cnysport2011 Posted September 26, 2013 Report Share Posted September 26, 2013 Ever since I updated the SYNC system a few weeks ago the ambiant lighting will not stay off. I turn it off through the menu and then the next time I start my Edge it is back on. It happens pretty much everyday. Anyone having this issue? Quote Link to comment Share on other sites More sharing options...
Dingo Posted September 26, 2013 Report Share Posted September 26, 2013 Mine keeps switching from Blue to turquoise. Quote Link to comment Share on other sites More sharing options...
xK317Hx Posted September 27, 2013 Report Share Posted September 27, 2013 I noticed whatever color you have it set to Will default to the lightest blue when you exit the vehicle. Quote Link to comment Share on other sites More sharing options...
normcloutier Posted September 27, 2013 Report Share Posted September 27, 2013 At least you have ambient light. I test drove a 2012 SEL FWD for a weekend which had it. Dealer said the 2013 SEL AWD I was looking to buy was identical (except for AWD of course) so I didn't even think to look for it when configuring the vehicle. Quite pissed when I got home with my 2013 and went to take the family for a drive after dark and no lighting. If you take yours out, I'll buy it......... Quote Link to comment Share on other sites More sharing options...
sylvainm Posted September 28, 2013 Report Share Posted September 28, 2013 Same thing for me. I had to re-program my own color a couple of times since the latest upgrade. Quote Link to comment Share on other sites More sharing options...
Cellbine Posted September 29, 2013 Report Share Posted September 29, 2013 Since I can remember, mine has always defaulted to light blue when I enter and exit the vehicle. When I turn it on, it switches to my last selected color. Quote Link to comment Share on other sites More sharing options...
Tacyon Posted September 29, 2013 Report Share Posted September 29, 2013 (edited) I just got back from a 2135 mile round trip and the first time I noticed it I chucked it up to being 50. Then the next time I was sure that the Edge is doing it. I had it set for ~20% bright on red. Leave the car - get back in (after dinner) and it's back to 100% bright, stock instrument lighting turquoise. Changed it to 10% bright, on orange, was fine most the day until I shut the car off and left it for a while. Came back, started .. and back to 100% bright, turquoise. Houston .. we have a problem. FYI - 2011 limited awd, airco ~50% and moderate cargo, ~40,000 miles on the engine. I averaged 22.3mpg over the entire trip. Edited September 29, 2013 by Tacyon Quote Link to comment Share on other sites More sharing options...
cnysport2011 Posted September 30, 2013 Author Report Share Posted September 30, 2013 Im aware it changes to bright turquoise when exiting/entering the vehicle. I always had it set to dark red. I will enter the vehicle and start it and the color will be something different. Lately, I have the ambient lighting set to OFF and the bright turquoise will stay ON after entering and starting the vehicle. Its so weird. I have written Ford in the past with no luck so I am not confident any communication with them will help. My local dealer has no answers. No surprise. lol Quote Link to comment Share on other sites More sharing options...
RayoVac Posted October 2, 2013 Report Share Posted October 2, 2013 I notice the same kind of anomolies since the udpate. It does not matter what color I change it to, it will not keep it. I can even turn it off, it will come back on. Somethings screwed up with it. Has anyone done a reset with the problem? I have not done one, don't really want to unless that definitley fixes it. Rayo 1 Quote Link to comment Share on other sites More sharing options...
OhCookie Posted October 10, 2013 Report Share Posted October 10, 2013 I notice the same kind of anomolies since the udpate. It does not matter what color I change it to, it will not keep it. I can even turn it off, it will come back on. Somethings screwed up with it. Has anyone done a reset with the problem? I have not done one, don't really want to unless that definitley fixes it. Rayo I am having the same problem and would also like to know if a reset will correct the issue. It is just so annoying when the updates fix one thing only to cause another. Quote Link to comment Share on other sites More sharing options...
ls973800 Posted October 11, 2013 Report Share Posted October 11, 2013 My 2013 will not remain at 5% either after being shut off. It always defaults to 100% and I have to manually turn it down. I've always used the blue color and have never tried leaving a different color setting. Quote Link to comment Share on other sites More sharing options...
