ulpaul Posted October 16, 2013 Report Share Posted October 16, 2013 Hi all, My first post and I thought this was the appropriate forum for my post. I purchased a 2013 Edge Limited on 8/1. The comfort, ride, and looks of the vehicle were excellent for the price I paid, and both my wife and I were happy with the purchase. After about 6 weeks I started to hear what sounded like a lifter knock. After reading some of the post on line about "ticks" in the high pressure fuel injection system I assumed that was the problem but made an appointment with the dealer. I brought the car to the dealer on 9/25. I explained the problem to the mechanic who immediately thought he knew what was wrong. He came out had a listen and said it was something else. After a day of diagnoses, I got a call from the dealer who informed me the bearing on the crankshaft spun and they needed to replace the engine. So far the dealer has been pretty good, I have a rental car, (although the Altima is not really comparable). Not a lot of feedback from the dealer as they are still waiting for the engine to ship. I contacted Ford directly and was given a Case # so I could track this. They gave me a 7 year 75,000 mile warranty for the car without me even asking, (although I still want to verify that). So far I have been without the vehicle for 3 weeks. My questions are: - Should I be concerned about reliability of this car? Seems like a lot of equipment gets unbolted then bolted back on, and it is done at the dealership not in a factory setting. - I need to read up on the lemon laws in Massachusetts, I do not believe I currently qualify but have concerns with this vehicle. Ford was not interested in giving me a new vehicle even though I only had 1,200 miles and it was 6 weeks old. If anyone has information/advice that could be helpful I would appreciate hearing it. Thanks, Paul Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted October 16, 2013 Report Share Posted October 16, 2013 (edited) Welcome, and I will say congratulations (although guardedly). How many miles did this particular Edge have on it when you bought it, and what was the build date? You are right to be concerned. The quality of work depends on the dealership's staff, of course. They should have their most experienced mechanics working on the engine swap, since I assume it will be a short block (basically cylinder head down to the oil pan), not a long block that they are replacing. In all honesty, you have to give them a chance to fix it correctly. If they don't, you will have a much stronger case for further action. Definitely check into the lemon laws and the extended warranty (I assume bumper to bumper, not powertrain?). Document all events and contacts with the dealership/Ford. Maybe pursue a vehicle buyback of some sort, get another Edge? I am guessing that would really depend on the dealership. Edited October 16, 2013 by WWWPerfA_ZN0W Quote Link to comment Share on other sites More sharing options...
carbonedge+ Posted October 17, 2013 Report Share Posted October 17, 2013 I would be just as upset over the fact that they put you in an Altima for 3+ weeks; I wouldn't call that pretty good...they should have given you a comparable replacement; you bought a Limited, the least they could do was put you in low end Edge. I took my '07 into a local dealer that I did not even buy the car from for work over the weekend (a few months back) and they put me in a '12 Edge; granted I had to pay for the work, but still, you just spent $35k+ and all they could give you was an Altima? 1 Quote Link to comment Share on other sites More sharing options...
Waldo Posted October 17, 2013 Report Share Posted October 17, 2013 If they mess up something during the replacement of the engine, you'll know it long before you get to 7/75,000. I wouldn't be worried. Quote Link to comment Share on other sites More sharing options...
ulpaul Posted October 17, 2013 Author Report Share Posted October 17, 2013 Thanks everyone for your comments. I am optimistic that the dealership will repair my vehicle to "as good as new" condition. They have been good to work with up to this point and Ford and the dealership are standing behind their product. The vehicle had under 50 miles on it when it was driven off the lot, but I am not sure of the build date and don't have access to the vehicle to get that. Interesting about the small block, I assumed it would be a long block, but I guess that wouldn't make sense. I am not going to pressure them to get it back to me at this point, I would rather have it done properly. The warranty they are providing is bumper to bumper so that will be good piece of mind. I won't be putting a lot of miles on the vehicle, so I think I should make the full 7 years. With regards to the Altima, I didn't expect to be in it for this long so didn't push to get a nicer vehicle. I am not keen paying on a roughly $45K vehicle and driving a $25K vehicle, but hoping for an end to this soon. Other than this problem, we have been very happy with the vehicle. I got a lot of information from these forums before purchasing, and also on maintaining, cleaning, modding, etc. It nice to be able to use the wealth of information from this forum as a resource for for my vehicle. 1 Quote Link to comment Share on other sites More sharing options...
