blizzard2010

I WON! I attended a NYS Attorney General’s Office New Car Lemon Law Arbitration hearing on Dec 23,2010. Ford sent a lawyer from New Jersey to the hearing. Seemed like a nice guy. His firm gave him the case the day before the hearing. It seems Ford didn't give his firm any work orders or technician's notes. He was able to get someone to fax him some notes from Customer Service, which corroborated my description of events, both in dealing with Sayville Ford and Ford CS. My lawyer wanted to work out a settlement. He said they will sometimes give a full value credit toward another Ford vehicle, rather than proceed to trial or arbitration . Ford would not let their lawyers do so. The hearing lasted about 2 hours. I found out on Jan 7, 2011 that I won. We notified Ford we were accepting the arbitrator’s ruling, which then gave them 30 days to comply, or face fines of $25 a day, up to $500. I finally heard from Ford’s lawyers last Thursday, that Ford CS would be getting in touch with me about my refund. I heard from them the next day, and they said Sayville Ford would have the check by Tuesday, today. I contacted Sayville Ford, confirmed that they had it, and I will be handing the vehicle back tomorrow, and getting my refund check. It is for the full vehicle price, administrative fees (registration, inspection, title etc) and the $250 filing fee I made to NYS for the arbitration. Afterwards, I will also send a form in to NYS to get the sales tax back. It would have been so much easier if Ford had taken care of this back in April, or later when I had the meeting with their regional CS representative. Now they have a vehicle that has been declared a Lemon. This has to be posted on all paperwork pertaining to the vehicle, including sales stickers if they decide to try to resell it. I am being met at the dealership by a salesman from Nissan, who will drive me to pick up my new 2011 Nissan Murano. This has been a long and aggravating experience. No doubt Ford was hoping I would just give up and go away. I imagine many people do. If anyone else is in this situation, remember, don’t give up and don’t be a victim. As long as you keep fighting, you haven’t lost. Myself, I am just glad it is over. Good Luck, everyone.

I WON! I attended a NYS Attorney General’s Office New Car Lemon Law Arbitration hearing on Dec 23,2010. Ford sent a lawyer from New Jersey to the hearing. Seemed like a nice guy. His firm gave him the case the day before the hearing. It seems Ford didn't give his firm any work orders or technician's notes. He was able to get someone to fax him some notes from Customer Service, which corroborated my description of events, both in dealing with Sayville Ford and Ford CS. My lawyer wanted to work out a settlement. He said they will sometimes give a full value credit toward another Ford vehicle, rather than proceed to trial or arbitration . Ford would not let their lawyers do so. The hearing lasted about 2 hours. I found out on Jan 7, 2011 that I won. We notified Ford we were accepting the arbitrator’s ruling, which then gave them 30 days to comply, or face fines of $25 a day, up to $500. I finally heard from Ford’s lawyers last Thursday, that Ford CS would be getting in touch with me about my refund. I heard from them the next day, and they said Sayville Ford would have the check by Tuesday, today. I contacted Sayville Ford, confirmed that they had it, and I will be handing the vehicle back tomorrow, and getting my refund check. It is for the full vehicle price, administrative fees (registration, inspection, title etc) and the $250 filing fee I made to NYS for the arbitration. Afterwards, I will also send a form in to NYS to get the sales tax back. It would have been so much easier if Ford had taken care of this back in April, or later when I had the meeting with their regional CS representative. Now they have a vehicle that has been declared a Lemon. This has to be posted on all paperwork pertaining to the vehicle, including sales stickers if they decide to try to resell it. I am being met at the dealership by a salesman from Nissan, who will drive me to pick up my new 2011 Nissan Murano. This has been a long and aggravating experience. No doubt Ford was hoping I would just give up and go away. I imagine many people do. If anyone else is in this situation, remember, don’t give up and don’t be a victim. As long as you keep fighting, you haven’t lost. Myself, I am just glad it is over. Good Luck, everyone.

The hearing is set for this month. I was originally told that Ford would send a representative. I got a letter from a law firm stating they would be there for Ford. So, I decided to contact a local lemon law attorney, who is familiar with both the arbitrator and the opposing firm. I originally thought I had 32 days without my vehicle, as of Sep 1-2010. It seems they count partial days, not just 24 hour cycles. So I had actually lost it, by their measure, for 38 days in the first 9 months I owned it. It is now 1 year old, and I have 7200 miles. 5 Attempts for the sunroof, before they said they wouldn't work on it anymore (April-2010), and 4 attempts on the Navigation/Multimedia Sync System, before they said they would replace it ONLY if I agreed not to try to have them take the vehicle back (Aug-2010). Well, let's see what happens

