13N02 - Extended Warranty Coverage on Brake Booster

[nickf1011]

There is also an extended warranty on the APIM (Accessory Protocol Interface Module), which is the MyFord Touch module (with screen I think). The warranty is extended to 5 years from purchase date (6 years for Lincoln) regardless of mileage.

 

Check this for more info:

http://allstatetrucks.com/images/Recalls/R12M02%2011%20thru%2013%20Models%20with%20Sync%20and%20MyFord%20Touch.pdf

 

Ah yeah, forgot about that one. I seem to have one of the only relatively trouble-free MFT cars on the planet though.

[kingpounds]

I'm having this problem with my 2012 Edge. Does anyone know if this warranty is applicable in Canada too?

[omar302]

Go to

I'm having this problem with my 2012 Edge. Does anyone know if this warranty is applicable in Canada too?

Go to this site: https://www.etis.ford.com/vehicleSelection.do

 

Enter your vehicle's VIN number & click "Search". It will give you details about you vehicle. Under "Outstanding Field Service Actions" you should see "13N02 - EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER", if it is there, I believe (99%) that the extended warranty would apply to your car even in Canada.

[krochel67]

Had brake job done,pads and turn rotors 2 months ago on my 2007 ford edge, and now my power brake booster goes bad...I have 175000 miles on car before changing pads, wonder if this cause it to go bad?

[akirby]

No - it's a defect and a common problem.

[rboe]

Just called my dealer, master cylinder appears to be failing in the same manner as described here. No warranty. 2007 Edge, 108,000+ miles. Pads seem to be holding up, but a bit irked by this issue.

 

On the other hand, this vehicle has been pretty trouble free save some very minor niggles and parking lot rash.

[Jkh5000]

Thank you for posting this PDF file. My 2011 edge was having the same issues stated in this thread ( hissing noise coming from the booster, hard brake pedal) so I took it to the dealer and told them he brake booster was bad. He seemed surprised when he called back and said that's exactly what the problem was.

Then he said it was covered under warranty BUT they were going to charge us the deductible ($100 for our plan). So I printed out this PDF file and took it up to the dealer and they accepted it and I had to pay nothing!

Please print this document out and take it to the dealer if you have a similar issue as it might save you some money!

[kingpounds]

I had my brake booster replaced under this exteneded warranty. Everything seems to be better. Just one concern the brake pedal is still hard when I first start the car but is fine after that, is this normal?

[WWWPerfA_ZN0W]

Since the brake booster works off engine vacuum, you should get a hard pedal if the engine is not operating.

[Mherb]

Sure enough the brake boosters needed to be replaced in our AWD 2012 Edge. We were at the shore when the power brakes got spongy and stopped working. Had to take it 40 minutes away to the closest dealer. The parts are on back order until July 20th, but the guy was able to find an emergency stock for us. We were almost going to have to leave the car and drive a rental car home. We would have had to drive 3 hours back to get the car. I cannot believe this has not been on recall.

[candurin]

Just dropped off my 2012 SEL AWD (27,600 miles) a few hours ago. Breaking was erratic and scary. Dealer looked at it and came back with a loaner car until Monday. They are replacing the break booster under warranty.

[WWWPerfA_ZN0W]

Update when you get it back please, candurin, & good luck!

[candurin]

Got it back this afternoon around 1:00pm (so, probably took them 4 hours total). Everything listed on my bill was identical to the list in the 13N02 bulletin. All covered under warranty and warranty on replacement parts is still good through 150K miles.

 

Brake performance is identical to that before the diaphragm tear. No issues.

 

Had all the work performed at Chapman Ford in Egg Harbor, NJ

[ktas428]

Thanks everyone for the 13N02 info, I might have shelled out major $$$ for a repair had I not been able to find help on this topic. Dealer is going to look at it and replace the brake booster under the CSP if that is indeed the problem. Thanks again!

[cobrajunkie]

Just brought my 2012 Edge in yesterday for failed brake booster and was notified later in the day that the brake booster part BA1Z-2005-A is on back order and none expected in until the end of the month. Yikes.

[WWWPerfA_ZN0W]

Keeping costs down, inventory low? End of month is ALMOST here, hope they gave you a rental?

[cobrajunkie]

Keeping costs down, inventory low? End of month is ALMOST here, hope they gave you a rental?

 

Well this is becoming a bit sticky. I went back down to the dealer yesterday to ask if I could get a loaner car as I needed the vehicle later this week and next for work travel. "Oh yes, this is covered under warranty so I'll start the process and call you tomorrow so you can pick up the loaner car". I called at noon today and they said they wouldn't have a car available but expect "a couple to be returned by the end of the day". I need the car for tomorrow so called again at 3:00p and was now told "the program doesn't cover a loaner car". I called the 800 number from the Customer Satisfaction Program 13N02 letter that I had received and explained my dilemma. The agent told me that the dealer should provide a loaner if the car was expected to be there for more than 1 day. She asked to put me on hold while she called the dealer. When she returned from her call, she said that the dealer needed to call the Ford Support Center and explain the situation and the dealer would then call me with the Support Center's decision as to whether or not they would authorize the loaner car while my car was waiting for service. WTF? I'll let you all know what the "decision" is when I get the return call. Evidently, there are over 500 brake booster units on backorder. 50 of those are being shipped out first, come, first serve on the 22nd to start fulfilling back orders.

