LEIGH4445 Posted May 1, 2015 Report Share Posted May 1, 2015 Hi Tricia, I am following up with an update on my issues with my Ford Edge Transmission from the previous posts on this thread. I have since had my car towed from the dealership to a transmission specialist. They also diagnosed that my transmission need to be replaced. They determined my clutch packs were not engaging. To me this is related to the previous code P2702 that was thrown on one of my visits to the dealer. I have since had the transmission replaced with a new one with a warranty with a bill of $3581.00. I have sent a total of 4 emails to the previous Ford Customer Service contacts and manager that I delt with on a prevoius case from this issue back in October and have had not even the courtesy of a response. The case number referenced was CAS4985049. I find it appauling that Ford cant even so much as acknowlege my request. I was hoping you might be able to escalate or give me information on who I can work with to see if Ford would offer any assistance in this since the dealer chose not to address the code P2702 which was prior to my 60,000 mile warranty. Quote Link to comment Share on other sites More sharing options...
FordService Posted May 7, 2015 Report Share Posted May 7, 2015 Hi Tricia, I am following up with an update on my issues with my Ford Edge Transmission from the previous posts on this thread. I have since had my car towed from the dealership to a transmission specialist. They also diagnosed that my transmission need to be replaced. They determined my clutch packs were not engaging. To me this is related to the previous code P2702 that was thrown on one of my visits to the dealer. I have since had the transmission replaced with a new one with a warranty with a bill of $3581.00. I have sent a total of 4 emails to the previous Ford Customer Service contacts and manager that I delt with on a prevoius case from this issue back in October and have had not even the courtesy of a response. The case number referenced was CAS4985049. I find it appauling that Ford cant even so much as acknowlege my request. I was hoping you might be able to escalate or give me information on who I can work with to see if Ford would offer any assistance in this since the dealer chose not to address the code P2702 which was prior to my 60,000 mile warranty. Thanks for messaging me this link, Leigh. I see that case is from last fall, and has been closed as the repair at the time was completed. There was a goodwill offer to assist with repair costs. I see a newer case from March as well, submitted by your dealership, but they did not provide the additional information needed by the customer service manager to continue. At this point, I am unable to escalate you, however, if your dealer opens a new case they may be able to look into some additional assistance. In a post from March you mentioned seeking out an attorney, have you retained one on this matter? Meagan Quote Link to comment Share on other sites More sharing options...
LEIGH4445 Posted May 8, 2015 Report Share Posted May 8, 2015 Thanks for messaging me this link, Leigh. I see that case is from last fall, and has been closed as the repair at the time was completed. There was a goodwill offer to assist with repair costs. I see a newer case from March as well, submitted by your dealership, but they did not provide the additional information needed by the customer service manager to continue. At this point, I am unable to escalate you, however, if your dealer opens a new case they may be able to look into some additional assistance. In a post from March you mentioned seeking out an attorney, have you retained one on this matter? Meagan Quote Link to comment Share on other sites More sharing options...
LEIGH4445 Posted May 8, 2015 Report Share Posted May 8, 2015 Thanks for messaging me this link, Leigh. I see that case is from last fall, and has been closed as the repair at the time was completed. There was a goodwill offer to assist with repair costs. I see a newer case from March as well, submitted by your dealership, but they did not provide the additional information needed by the customer service manager to continue. At this point, I am unable to escalate you, however, if your dealer opens a new case they may be able to look into some additional assistance. In a post from March you mentioned seeking out an attorney, have you retained one on this matter? Meagan Hi Meagan, Thanks for the reply. The case from October was for a selenoid they claimed was my transmission issue. The case from March (only 5 months later) was where my transmission locked up completely and had to be completely replaced due to clutch packs not engaging. I dicontinued dealing with the dealership because I was getting no help and quoted way over what a transmission should cost to replace. I took it to a transmission. Specialist to get a second opinion and had them replace.i have my service records from the previous visits to the dealership and my repair bill. I would like to try and send that info to ford to see if they can offer assistance. I did reach out to an attorney and was advised to see an opinion from a specialist which I did and was also advised to reach out to ford directly. That is what I was hoping u could help with. I'm at my wits end and don't know who else to contact. I am getting no res o nse from the previous ford customer service managers I dealt with previously which I find appalling that no one will even reply to me or offer even acknowledge my situation. Should I try to contact and have a new case opened myself or is that possible. I refuse to go back to the dealership. I am through trying to see al with them myself Quote Link to comment Share on other sites More sharing options...
