Danbury Kia, Danbury CT

[Red2149]

This is the review I posted on dealerrater.com

 

"My Review Of Danbury Kia:
I'm not even sure where to begin. I have never been treated so badly regarding any customer service at any kind of business. Just writing about this makes me so angry. I bought my used car from there, and besides the fact that that experience wasn't nearly what it should have been, I wanted the car so I made the deal work. We made a deal that there were a few things that needed to be fixed that I would come back for once the parts were in. Well, after weeks of trying to get a hold of them, and I mean multiple phone calls and emails, I tell them the day I can come in, they call me back to confirm and they confirm a different day! So I have to completely rearrange my schedule to make it down there, I live over an hour away from them. I was only going back there for service because of the deal we made to fix some aesthetic things when I bought the car. They told me it would take an entire day to give me two new rims that were scratched up really bad, fix a piece of plastic, a tiny rip in the leather, and put a new air filter in. I get there, I give them the keys, and I sit down ready to wait for hours. A couple of hours go by and I go to check on the progress. My car had a donut on it. I asked why and they said the "rim guy" came and took my tire. First of all, he took only one, there were two that needed to be replaced. Again, replaced, not fixed. They said they ordered two rims and they were in. They never ordered them. They also told me the rim guy would give it back in a few days. What?! I told them to get my tire back here, that was unacceptable. They couldn't get a hold of him and didn't know where his shop was. Are you serious? They also being to argue with me that it was only one rim to be fixed. So not only do they lie telling me they ordered two new rims and they had arrived, now they're retracting on their agreement. The plastic piece was also not ordered. They did fix the slit in the leather and replaced the air filter. I made them do an oil change for free at that point because when I bought the car, it apparently wasn't done recently. I walked in to speak with the manager, where I stood outside the room because I heard my name, and I continued to stand there and listen to them say some pretty nasty things. I walked in after I heard enough and let them know exactly what I had to say. They began to apologize, offered to pay for gas (but then didn't) and said they'd order the plastic piece and send it to my home. I grabbed my keys, telling them this was the worst experience I've ever had. In fact, I get home later that night and notice that there's a dent in one of my license plates (I'm an EMT and have a EMT license on my car). I have never received the plastic part from them. I wish to never speak to them again and hope only that others read this and don't do business there."

 

This was putting it lightly, without sharing the choice words I overheard them speaking about me.

 

I did get a response from them, saying they'd like to fix the situation, I've emailed them back and still haven't received anything, especially the plastic part I've been waiting on.

 

Awful experience.