drpepper Posted July 11, 2015 Report Share Posted July 11, 2015 Dealer her car for two days probably still not resolved Quote Link to comment Share on other sites More sharing options...
drpepper Posted July 11, 2015 Report Share Posted July 11, 2015 Rebecca, can you please provide the correct instructions to correct the ambient light problem. My dealer had the car two days and still can't figure it out Quote Link to comment Share on other sites More sharing options...
omar302 Posted July 11, 2015 Report Share Posted July 11, 2015 Drpepper, if your dealer couldn't fix it with the TSB provided above, I believe you'd need to look for a different dealer! Quote Link to comment Share on other sites More sharing options...
drpepper Posted July 11, 2015 Report Share Posted July 11, 2015 When I went to pick up vehicle- after 2 days with a loaner- dealer stated done & tested- I got in car & amber light on the "I" was lit & had a "failed install" The ambient light was not resolved and feel like ANY person- even the guy that drives the car up to you from back- should of spotted the YELLOW WARNING LIGHT Also , the rear camera that lost the green yellow red guide colors & the hash marks that I took it in for was still broken - setting is on but display is not. I called Ford & asked for a regional manger to get involved. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted July 13, 2015 Report Share Posted July 13, 2015 When I went to pick up vehicle- after 2 days with a loaner- dealer stated done & tested- I got in car & amber light on the "I" was lit & had a "failed install" The ambient light was not resolved and feel like ANY person- even the guy that drives the car up to you from back- should of spotted the YELLOW WARNING LIGHT Also , the rear camera that lost the green yellow red guide colors & the hash marks that I took it in for was still broken - setting is on but display is not. I called Ford & asked for a regional manger to get involved. Hi drpepper, Do you have a case created for this concern? If not, PM your full name, VIN, best contact number, email address, mileage, and the dealer's information. I will get this escalated to the customer service manager for your region. Shaay Quote Link to comment Share on other sites More sharing options...
drpepper Posted July 13, 2015 Report Share Posted July 13, 2015 Shaay...thanks sent PM. yes, I did call Ford Corp on Sat. I currently have vehicle since dealership did not know how to apply or even test the installation of a TSB for ambient light nor the backup camera settings. I am waiting on when to bring back in to resolve - but that depends on FORD CORP giving help to dealer. I informed them I had the direct reboot app. if needed to force the "reboot- aka system maintenance" & see if any procedure works and holds the ambient presets. I suggested the delayed reboot app. I asked why they couldn't do a reboot when hooked up to their computer or machines. they said they do not have what we have. I also was concerned on loosing my 50 nav stored items if they just did a master reset- purged my stored data- & still end up where we are today. If a MASTER reset is a MUST- then I hate that but so be it but am more annoyed if purged for no reason. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted July 14, 2015 Report Share Posted July 14, 2015 Shaay...thanks sent PM. yes, I did call Ford Corp on Sat. I currently have vehicle since dealership did not know how to apply or even test the installation of a TSB for ambient light nor the backup camera settings. I am waiting on when to bring back in to resolve - but that depends on FORD CORP giving help to dealer. I informed them I had the direct reboot app. if needed to force the "reboot- aka system maintenance" & see if any procedure works and holds the ambient presets. I suggested the delayed reboot app. I asked why they couldn't do a reboot when hooked up to their computer or machines. they said they do not have what we have. I also was concerned on loosing my 50 nav stored items if they just did a master reset- purged my stored data- & still end up where we are today. If a MASTER reset is a MUST- then I hate that but so be it but am more annoyed if purged for no reason. drpepper, I responded to your PM. Check it out. Shaay Quote Link to comment Share on other sites More sharing options...
drpepper Posted July 14, 2015 Report Share Posted July 14, 2015 Frustration when Ford regional rep calls my cell several times but I do not know this because caller ID is blocked & says "unknown" & She NEVER leaves a message. and was off on Monday- normal day of business for all of us. GREAT!! When finally did speak- only advice was for dealership mechanic to call ford hotline for advice- BUT ONLY when car is at dealer & in the bay. They can not provide any feedback NOW on what was already done or not done last Thurs & Frid to dealership nor provide any suggestions as to direction or a course of action. Really? OK the logical thought was for me to drive my car till dealership had a game plan on how to resolve but Ford wants other way around. OK I'll do that. Leap of faith Quote Link to comment Share on other sites More sharing options...
