FordIVTteam Posted March 13, 2014 Author Report Share Posted March 13, 2014 Hi, akirby!Rebecca Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted March 13, 2014 Report Share Posted March 13, 2014 Welcome to the forum, Rebecca, and looking forward to any help you can provide to our community! Quote Link to comment Share on other sites More sharing options...
Carlo74 Posted March 17, 2014 Report Share Posted March 17, 2014 (edited) Thanks Antonio, You basically just re-iterated what syncmyride.com says. It tells me I have the latest and greatest as of June 2010!! Please don't take any offense as this is not intended for you but four years without an update is really pathetic. As far as hardware goes, there is nothing different that was in phones in 2010 that are not in phones made today. Its a software patch!! Please Ford...play nice with microsoft and android and fix this issue!! Also, at least 500+ new phones have come out since 2010. Am I really expected to believe Ford is still testing all the latest phones with THIS version of sync? Four years without an update is as much proof as I need that Ford abandoned SYNC Gen1 all together. Come on Ford...People are still making payments on the cars bought in 2010. Have some loyalty to your customers Edited March 17, 2014 by Carlo74 Quote Link to comment Share on other sites More sharing options...
youri631 Posted March 23, 2014 Report Share Posted March 23, 2014 Hi, can you confirm if sync updates are different within different countries ? I have seen people in this forum mention the latest update (which I do not have), but sync my ride and my dealership tells me that I have the latest one. When I told my dealer about the update, they said that some updates are not available outside of the united states, which is surprising. I am in Canada and own a 2011 Edge SEL with MFT. Thank You Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 24, 2014 Author Report Share Posted March 24, 2014 Hi youri631,Which version are you currently on? Canada gets the same MFT updates as the U.S., and the latest is v3.6.2. If you don't have version 3.6.2, send me your VIN in a private message and I'll look into it.Rebecca Quote Link to comment Share on other sites More sharing options...
youri631 Posted March 25, 2014 Report Share Posted March 25, 2014 Well, support.ford.com says that I am on version V3.5.1, but that I am up to date. To be fair, my sync history on that website seems pretty screwed up. To be more accurate, how can I confirm from the vehicle which version I am running ? I also sent you my vin# by PM. Thank You Quote Link to comment Share on other sites More sharing options...
pjsockett Posted March 25, 2014 Report Share Posted March 25, 2014 To check my version I ran a Vehicle History report and it automatically updated the version on syncmyride.com Quote Link to comment Share on other sites More sharing options...
youri631 Posted March 25, 2014 Report Share Posted March 25, 2014 Vehicle health report are only available in the united states, and I am in Canada. My version on syncmyride is probably right, it is just odd that my update to V.3.5.1 appears twice, once as the last update and once in 2010. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 25, 2014 Author Report Share Posted March 25, 2014 The most accurate source for your software version is your MFT. Try this in your Edge, youri631:Gears > ? HELP > SYSTEM INFORMATION > CCPU S/W Version:If it was updated to v3.6.2, it'll show x.xx.13171_PRODUCT; however, if it shows x.xx.12285_PRODUCT, you are still on v3.5.1. I did receive your PM, and I'll take a look at your software on my end, but let me know what your MFT says.Rebecca Quote Link to comment Share on other sites More sharing options...
youri631 Posted March 25, 2014 Report Share Posted March 25, 2014 I sent you the info by PM My system does say 12285_Product, any idea why Ford's website and my dealer say that I am up to date ? 1 Quote Link to comment Share on other sites More sharing options...
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