FordService Posted May 8, 2015 Report Share Posted May 8, 2015 Hi Meagan, Thanks for the reply. The case from October was for a selenoid they claimed was my transmission issue. The case from March (only 5 months later) was where my transmission locked up completely and had to be completely replaced due to clutch packs not engaging. I dicontinued dealing with the dealership because I was getting no help and quoted way over what a transmission should cost to replace. I took it to a transmission. Specialist to get a second opinion and had them replace.i have my service records from the previous visits to the dealership and my repair bill. I would like to try and send that info to ford to see if they can offer assistance. I did reach out to an attorney and was advised to see an opinion from a specialist which I did and was also advised to reach out to ford directly. That is what I was hoping u could help with. I'm at my wits end and don't know who else to contact. I am getting no res o nse from the previous ford customer service managers I dealt with previously which I find appalling that no one will even reply to me or offer even acknowledge my situation. Should I try to contact and have a new case opened myself or is that possible. I refuse to go back to the dealership. I am through trying to see al with them myself Thank you for the additional information. CSM's work directly with dealers, so in order for any assistance from them you'd need to be working with a dealership towards a resolution/repair. At this juncture, I'm unable to assist further, but you can call our Customer Relationship Center (the number is in my signature), but the best course of action would be your dealer opening a case on your behalf. Since you were unsatisfied with your original dealership, have you considered a second opinion at another? Meagan Quote Link to comment Share on other sites More sharing options...
LEIGH4445 Posted May 8, 2015 Report Share Posted May 8, 2015 Thank you for the additional information. CSM's work directly with dealers, so in order for any assistance from them you'd need to be working with a dealership towards a resolution/repair. At this juncture, I'm unable to assist further, but you can call our Customer Relationship Center (the number is in my signature), but the best course of action would be your dealer opening a case on your behalf. Since you were unsatisfied with your original dealership, have you considered a second opinion at another? Meagan Hi Maegan, I did get a second opinion from a transmission specialist not another dealer. The car has since been fixed by replacing the transmission. which is the same diagnosis the dealership recommended. I went with the transmission specialist for the repair because I felt more comfortable with their customer service, and knowledge and explanation, also the price for was about $1500.00 cheaper than the dealership. So are you basically saying since I went with someone other than the dealership I cant get any assistance from Ford at this point? Quote Link to comment Share on other sites More sharing options...
LEIGH4445 Posted May 18, 2015 Report Share Posted May 18, 2015 Ok, so the infamous PTU seal leak occurred was repaired in 11/2012 as well? So this happened with the new PTU. But no direct connection that I know of with transmission failure. It IS possible that the leak could have been due to excessive pressure inside the transmission (not PTU) and caused seal failure, but that is pure speculation on my part. The major thing to me is still the P2072 code noted on 11/2012 visit, and nothing done to address it. Hi WWWPerfA_ZNOW, You helped me previously with several comments on my transmission failure issues. I have since had the transmission replaced (see updates to this tread) however I have had it back for a little over a week and noticed the same burning smell that I had reported when they replaced some PTU seals. History: 10/2009- reported smell- PTU leaking at right front shaft seal. Replaced PTU shaft seal and Axel shaft seal 12/2009- reported smell-oil leak found in transfer case. replaced transfer case 11/23/12- reported smell- replaced the PTU intermediat shaft seal and topped off transmission fluid My question is, are these PTU seals that continue to leak have any connection to my new transmission. I'm wondering who I should contact regarding a fix, the transmission place that replaced my transmission or go back to dealership who has replaced the previous seals in the past. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted May 18, 2015 Report Share Posted May 18, 2015 Sorry to hear about your continuing issues with the Edge! I'd take it back to the trans specialist to see if they can spot the leak causing the issue. Sadly, it is possible that the PTU is overheating and overflowing through the vent. I'd recommend at least a flush & fill of the PTU to see if this corrects the problem. There should be no shavings in the old fluid in the PTU. If the flakes are noticeably present, the PTU may be getting ready to go. Hopefully the trans specialist does not have a closed-door policy on PTU fluid servicing. You can try your luck with a BG driveline service, lookup a center that does that. http://www.bgfindashop.com/locator/results_list.php?zip=24011&zipsearch=Go&showsurrounding=1&radius=25 Quote Link to comment Share on other sites More sharing options...
Bethm321 Posted June 23, 2015 Report Share Posted June 23, 2015 I am having this issue with my 2012 Edge after three years and 71,000 miles. Took it into the dealer this morning, and they say nothing is wrong with the car. I have the extended warranty, so I want them to just replace the whole dang thing. I opened up a case with Ford. We'll see what happens. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted June 23, 2015 Report Share Posted June 23, 2015 Good luck! If push comes to shove, you can insist on the dealer having a Ford Engineer look into the matter. Quote Link to comment Share on other sites More sharing options...
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