drpepper Posted July 16, 2015 Report Share Posted July 16, 2015 (edited) Update: Dealer has another 2 days- so far NO! the "after 20hours" MFT/MLT performs system maintenance ( aka reboot) in background & looses the settings for ambient lighting, phone ringer, text message ringer, Sirius alerts: Ford hotline said install TSB- 1st attempt was a failed installation. 2nd attempt took but did not resolve issue Ford Hotline said full reprogram of APIM--- That also did not resolve issue Ford hotline now says order & replace APIM & see if that helps. Side note- the back up camera loosing the color lines & hash marks- replaced camera but FOGOT to reprogram. on 2nd attempt reprogramed & was report that resolved issue ( I haven't seen yet) but will assume so. Edited July 16, 2015 by drpepper Quote Link to comment Share on other sites More sharing options...
drpepper Posted July 17, 2015 Report Share Posted July 17, 2015 Update: new APIM was installed & STILL HAS ISSUE. Calling the hotline AGAIN!!!!!!!!!!!!!!!!!!!!!!! WOW!!!! Now dealer is frustrated even more that the reboot app is not working & assisting them to test . Quote Link to comment Share on other sites More sharing options...
drpepper Posted August 3, 2015 Report Share Posted August 3, 2015 Update: Dealer had for 2 weeks - they called Ford hotline many times- could NOT resolve issue of settings being blown away after the 20 hours - forced system maintenance (aka reboot) still loose the ambient lighting, phone ringer, text message ringer, sirius alerts... HELP!! they reprogramed the APIM, replaced the APIM, .... still on v3.6. is 3.7 just not an option for my 2011 MKX with MLT? Would that help? Quote Link to comment Share on other sites More sharing options...
scottk Posted August 6, 2015 Report Share Posted August 6, 2015 I have a 2013 Edge Limited, which has now been to the dealer twice, and going again for the 3rd time next week to resolve my ambient lighting issue. For my issue, my ambient lighting is two toned, if it is set to green, the feet and cup holders are green but the door panels are red. Also, when it isn't mixing colors it resets itself to the factory light blue...but only on the feet, all the other lights show purple. They told me after my latest visit that the APin is bad and won't accept an update. I guess this is why Ford extended the warranty on it from 3 to 5 years. Hopefully the 3rd time is the charm and the issue gets resolved, if not....someone will need to peel me off the ceiling. It's super annoying, but when a car is now more computer than anything else should have seen it coming. Quote Link to comment Share on other sites More sharing options...
drpepper Posted August 7, 2015 Report Share Posted August 7, 2015 the sad part is the lack of training Ford provides to dealerships to make it a "do it once" & problem resolved. Then the lack of clear direction from Ford corp . "Hotline" to resolve... reprogram- oh no dice, replace- oh no dice, ok wait & we will get back to you? Really on 5 + year old Tech- they don't have this done pat? Quote Link to comment Share on other sites More sharing options...
drpepper Posted August 13, 2015 Report Share Posted August 13, 2015 (edited) Both Dealer Service manager & I are back from vacation after car returned to me NOT FIXED few weeks ago. . Dealer wants to escalate to a Ford "Field Service engineer" but that person would not even talk until we confirmed that after APIM replacement that issue happened own & not "forced" by pulling battery, sync fuse, or reboot app.-- Pretty STUPID since the system is designed to do the reboot- or I mean- system maintenance after ~20 hours of use. Left with "OK we must play your stupid game-" I drove it for past 2 weeks with many beach runs. Guess what- Last night the system must have rebooted after dinner before I drove home. ( I checked my timer on the instrument gage panel & yep I went past 20hours) I filmed the result & emailed it away - Sure enough the problem did not MAGICALLY go away!! Yea pay $50K+ & must prove it did not magically fix on own..( even though we proved a forced reboot) We got same result- as an indirect system forced. Does anyone else see the change of ambient lighting, phone ringer, text ringer resetting to s system default after 20+ hours of driving? Edited August 13, 2015 by drpepper Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 13, 2015 Report Share Posted August 13, 2015 So a little Peter Pan dust was really what was needed? Wow, Ford tech is even further advanced than we thought! Quote Link to comment Share on other sites More sharing options...
scottk Posted August 14, 2015 Report Share Posted August 14, 2015 I have just about had it with this issue, dropped my car off for the 3rd time yesterday, told me it was ready this afternoon showed up and was told..."they are still working on it, and will need at least another hour" After I peeled myself off the ceiling, they called me a few hours later and said it was finally done. New APIM installed, all issues are gone. I couldn't get there before they closed and was re-assured it was all tested and working I said just leave the keys in it and I'll grab it later. Well, needless to say on my way home the lights went on and it was like Christmas in my car once again. You would think that after writing exactly what happens and when on the envelope.....AND explaining it to the service advisor the previous two times it was there they would have I don't know...used their eyes and saw it was not fixed. So now I have to call once again, and bring it back for the FOURTH time. Quote Link to comment Share on other sites More sharing options...
