this site. Is there any cost to get it? When filling in with my data, it was asking an address for invoicing :-0 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 30, 2016 Report Share Posted August 30, 2016 That is strange, maybe they have country restrictions? Did the website come up at all? Did it display a Vehicle Info tab and did you click on that and fill in your Edge's VIN? If you post some pics of what's happening when you visit the site, it will be helpful. Quote Link to comment Share on other sites More sharing options...
phi2237 Posted August 31, 2016 Report Share Posted August 31, 2016 Thank you! Was having the same "booster" issues with my 2010. Took to my mechanic to diagnose and repair ($560) then did some digging, found this site and am now taking the car back to the dealer for the repairs ($0)!!! Quote Link to comment Share on other sites More sharing options...
Kleber Gomes Posted August 31, 2016 Report Share Posted August 31, 2016 That is strange, maybe they have country restrictions? Did the website come up at all? Did it display a Vehicle Info tab and did you click on that and fill in your Edge's VIN? If you post some pics of what's happening when you visit the site, it will be helpful. Sorry, it was my mistake. Understood I had to create an account to get access to the information, but actually this is just not needed. Well, after checking in Etis, just found out that my car: Build Date: 19.04.2013 The TSB states that extended warranty would be provided to vehicles manufactured until March 28, 2013, therefore mine is out of the extended warranty. Is there any track of records of brake problems happening with Edge 13 manufactured after March/13? Has Ford changed anything in the production after this date? Thanks/Kleber Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 31, 2016 Report Share Posted August 31, 2016 Your vehicle is JUST past the limit, so it may be something your dealer can take up with Ford, or you can contact Ford directly. Quote Link to comment Share on other sites More sharing options...
Kleber Gomes Posted September 5, 2016 Report Share Posted September 5, 2016 Your vehicle is JUST past the limit, so it may be something your dealer can take up with Ford, or you can contact Ford directly. Well, unfortunately, the dealers and FORD relationship in Brazil is even worst than in the US. Here there are no TSB and despite a problem be very well known in the market they insist to say that they don't know. Additionally, there is also no option to ask from government support, so all you can do is to prosecute them ... but this takes costs and time (time without the car). I was expecting to have this TSB to try to use with the dealers here, in case of problem. But as my build date is out of the range informed, this means that this will not be possible too. In this case, I just can hope that Ford fixed the problem by the time mine was built, so the problem would not pop up anymore. If it does happen, I'll have to pay all the costs (which are also higher here) Thanks anyway! Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted September 5, 2016 Report Share Posted September 5, 2016 Do you have Lincoln dealerships in Brasil? You could try talking to them instead. It is effective here in the U.S., no idea about elsewhere in the world tho ,,, Quote Link to comment Share on other sites More sharing options...
charlieasu Posted September 27, 2016 Report Share Posted September 27, 2016 So frustrating to see so many other people having the same issue. I have a 2007 with approx 108,000 miles. Last month, the supposedly non-servicing transfer case turned to metallic sludge, and now the power booster for the breaks is completely shot. Same symptoms as everyone else. Not looking forward to shelling out even more for a known issue that is recalled on other models with the same problem. Quote Link to comment Share on other sites More sharing options...
dameade04 Posted September 27, 2016 Report Share Posted September 27, 2016 (edited) My 2008 Ford Edge - 111K miles - is at the Dealership now. They confirmed my vehicle didn't qualify for the extended warranty (same EXACT symptoms and issue). The dealership service manager tried for an "Assist" - guess some internal process the mechanics can try - and no luck. The cost estimate is $628 parts and labor!!! I submitted a complaint to the NHTSA (ID 10909761). I am getting ready to call into the Ford Customer Service number 800-392-3673. From what I can see there are well over 37 complaints reported in different forums for vehicle outside of what qualifies under the 13N02 bulletin! Here are the ones officially reported to the NHTSA from what I can see - http://www-odi.nhtsa.dot.gov and search Ford Edge select keyword search 13N02. Hope this helps get someone's attention as to how overlooked this issue is and Ford does the right thing. I have to add that the part is the same exact part as listed in the bulletin for the 2010 - AT4Z2005A. Edited September 27, 2016 by dameade04 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted September 28, 2016 Report Share Posted September 28, 2016 WOuld be much cheaper to have it done at a 3rd party shop if it comes to it. Nothing special about it, except remembering to be careful with the stoplamp switch position. Parts will eventually fail, parts like this should not fail at 20,000 or 50,000 miles. But beyond 100,000 miles is the gray area. What is the normal service life of a brake booster, assuming the vehicle is properly maintained. Quote Link to comment Share on other sites More sharing options...
navybuff Posted October 4, 2016 Report Share Posted October 4, 2016 Have a 09 Edge and noticed that the Bulletin 13N02 only applies to the 2010 and up as stated in the bulletin, Whats up with that and is it still covered, my edge has 50K on it... Thanks Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted October 4, 2016 Report Share Posted October 4, 2016 I have an 09 MKX, and had the booster replaced. Nope, not covered under recall. I used the extended warranty but still cost $100 oop. Quote Link to comment Share on other sites More sharing options...
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