Bruinfanjb Posted March 29, 2012 Report Share Posted March 29, 2012 I installed the latest update for My Ford Touch for my wife. Now, her phone says it is connected, but is not receiving or able to make calls through the system. When a call comes in, it rings on the phone and she has to answer it on the phone. Same for outgoing calls, no audio at all through the system. As I said, it shows that the phone is connected. I even tried deleting the phone and pairing it again. Same problem. Any ideas? Quote Link to comment Share on other sites More sharing options...
NatG Posted March 29, 2012 Report Share Posted March 29, 2012 Did you delete the pairing on the phone, too? I'd double check the Phone settings. When I updated to the latest software, my iPhone had kept all the old pairing info from the SYNC V2.11. Had to delete that first. If that all checks out, unpair both devices and do the Master Reset. Quote Link to comment Share on other sites More sharing options...
Bruinfanjb Posted March 29, 2012 Author Report Share Posted March 29, 2012 Did you delete the pairing on the phone, too? I'd double check the Phone settings. When I updated to the latest software, my iPhone had kept all the old pairing info from the SYNC V2.11. Had to delete that first. If that all checks out, unpair both devices and do the Master Reset. I will try deleting the pairing from the phone as well as the car, but just in case that doesn't work, how do I do a master reset? Quote Link to comment Share on other sites More sharing options...
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