whiteedge Posted March 21, 2012 Report Share Posted March 21, 2012 I'm reading all of the great replies and posts about owners who have received their updates (MFT and Nav.). I'm still sitting by the mail box waitng for that "Big Blue Envelope" and NOTHING... I'm wondering if there's a contact at Ford I can check with to be sure I'm on the list for sure or if they can tell me to continute to wait. It's getting kind of frustrating waiting and looking at an empty mailbox. I know I could go to the dealer but I'd rather do the MFT update and nav update myself. How long should I wait and what is the next step??? Quote Link to comment Share on other sites More sharing options...
specialk4523 Posted March 21, 2012 Report Share Posted March 21, 2012 I'm reading all of the great replies and posts about owners who have received their updates (MFT and Nav.). I'm still sitting by the mail box waitng for that "Big Blue Envelope" and NOTHING... I'm wondering if there's a contact at Ford I can check with to be sure I'm on the list for sure or if they can tell me to continute to wait. It's getting kind of frustrating waiting and looking at an empty mailbox. I know I could go to the dealer but I'd rather do the MFT update and nav update myself. How long should I wait and what is the next step??? Call up ford cause i was also waiting and never received anything and i called up ford they took my info and i received everything this week Quote Link to comment Share on other sites More sharing options...
fastman Posted March 21, 2012 Report Share Posted March 21, 2012 (edited) Call up ford cause i was also waiting and never received anything and i called up ford they took my info and i received everything this week 800-392-4040 I called Ford (on 3/19) to inquire about my upgrade package. The system showed the correct mailing address, but didnt show it had been mailed yet. She then asked if I had received the letter telling me the upgrade was coming, which I never received. This seemed to concern her, so she setup a "re-send" of the upgrade package to make sure I get one. She said it could take up to 10days to receive it. I had already upgraded on the 3/9 from the website, but still need the SD card for navigation to work. UPDATE: Package came today (3/21) Edited March 22, 2012 by fastman Quote Link to comment Share on other sites More sharing options...
igcitng Posted March 21, 2012 Report Share Posted March 21, 2012 I have been waiting too. I'm going to call tomorrow. Thanks for the number. Quote Link to comment Share on other sites More sharing options...
richy Posted March 21, 2012 Report Share Posted March 21, 2012 I had been emailed with this number for their in-vehicle technology department: 1-888-658-6799. I called it 2 days ago and she said Canadians were not getting theirs even put into the mail until later this week. I am not expecting mine now for at least 2 weeks. Thankfully I have had very few problems. Quote Link to comment Share on other sites More sharing options...
e350 coupe Posted March 22, 2012 Report Share Posted March 22, 2012 I am waiting on 2 kits. I called on the 12th and was informed that they had my incorrect address, they corrected it and informed they would mail it out in the mail immediately. Then on Sunday the 18th I again called and they assured me it was mail out on the week of the 5th and it takes upwards of two weeks to be completed, I was again informed that if I did not receive it by the 21-22 to call back. This now leave tomorrow for delivery and I am not holding my breath. Quote Link to comment Share on other sites More sharing options...
igcitng Posted March 22, 2012 Report Share Posted March 22, 2012 I got home last nite after my post and it was in the mail box. Yay! Quote Link to comment Share on other sites More sharing options...
spongers Posted March 22, 2012 Report Share Posted March 22, 2012 I got home last nite after my post and it was in the mail box. Yay! Same here! I actually called after reading your post and the lady couldn't even tell me if it had been mailed, but that they had the correct address for me. Then when I get home, a nice blue package with SD card was in my mailbox! Awesome! Quote Link to comment Share on other sites More sharing options...
mrdave Posted March 22, 2012 Report Share Posted March 22, 2012 I haven't received mine yet either. The only thing I got so far is a post card from my dealership saying an update is available. Quote Link to comment Share on other sites More sharing options...
mrdave Posted March 23, 2012 Report Share Posted March 23, 2012 Just got my update in the mail this afternoon and I'll be installing it this evening. Can't wait!! Quote Link to comment Share on other sites More sharing options...
redbirdpat Posted March 24, 2012 Report Share Posted March 24, 2012 Still haven't received mine. I called and the rep I talked with said all of the U.S. packages were mailed out as of yesterday at 5:30 pm. He said he still didn't show mine as mailed in his system. He thought it would probably update in the system in the next couple of business days. He said everybody in the U.S. should receive their package within the next 2 weeks since the last of them were all mailed out yesterday. He said to call back in 2 weeks if I still don't have it and they will mail it to me (I have Nav, and my dealer doesn't have any, so I have to wait). Quote Link to comment Share on other sites More sharing options...
redbirdpat Posted March 24, 2012 Report Share Posted March 24, 2012 Well, the mailman came late today after I had checked my mail. Once I saw him leave, I decided to go check it again. But to increase my odds that he delivered the package, I intentionally left my phone and ipod in the house. If I had taken them with me, then it would have been guaranteed that it was not delivered. And sure enough it was there! So I had to go back in and get my iPhone and iPod. So there's a tip for you. Make sure that you aren't prepared to do the installation before you go check your mail. It drastically increases the odds of the package being delivered. Well worth it. :-) Quote Link to comment Share on other sites More sharing options...
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