Sync Update v3.6

[drpepper]

Follow this:

1) Delete your phone from the car. Delete Sync from your phone. Wait a minute to make sure everything clears.

2) Turn the phone off and on again. You don't need to reboot the phone but make sure it is physically off and then on (not just lock and unlock). Turn the car off and then on again.

3) Pair your phone fresh w/MFT. Let it do its thing (phonebook loading, voicemail #, 911 assist, etc.).

4) On your phone, turn BT off. Turn it on again.

5) Hit "connect" on the MFT screen to reconnect BT.

6) Go into the settings screen for Sync. You should now see "Show Notifications".

7) Set Notifications to "On".

8) Back up a screen on the phone and turn BT off again. Turn it back on.

9) Hit "connect" on the MFT screen again to reconnect to BT.

Have someone send a test message.

[ludsey]

Follow this:

1) Delete your phone from the car. Delete Sync from your phone. Wait a minute to make sure everything clears.

 

2) Turn the phone off and on again. You don't need to reboot the phone but make sure it is physically off and then on (not just lock and unlock). Turn the car off and then on again.

 

3) Pair your phone fresh w/MFT. Let it do its thing (phonebook loading, voicemail #, 911 assist, etc.).

 

4) On your phone, turn BT off. Turn it on again.

 

5) Hit "connect" on the MFT screen to reconnect BT.

 

6) Go into the settings screen for Sync. You should now see "Show Notifications".

 

7) Set Notifications to "On".

 

8) Back up a screen on the phone and turn BT off again. Turn it back on.

 

9) Hit "connect" on the MFT screen again to reconnect to BT.

Have someone send a test message.

 

I've had to do that twice already. But now I'm having bigger issues. My rearview camera is not working all the time, the screen is entirely black until 2-3 minutes after driving, audio is super weird (jumps from different sources and tracks). I'm so frustrated I end up having to go through all the steps every other day because my texts stop being read or phone can't connect.

[PrinzII]

Is there a way to incorporate AppLink into the next Sync/MFT upgrade? I am sure a LOT of Edge owners with MFT are clamoring for it.

[drpepper]

Is there a way to incorporate AppLink into the next Sync/MFT upgrade? I am sure a LOT of Edge owners with MFT are clamoring for it.

 

We have been asking for 3 years + since MFT/MLT came out back in 9/2010. Ford is still evasive. What a shame!!!

[vmmatty]

Earlier someone posted a PDF with a direct link to download 3.6. Does anyone know of the direct link to download 3.6.2?

 

I have been using 2.4 of MFT since 2011 because I hated the interface changes that the performance upgrade introduced. The Ford website wouldn't let me download 3.6.2 and Ford's Twitter support told me that I needed to upgrade to 3.0.2 first and then the 3.6.2 download would become available. A Ford support rep on the phone said this was wrong, but I foolishly believed the person on Twitter and installed 3.0.2. Now I'm stuck with 3.0.2 because I still can't download 3.6.2 - the Ford site thinks my Sync version is up to date.

 

Ford said they'd mail me a USB with 3.6.2 but I don't want to wait 10-14 days. I'd rather go as quickly as possible to 3.6.2.

 

I'm downloading the 3.6 upgrade from this URL: http://www.syncmyride.com/syncmedia/swparts/Gen2v361build13171serviceNARev1.exe

 

I suppose I can install this version and then bump up to 3.6.2 when I get the USB. I'm mostly frustrated at Ford for their crap support and for telling me the wrong information.

 

If anyone has the download link to get 3.6.2 directly I'd appreciate it. Thanks..

[omar302]

Earlier someone posted a PDF with a direct link to download 3.6. Does anyone know of the direct link to download 3.6.2?

 

I have been using 2.4 of MFT since 2011 because I hated the interface changes that the performance upgrade introduced. The Ford website wouldn't let me download 3.6.2 and Ford's Twitter support told me that I needed to upgrade to 3.0.2 first and then the 3.6.2 download would become available. A Ford support rep on the phone said this was wrong, but I foolishly believed the person on Twitter and installed 3.0.2. Now I'm stuck with 3.0.2 because I still can't download 3.6.2 - the Ford site thinks my Sync version is up to date.

 

Ford said they'd mail me a USB with 3.6.2 but I don't want to wait 10-14 days. I'd rather go as quickly as possible to 3.6.2.

 

I'm downloading the 3.6 upgrade from this URL: http://www.syncmyride.com/syncmedia/swparts/Gen2v361build13171serviceNARev1.exe

 

I suppose I can install this version and then bump up to 3.6.2 when I get the USB. I'm mostly frustrated at Ford for their crap support and for telling me the wrong information.