ELMersGlue1 Posted October 18, 2013 Report Share Posted October 18, 2013 Sorry to hear that happened. The same thing happened just last month on my neighbors 2 month old Caddy CTS with less then a 1,000 miles on it. They were going to replace the engine but he told them he wanted the license plate removed right then and there and that he was not willing to have a new engine replaced on a $50,000 caddy after 2 months. After a back and forth fight with the owner of the dealership, they ultimately bought back his car and found him an identical one brand new out of state that they replaced his with for the same finance terms. Of course, this is the guys 8th GM from this dealership so i'm sure that had some bearing on them replacing the car and taking a loss. Quote Link to comment Share on other sites More sharing options...
ulpaul Posted October 22, 2013 Author Report Share Posted October 22, 2013 Hi all, Well I got my car back and it sure is nice to ride in the Edge again. I asked the dealership about the engine, it was a long block engine and they said it was a brand new engine rather than a rebuilt one, (I didn't know that rebuilt was an option, but if they had put a rebuilt engine in my brand new car they would have had a lot of explaining to do). They looked up the details on my warranty, it was a 5 year 75K mile premium care warranty. I would of much rather had 7 year since I won't likely put over 10K miles on it a year and may call up the regional manager and ask about that. On my way home from the dealership the collision sensor warning came on stating that the collision sensor was obstructed. I doubled back to the dealership, they brought it in and came out 20 minutes later saying the only thing they could find was the sensor may have been bumped, they realigned it and so far no problems. The vehicle does seem to run better and have more power than the previous engine. Thanks again to everyone for your input and votes of confidence with the repair. Paul Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted October 22, 2013 Report Share Posted October 22, 2013 (edited) Awesome, now we don't have to call the dealer "Lucy" A long block def makes sense, probably why they are not bumping the warranty up. Here's to hoping for a long & happy relationship with your Edge! Edited October 22, 2013 by WWWPerfA_ZN0W Quote Link to comment Share on other sites More sharing options...
ulpaul Posted October 22, 2013 Author Report Share Posted October 22, 2013 I guess I spoke to soon. Car appeared to be running fine, although I remote started it this morning and it shut off within 5 minutes. This afternoon I was leaving work to get my kids to a math class and the engine would not start. It wouldn't turn over, lights radio everything inside turned on, but the car wouldn't start. I called the dealer who asked me if I had road side assistance??? I am currently waiting for roadside assistance to come and tow my car back to the dealership, had to get a ride to my house bring my kids to class and go back to work where the Edge is broke down. I am not happy at all at this point. I will update this as the saga continues. Quote Link to comment Share on other sites More sharing options...
carbonedge+ Posted October 23, 2013 Report Share Posted October 23, 2013 Don't let them put you back in an Altima either... Quote Link to comment Share on other sites More sharing options...
JOEHIO Posted October 23, 2013 Report Share Posted October 23, 2013 I would be more than very unhappy I would demand a new vehicle to replace your Edge. Where R U in the Northeast? Quote Link to comment Share on other sites More sharing options...
ulpaul Posted October 23, 2013 Author Report Share Posted October 23, 2013 I am in the Metrowest Boston area. Finally received roadside assistance. The driver wanted to try jumping the car and the jump did not work when going from negative to positive terminals on the battery, however when he went from the battery to the engine, it fired right up. I measured the voltage between the negative terminal on the battery and the engine at 12V. The engine is floating/has been floating? If I short the negative terminal of the battery to the engine it fires up. It is back at the dealer now and I am in a new Ford Escape for the time being. Not sure how long they will need my car but I let them know that I am extremely unhappy at this point and expect them to go through everything on the vehicle at this point. I am a little worried about damage to other electrical components with the engine being ungrounded and the potential possibly generated between it and other electrical components connected to it, such as the computer. I also sent an email to the general manager of the dealership expressing my concern and requesting they buy back my vehicle at this point and put me in a new vehicle with the same specifications as the one I already purchased. I have heard nothing so far. Again will fill you in as the saga continues. Thanks everyone. Paul Quote Link to comment Share on other sites More sharing options...
ELMersGlue1 Posted October 25, 2013 Report Share Posted October 25, 2013 At this point, I too would suggest a buy back. WAY too much to go wrong on a new vehicle. I'm not going to jump to conclusions but I think you definitely got a "bad one" in a mix of good ones. Be persistent in your request for a buy back and keep all your paperwork and emails on hand. Best wishes! Quote Link to comment Share on other sites More sharing options...
unxpctd Posted October 27, 2013 Report Share Posted October 27, 2013 Sorry to hear about your issues If I were you I'd definitely be asking for some type of buyback. Hopefully the deal with work with you. Good luck. Quote Link to comment Share on other sites More sharing options...
ulpaul Posted November 2, 2014 Author Report Share Posted November 2, 2014 I guess it is about time I provide feedback on the issues I have had. I got the car back in November of last year, the dealer pushed Ford to do a replacement vehicle but the request was eventually denied. I was not happy when I got the news, however I am happy to say I have had no issues with the vehicle since last year. The dealership has been very good to work with, (have not charged me for any services for the last year), and I am very happy with the vehicle so far. Both my wife and I enjoy driving it and it has become the car we both want to use. Those are my impressions so far. Hope this helps others make there decision to purchase the Edge a little easier. Regards, Paul Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted November 2, 2014 Report Share Posted November 2, 2014 I hope your ownership experience continues to be smooth sailing, Paul. Quite a rough patch you went through! Quote Link to comment Share on other sites More sharing options...
ls973800 Posted November 2, 2014 Report Share Posted November 2, 2014 Thank you for taking the time to follow up and happy to hear things are going well for you. Sounds like you also have a good dealership. Good luck in the future. Quote Link to comment Share on other sites More sharing options...
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