hotheads Posted March 28, 2012 Report Share Posted March 28, 2012 Put my 2011 Egde ltd in shop for update,,,,received letter in mail that the work need to be done in service dept... Turns out they changed the apim and did the update,,,now ,,no navigation at all... In the upper right hand corner where it used to show navigation,,now just shows information...They installed the new nav card,,dealer cant figure it out...says they have 2 more edges that the same thing happened.. anyone else run across this problem? Quote Link to comment Share on other sites More sharing options...
goatee Posted March 28, 2012 Report Share Posted March 28, 2012 I also have an 11 Edge build date Jan.11. Dealer did my update but didn't have to and did not replace the APIM module. When they were done, I had a similar problem with my navigation and my phone as well. I did a master reset with the nav card removed and cleaned out my phone text messages and also re-booted the phone by removing the battery and re-stalling it. The system seemed to go into a long re-set mode but finally straightened itself out. Please make sure the nav card sets itself firmly when you reinstall it. It sounds like your issues may be more involved. Good luck. Quote Link to comment Share on other sites More sharing options...
jRE Posted March 28, 2012 Report Share Posted March 28, 2012 Maybe they mistakenly replaced it with a non-nav equiped apim? Quote Link to comment Share on other sites More sharing options...
Dingo Posted March 28, 2012 Report Share Posted March 28, 2012 The APIMs are all the same. The Ford dealer can turn Nav on or off on each. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted March 28, 2012 Report Share Posted March 28, 2012 I also have an 11 Edge build date Jan.11. Dealer did my update but didn't have to and did not replace the APIM module. When they were done, I had a similar problem with my navigation and my phone as well. I did a master reset with the nav card removed and cleaned out my phone text messages and also re-booted the phone by removing the battery and re-stalling it. The system seemed to go into a long re-set mode but finally straightened itself out. Please make sure the nav card sets itself firmly when you reinstall it. It sounds like your issues may be more involved. Good luck. Ours either but now less than a week later it just mega crashed. Hoping some shut down time to think about what it's done will fix it I wish ya luck that yours doesn't follow ours but I wonder why Ford wouldn't just replace all the apims if they know there's a chance they'll flake out as early 11 models. Quote Link to comment Share on other sites More sharing options...
wlepse Posted March 28, 2012 Report Share Posted March 28, 2012 I wonder if they found a hardware conflict in the old APIM's that they knew would be incompatible with the new software/drivers or just more likely to cause an issue. That would explain why some had much better luck than others on the same software and why people like myself haad few problems with 2.8 but found 2.11 to be much worse. Quote Link to comment Share on other sites More sharing options...
mgully78 Posted April 6, 2012 Report Share Posted April 6, 2012 I just brought my Edge to the dealership to get the update done. My problem is exactly the same as the first poster. When I picked it up, no more nav. If you tap on it, it just goes to sync services. The people at the dealership said they have never seen this happen. They were going to contact Ford and hopefully call me back on Monday. Anyone that had this problem get it resolved? Thanks. Quote Link to comment Share on other sites More sharing options...
hotheads Posted April 6, 2012 Author Report Share Posted April 6, 2012 I just brought my Edge to the dealership to get the update done. My problem is exactly the same as the first poster. When I picked it up, no more nav. If you tap on it, it just goes to sync services. The people at the dealership said they have never seen this happen. They were going to contact Ford and hopefully call me back on Monday. Anyone that had this problem get it resolved? Thanks. Quote Link to comment Share on other sites More sharing options...
hotheads Posted April 6, 2012 Author Report Share Posted April 6, 2012 For what it's worth... They fixed mine within an hour today... Had just dropped it off . Have to believe it was something really simple for them to do it that fast. Service ticket says navigation system inop, performed oasis,,no tsb,,ssm found,,performed manual installation of navigation, performed sync update,,retest,,ok. Everything seems to work fine now. Tech was gone when I picked it up so didn't get to ask him what the deal was. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.