Edited August 20, 2014 by cobrajunkie

[cobrajunkie]

After a week of fighting FoMoCo and the dealer, I've finally got my loaner car until backordered parts arrive to fix my Edge. Seems like loaner cars aren't a part of the program. Sure seems like a risky position for Ford not to recall these. I couldn't imagine my daughter driving this and having to stand on the brakes expecting to stop. I never felt the "spongy" feeling described in the letter but rather just hard brakes.

[WWWPerfA_ZN0W]

To me, it would be a safety concern, because even though the brakes are technically working, how many people today are used to driving without boosted brakes? Today's automobile has many accommodations for convenience, and unfortunately, that also means that the driver is not generally prepared to make that level of effort at a moment's notice.

 

At the very least, the loaner car should be free of cost to you. I know it is expensive for Ford, but what has to be done has to be done.

[davidmgbv8]

Mine developed this issue before I checked with this forum. Change the brake master cylinder first.. now went to dealer and as my edge was built in Dec '09 I am out of the program dates..... well $100 and a new booster is on the way now just need to buy beer and brake fluid.

[landon_chris]

I am unfortunately in the midst of this debacle.

Took the vehicle (2011 Ford Edge) to local shop. They diagnosed the problem as a damaged master cylinder. $550 later, the problem still persists.......shop investigated and told us to take it to local Ford Dealer for fully covered brake booster replacement. I hurry to drop the car off and am told I will receive a phone call promptly about how long the repair will take........

.......I end up calling before the end of the day to be told that the part is not available and may not be in for AT LEAST one month, but probably longer. The service manager is currently in a "meeting" and will be in touch to give me options.

So. Here I am 3 days later, still no contact from the service manager. I see in the attached PDF that loaners/rentals are not a part of the program. Nice! How am I supposed to cope with no car indefinitely? It's not my fault that the part isn't available.

The service guy assigned to me said I could pick the car up, but I'd have to sign a waiver. No thanks! The braking is so erratic that I definitely don't feel safe on the road. I am so incredibly disappointed with Ford right now. I don't know what to do. All I know is that I cannot afford a rental car and public transportation is not an option for me & my family.

I really don't appreciate the runaround I've been getting from the service department. I'm not an idiot.

[cobrajunkie]

I'm pretty disappointed in Ford as well. No doubt in my mind that this should have been a recall scenario.

 

I called the Customer Satisfaction agent who called the dealer. The dealer had to call Ford Customer Care department and get authorization from them to loan me a car while I waited for the part. Two days went by before I had to call the dealer back but DID get a loaner car for a week until the car was fixed. Unfortunately, it took four trips to the dealer and five days of phone calls and pressure before that happened. Hope this helps someone. Ridiculous.

[landon_chris]

Still nothing.

I called the Ford Customer Service 800 number and started a case. I was told I would be contacted by my regional service manager within 1 business day. Still nothing and I'm more than halfway through the 3rd business day. I called the 800 number again this morning and was told the same thing again.

Well, my Service Writer did call me on Friday to give me the Ford 800 number. Thanks, I already called it before you called to give it to me.......

I talked to my Service Writer yesterday and he said he's just waiting to hear from someone else.

This is beyond ridiculous.

How freaking hard is it to get some sort of resolution???

I'm pretty sure this will be the last Ford I ever buy.

[akirby]

Still nothing.

I called the Ford Customer Service 800 number and started a case. I was told I would be contacted by my regional service manager within 1 business day. Still nothing and I'm more than halfway through the 3rd business day. I called the 800 number again this morning and was told the same thing again.

Well, my Service Writer did call me on Friday to give me the Ford 800 number. Thanks, I already called it before you called to give it to me.......

I talked to my Service Writer yesterday and he said he's just waiting to hear from someone else.

This is beyond ridiculous.

How freaking hard is it to get some sort of resolution???

I'm pretty sure this will be the last Ford I ever buy.

 

Your dealer should be taking care of this for you. If not find another dealer.

[landon_chris]

 

Your dealer should be taking care of this for you. If not find another dealer.

So I should go to the dealer, sign the waiver and then drive my unsafe car all the way across town to another dealer who may or may not grant me a loaner car until these parts are manufactured, shipped, received and installed?

Or I should shell out the money for a tow to another dealer? And wait. And wait. And wait.

And maybe I'll just shop around all the dealers until my car finally gets fixed.........what a great solution.

 

How about Ford backing up this warranty issue with a loaner car program until the parts are available?

What is the point of having a customer service/satisfaction department if they do not return phone calls?

 

This is the 3rd(Escort & Mariner previously) and last Ford I will purchase. Had a salesperson call today to try and talk me into trading the car in for a new model for more money. Why should I go Ford again if this is the service I get when a legitimate warranty(and more importantly safety) issue arises?