The hearing is set for this month. I was originally told that Ford would send a representative. I got a letter from a law firm stating they would be there for Ford. So, I decided to contact a local lemon law attorney, who is familiar with both the arbitrator and the opposing firm. I originally thought I had 32 days without my vehicle, as of Sep 1-2010. It seems they count partial days, not just 24 hour cycles. So I had actually lost it, by their measure, for 38 days in the first 9 months I owned it. It is now 1 year old, and I have 7200 miles. 5 Attempts for the sunroof, before they said they wouldn't work on it anymore, and 4 attempts on the Navigation/Multimedia Sync System, before they said they would replace it ONLY if I agreed not to try to have them take the vehicle back. Well, let's see what happens

The office that schedules arbitration hearings for the NYS Attorney General's Office was sent the case last week. I was told I should be contacted about a date pretty soon. Also, while I am waiting, I might be bringing it in for the driver's seat. It is getting looser and rocks back and forth when I accelerate or brake. . I was in for an oil change, and the mechanic ( non Ford ) said it seems like the carriage is loose. Have to see. The damn roof is rattling away at temps as high as 60 degrees now. Annoying as Hell.

The office that schedules arbitration hearings for the NYS Attorney General's Office was sent the case last week. I was told I should be contacted about a date pretty soon. They advised to cancel the BBB arbitration, to avoid conflicts. Also, with the state, there is no depreciation, and I can file to get the taxes back. Not so with the BBB. I was told that since the AG's Office took the case, I must have a good one. I asked about when Sayville Ford lied about Ford Motors refusing to authorize or pay for more attempts on the roof, violating the warranty ( I have them recorded). I was told that will be part of the hearing. Also, while I am waiting, I might be bringing it in for the driver's seat. It is getting looser and rocks back and forth when I accelerate or brake. . I was in for an oil change, and the mechanic ( non Ford ) said it seems like the carriage is loose. Have to see. The damn roof is rattling away at temps as high as 60 degrees now. Annoying as Hell.

Both the BBB and NYS AG's Office accepted it for arbitration. The BBB said I could only do one at a time, and wanted me to cancel the AG for now. They said I could try the AG if I didn't like the outcome, as their decision is not binding on me, just Ford. BBB would have had a depreciation of about $2400 due to 6000 miles on the vehicle. Also, I would be out the tax I paid ($2300). I called the AG, and they said that a previous arbitration could cloud my case, that with them I could file to get the tax back and that there is no depreciation as I have under 12,000 miles. I called the BBB and advised I will be using the AG only. I have to send them a $250 check, which I will get back if I win. The person at the AG's office didn't have my file, but said since they accepted it, it must be a good case. I described some of what went on, and he again said the same. He did say that Ford might try to contact me first, now that they have it. It would be in Ford's interest to buy back the vehicle now. If it is ruled a lemon, and they take it back, they won't be able to sell it without that disclosure. Have to wait and see, now

Got a letter from Sayville Ford today. They were reminding me that I can still purchase an extended service contract! LOL

Thanks, Jeff. I appreciate the support. Would you believe that Sayville Ford sent me a letter reminding me that I can still purchase an extended service contract?! LOL

Hi Tom, I do hope this finally gets resolved. It's been going on for too long now. I know they were hoping I would give up and just go away. That wasn't going to happen. I'll let you and everyone know the outcome when it happens. Thanks, Bill

The BBB now has the case. Also, the NYS Attornet General's Office Arbitration Unit has accepted the case for arbitration. Have to wait.

The BBB now has the case. Also, the NYS Attornet General's Office Arbitration Unit has accepted the case for arbitration. Have to wait.

Hi, I'm not sure about whether the BBB will be useful or not myself. I did use them for a minor problem once, where a retail store was stonewalling me. As soon as I filed, they rectified the problem, as they didn't want a bad rating. As to whether a company like Ford will care, who knows? I was going back to the same dealership, as they knew what had been tried before, had told me they were working directly with Ford engineers the whole time ( a lie) and were one of the two dealerships closest to me. Also, as I bought it from them, they supplied a loaner car. When I finally went to the other dealer for the GPS, they were less than useful. I won't be going back to either for anymore service. I'll wait for the Lemon Law decision, and if I need something else fixed, I'll have to try elsewhere.

Has anyone here had any dealings with the BBB or NYS Lemon Law Arbitration? I would be interested in your experience and conclusions. Thank you.

Good luck with that. I finally sent off to the BBB and NYS AG's Attny Gen's Office for New Car Lemon Law Arbitration. Waiting to hear back. I sent copies of my post to my senator, rep and state senator. My state senator's aide called me and sent it to the GNYADA ( Greater NY Auto Dealership Association), which is supposed to be a self governing consumer group that dealerships sign into. I just got a message from them to call back. Have to see if this helps any. If not, I'll wait for the other methods. This is so tedious and annoying. You know, I'm retired. I have free time. What the Hell would I do, if I was still working? I would never have had the time to keep losing days going in for service like I have. How do they expect people to get to work, and live their daily lives, as busy as they are? They just say , deal with it. We shouldn't have to.