 

If anyone has the download link to get 3.6.2 directly I'd appreciate it. Thanks..

 

The link you have is the latest (3.6.2), for some reason the number on the file's name has v361 which makes you believe its 3.6.1, but it is actually 3.6.2. So it should work.

 

On the other hand, since your still on 3.0.2, I would recommend first installing 3.5.1 because it was a complete flash. The update file was huge (~1.2 GB) unlike other updates that were only ~550 MB. Then update to 3.6.2.

 

I have attached both TSBs for v3.5.1 & v3.6.2.

 

Note: For my brother's 2012 Explorer, it has 3.0.2 which was not confirmed at Syncmyride, hence Syncmyride was indicating the current version as 2.11 & it still made us update directly to 3.6.2 which worked fine without problems.

 

Note 2: If you have navigation, you probably will need an updated SD Card for it to work.

TSB 12-11-01 (MFT v3.5.1).pdf

TSB13-08-02 (MFT v3.6.2).pdf

Edited October 17, 2013 by omar302

[vmmatty]

Hey Omar,

 

Thanks for the great reply. I decided to go ahead and try the update and as you correctly stated it did bring my car to 3.6.2. I'm not sure if it matters that I went right from 3.0.2 to 3.6.2 instead of going to 3.5.1 first. The upgrade worked so that's all that matters I guess.

 

Frustrating that even after all of these revisions it still has some of the same problems as before. On the home screen the presets for my Sirius stations end up mostly greyed out just like they did on the first version of MFT when I got the car in 2010.

 

The biggest annoyance for me is that the Sirius traffic (green/yellow/red colors next to the road) are now so tiny they are almost useless. If there is little traffic you can barely see the green. I knew people complained about this in the 3.0 upgrade and was hoping Ford fixed it. Sad to see they did not.

 

Thanks again for the help. Very much appreciate it!

[Airsick]

Does anyone have the Ford 800 number to order the USB? I got the letter but for the life of my can't remember what I did with it.

 

Thanks!

[drpepper]

http://www.ford.com/help/contact/ Ford and Mercury United States

1-800-392-3673

[Airsick]

Thanks!

[Gil]

Purchased 2013 Edge in Sept 2012 and have been notified of two updates. Live in rural area with very slow internet. Go to download update and computer tells me 8+ hours to download. Had dealer download 1st one no problem. Second update dealer tried twice and did not get download correct as would not update. Downloaded update while visiting son (he lives out of state) who has fast internet and finally able to update. Question...can I request Ford send me updates on pin drive for all future updates? Its a big hassle to get updates now. Also, why doesn't Sync have an automatic time updater for the clock? Seems it would be a very good feature for correct time changes as travel in different time zones as well as change from DST to standard and back again.

[akirby]

Yes, I think Ford will send you a flash drive if you call them. Changing with DST is way too complicated. There are cities and states that don't participate at all. It could be done but it's too much trouble when all you have to do is hit two buttons twice a year.

 

Purchased 2013 Edge in Sept 2012 and have been notified of two updates. Live in rural area with very slow internet. Go to download update and computer tells me 8+ hours to download. Had dealer download 1st one no problem. Second update dealer tried twice and did not get download correct as would not update. Downloaded update while visiting son (he lives out of state) who has fast internet and finally able to update. Question...can I request Ford send me updates on pin drive for all future updates? Its a big hassle to get updates now. Also, why doesn't Sync have an automatic time updater for the clock? Seems it would be a very good feature for correct time changes as travel in different time zones as well as change from DST to standard and back again.

[drpepper]

Option of download when slow internet ....Let it download overnight....keep in mind the time is estimates & does change WILDLY during process...

 

"Changing with DST is way too complicated." One persons Opinion. Another-Not big enough of an issue & Ford chooses not to address. Lets see my cell phone, my pc, my bedroom clock radio, my programmable thermostat, my cable boxes, etc. etc. all auto changed with out issue for the DST.

 

Other Ford -doesn't care to address- items to name a few: The USB counter to nowhere, the street name not showing in top right corner when leave the map section of navigation but does with all other changes, the Direct input of GPS LAT/Long that was removed, the send your contact address to navigation but bombs, the disparity of Sync services renewal fees of $60 for Ford & displayed on Ford web site but $199 for Lincoln & conveniently not displayed- must call to hear the horror, the send to sync feature that used to work with Google maps but now only deal with MapQuest but wait NOT if use on IE10 & not Firefox,

Edited November 14, 2013 by drpepper

[akirby]

 

"Changing with DST is way too complicated." One persons Opinion.