drpepper Posted August 14, 2015 Report Share Posted August 14, 2015 did NOT go away - still have issue---- Pass that Peter Pan Dust! Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 14, 2015 Report Share Posted August 14, 2015 Argh!!!! Quote Link to comment Share on other sites More sharing options...
drpepper Posted September 1, 2015 Report Share Posted September 1, 2015 OK after 2 + Months... The dealer had a field service engineer out... The big final assessment on the ambient lighting changing back to white but in menu screen still shows blue & then spins in front of you to the white? Not our car Must be the phone..... Really my iphone 4s, iphone 6, iphone 6+, Samsung galaxy? - yep phones have issues & cause it!!! Really? MFT versions 1.8, 2.3, 2.4, 2.7, 2.8, 3.0, 3.2, all did NOT have the issue 3.6.2 does... and they WONT update my to 3.7..( only new model cars) . The solution from the BIG regional field service engineer..... do not pair your phone & continue to drive. And FSE said the MFT system doesn't reboot a in background after 20hours any more!!! Really? Since when? I have reset my trip odometer and have since it happen more that 4 times at/around that 20 hour time since watching this closely this summer... Quote Link to comment Share on other sites More sharing options...
akirby Posted September 1, 2015 Report Share Posted September 1, 2015 I think you have a wiring problem or something else that's mimicking an APIM problem. Or they keep using faulty APIMs. Can't believe they're blaming it on the phone. Quote Link to comment Share on other sites More sharing options...
drpepper Posted September 1, 2015 Report Share Posted September 1, 2015 Wiring is what the Field service engineer checked & blessed. Dealer reprogramed APIM Dealer replaced APIM Dealer reprogramed -again- per ford trouble shooting line- told in a reprogramed different way FSE- spent past 2 days- checking to ensure connections & wires etc. as the service manager relayed to me 30 min ago So Is the 20 hours reboot in background still "by design" on 3.6.2 or was it really removed. And what I see is it a non-ford issue- AKA- users phones that cause the reboot- at the REGULAR 20 ish hour interval? or know one notices cause they do not see the outward sign that I do of the change in settings to ambient light & phone ringers & text reingers? FSE stated to dealer that the MFT system - if unplug battery- is DESIGNED to loose those settings- ambient light & ringers but not all the other settings- really? Quote Link to comment Share on other sites More sharing options...
omar302 Posted September 2, 2015 Report Share Posted September 2, 2015 drpepper, I have 3.7 installed on my 2011 MKX (don't ask how or why! seems our dealer mistakenly installed it on some pre-2014 models), I don't have the ambient light reset issue, BUT the phone & messages ringers and display brightness settings do reset from time to time. never calculated the time interval though. The thing is that most (99%?) of owners don't change the default settings for the ringers & display & hence will never face the issue. I am trying with a friend to report if his '13 Explorer Limited does the same & will report back with an update. Quote Link to comment Share on other sites More sharing options...
drpepper Posted September 2, 2015 Report Share Posted September 2, 2015 omar302 Thanks..... I guess that is the $1M question.... are other people on V3.6.02 having issue? Or do most not notice the change in ambient color or do not Notice change in ringers from e.g.. text to speech back to the phone connect ringer ? I just find it totally unacceptable that they brought in a specialist- gave my loaner for 2 days & then said we don't know so it must be your phone-which phone is that? - doesn't matter - just must be phone- What in particular on a phone would cause issue- Doesn't matter - must be phone - drive with it not paired!!! HELP who at Ford that reads these forums can give a straight answer? Is it we- ford- don't want to admit it but- yes v 3.6.02 deliberately purges your settings & restores defaults & there is nothing to troubleshoot ? Or is there SOME reason- but they just have mot found it? Quote Link to comment Share on other sites More sharing options...
akirby Posted September 2, 2015 Report Share Posted September 2, 2015 I don't remember - have you asked for help from Ford Service here on this one? They often have better contacts than the dealers or regional folks. Quote Link to comment Share on other sites More sharing options...
sixponies Posted September 2, 2015 Report Share Posted September 2, 2015 I'm running V3.6.02 on both my 2011 Edge and 2011 Explorer. I have the ambient lighting set to red on both vehicles, but both of them will randomly revert to the factory ice blue setting from time to time. It's obviously some sort of software glitch. So until Ford decides to release an update that fixes it, I'll just keep setting it back to red every time it happens. Quote Link to comment Share on other sites More sharing options...
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