Tacyon Posted October 31, 2013 Report Share Posted October 31, 2013 ok .. some additional observations in this light. (HA ! I made a funny) I've noticed that not only will the ambient lighting change randomly from ~20% brightness in RED to 100% turquoise, but the "valid words" help screen also randomly appears when I activate the voice control. Just like the lighting, I can disable it and it goes away with the same reliability as the ambient lighting. Under some condition some variable is not getting read correctly. Definitely a bug in the code, again, bug tracking for QC of a new release. Come on Ford, why do your customers keep having to do your job for you?? Quote Link to comment Share on other sites More sharing options...
CrapOn CrapOff Posted November 11, 2013 Report Share Posted November 11, 2013 Ditto -- ambiant lighting reset everytime the vechile is turned back on Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted November 21, 2013 Report Share Posted November 21, 2013 Hello all, I'm Antonio. I'm new to this forum, but I'll be providing tech support for SYNC, MyFord and MyFord Touch. This erratic behavior with the ambient lighting has been documented and recognized by our Tech Hotline - the folks who provide workshop support for the on-site Ford technicians. This is an issue that needs to be investigated by your service garage; there's a data retention error in the Accessory Protocol Interface Module (APIM) that will likely require some reprogramming. Antonio 2 Quote Link to comment Share on other sites More sharing options...
SvPir8 Posted November 25, 2013 Report Share Posted November 25, 2013 This is an issue that needs to be investigated by your service garage; there's a data retention error in the Accessory Protocol Interface Module (APIM) that will likely require some reprogramming. Antonio And i would hope that this would be a FREE reprogramming? I'm just worried that if/when i add the lighting that i will have to jump through hoops to get it fixed. Quote Link to comment Share on other sites More sharing options...
mrgrouper Posted November 25, 2013 Report Share Posted November 25, 2013 My 2012 Edge has the ambient lighting issue. So if there is a data retention error in the APIM, what is the fix? New APIM or new SYNC software? if I go to the dealer with this issue what will they do? Quote Link to comment Share on other sites More sharing options...
teknowiz Posted November 25, 2013 Report Share Posted November 25, 2013 My 2011 MKX exhibits the same behaviour where I will set colour to Blue but it changes back to defalt colour after about an week. Issue seemed to start or at least occur more frequently after update to 3.6.2. for MFT. To mee it seems more MFT software bug then APIM issue. Antonio, if this is a known issue, can at TSB released for it since if I take it to the dealership, they will most likely be clueless on the issue without a TSB. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted November 26, 2013 Report Share Posted November 26, 2013 My 2011 MKX exhibits the same behaviour where I will set colour to Blue but it changes back to defalt colour after about an week. Issue seemed to start or at least occur more frequently after update to 3.6.2. for MFT. To mee it seems more MFT software bug then APIM issue. Antonio, if this is a known issue, can at TSB released for it since if I take it to the dealership, they will most likely be clueless on the issue without a TSB. Hi teknowiz, I can't speak to any TSBs for this specific issue, but each dealership shares the same resources and should be able to provide the right solution based on the symptoms. My 2012 Edge has the ambient lighting issue. So if there is a data retention error in the APIM, what is the fix? New APIM or new SYNC software? if I go to the dealer with this issue what will they do? Hello mrgrouper, Your Ford-Certified technician can only advise on the actual fixes - this type of information is beyond my authority to give. I imagine the service would most likely entail programming changes made to the APIM, rather than any hardware swaps. However, as I stated previously, this issue is still under investigation. There could be other causes that are creating similar behaviors, which may vary from vehicle to vehicle, so I wouldn't presume to make any blanket-statements. And i would hope that this would be a FREE reprogramming? I'm just worried that if/when i add the lighting that i will have to jump through hoops to get it fixed. Hi SvPir8, My scope doesn't include warranty-related concerns, but I also wouldn't deem it out of the question to consult with your service adviser before making an appointment. They would be able to give you a better idea of the service fees that might be involved (if any). Antonio Quote Link to comment Share on other sites More sharing options...
11Edge Posted December 20, 2013 Report Share Posted December 20, 2013 Mine changes colors on its own also. Quote Link to comment Share on other sites More sharing options...
engmoto Posted January 4, 2014 Report Share Posted January 4, 2014 I'm the same issue, the dealer is checking on this on Monday. Quote Link to comment Share on other sites More sharing options...
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