 

It's a fact, not an opinion. You can have 2 people who live a few hundred yards apart - one observes DST and one doesn't. How does MFT know whether you're supposed to observe DST or not? And how would they keep up with the changes to the dates that the change occurs and which cities/states observe it and which don't? How do you account for a person who lives near the Arizona border and commutes into Arizona every day. At home they observe DST but at work they don't.

 

Anything is possible but to do it accurately and correctly would require a lot of programming. And how do you ensure that the software is always up to date to account for changes? It's very complicated to do it right and the workaround is to simply push a couple of buttons to change the hour up or back twice a year. Hardly worth it. And I have 27 years of programming and IT architecture experience.

 

That's not the same as the other issues you mentioned where there are bugs that haven't been fixed yet or features that weren't delivered.

[drpepper]

I just knew if I posted -panties would be in a bunch- by u know who.... Dial it back- Oh wait - withdrawn or you'll go off on that...

 

the point by many over & over of what the OWNERS WANT TO SEE- A SOLUTION: BRING BACK the simple DST button with 2 options EXPLAINED as YOU MUST SELECT-either on or off & system changes. Now we have the -lets not even go there- approach by Ford... if it isn't there then we do not need to support, explain, & deal with the questions- does "on" mean it this ...or I thought it meant that...so Ford just bailed & removed feature...

 

and the other Issues I brought to light... AGAIN the non HELPFULL approach of not fixed "yet".. ITS BEEN 3 + years post Launch of MFT/MLT...how long will you sing that tune?

.

PS I guess I can't take my cell phone across state lines with a DST issue cause AT&T, Verizon, Etc haven't figured out how to send the new time over their network...oh wait I believe they have,,,

Edited November 15, 2013 by drpepper

[akirby]

As usual you oversimplify and overdramatize everything. You're going bananas because you have to press a few buttons twice a year instead of one button.

 

And there is a huge huge difference between a cell phone and MFT. Cell phones are in constant contact with a local tower and the tower knows where it's at and knows the current local time. And the software can be changed at any time.

 

These aren't excuses - they're just realistic explanations about decisions that Ford makes with their software. The only part I objected to was your assertation that it was easy to automatically do DST. Your other gripes are legitimate even if they're overly dramatized.

[Geoff Pe]

Who uses a car clock anyways when you have your cell phone, pc, bedroom clock radio, programmable thermostat, cable boxes anyways? I've seen $1,000 rolexes that don't adjust to DST and their only job is to keep time... I'll give Ford a pass for not wasting time to implement that, they have enough stuff or work on to just get MFT functional! Please don't spend programming man hours on this...

[WWWPerfA_ZN0W]

My Edge (non-MFT): changing time is easy. Making sure the clock stays in time, not so easy

[drpepper]

Maybe my bad for overlapping 2 ideas... 1.) the simple display ..If a DST button is set to "on" system auto advances 1 hr ( no other thought or calculation involved) if it is off -sys does NOT advance. That WAS TAKEN AWAY. Idea appears simple & should have stayed or been implemented correctly - very little programming time.

2.) the DST set to on - then there is a calculation to determined the correct time & syncs with the gps & a data base to get right. Complicated & as you stated not advised.

 

"Your other gripes are legitimate even if they're overly dramatized." Thank you. My point was after 3+ years and what 9+ releases later ...there is no excuse!

[harmonyinsamadhi]

did update now phone will not make calls thru sync.. shows it is connected but when call is made there is no connection... when someone calls in again it looks like there is connection but sync will not work...please help...

have not changed phone... worked perfect before...

[akirby]

Try unpairing the phone, rebooting the phone, doing a Master Reset or disconnecting the negative battery cable, then re-pairing the phone. Also try a different phone if possible.

[edgy1]

Try unpairing the phone, rebooting the phone, doing a Master Reset or disconnecting the negative battery cable, then re-pairing the phone. Also try a different phone if possible.

Really is what it takes to pair a cell phone? Nice job Ford and thanks for putting such great technology into your vehicles. Our dealer here has indicated that 65% of the problems in the service dept are related to the MFT. This does not only apply to the Edge but all of the products with the option. Next door neighbour just bought a 2014 Explorer and has had it back to dealer 7 times to date with MFT problems. The are now thinking of changing the entire unit in the truck to hopefully correct! Really??? It is not like this just came out in 2014! It has been around long enough to have the problems rectified by now. Best solution is to opt out of this feature and save yourself some grief.

[akirby]

Yes, really. Yes it sucks but it's not the end of the world either and it should only be required once.