dmb359

This all happened before I knew anything about it, my wife knows nothing about vehicles, and went to the dealer when she encountered a problem, but was smart enough to call sync support first too. Once I found out, I did look online and at the manual first, and posted here, as forums have some of the most helpful people (I'm on like 15 other car forums). I knew I couldn't go through the menu and change it like people were mentioning. when someone mentioned the fuse, I tried that, and it worked. end of story.

lol, she didn't just show up. She called ahead of time and they said no prob, come by at 3:30. So she got there at 3:30 and they didn't know what she meant about resetting the sync module, and said it would take a few hours, and the tech was leaving at 4. So they sent her away and did nothing and told her to bring it back in the middle of the day some other time. (she has a very busy schedule, as she owns a restaurant) keep in mind she made an appt for this....went out of her way and interrupted her work schedule and showed up....and they basically turned her away It took me 5 minutes to fix once she told me about it and I looked into the issue.

I just pulled the fuse and put it back in and that worked though. thanks! our ford dealer must just be dumb, lol

I can't do the master reset, because I can't access the phone menu, it says No Phone. I think that only clears the memory to restore defaults anyways. The whole system is shut down from the battery dying, which I guess is normal according to Sync customer support. Somehow the Sync Module needs to be reset.

So my wife has a 2009 Ford Edge, and is in love with Sync. She needed to jump the Edge last weekend due to a dead battery, and then the Sync and Satellite radio quit working. Sync customer support said she needs to reset the Sync Module, and made it sound like it was common and no big deal. So she went to the dealer, and they had no idea what she was talking about, were fairly rude, and told her they'd need the vehicle for at least a couple hours, and couldn't do it today. This doesn't seem right at all just for a simple Sync module reset. What is the process for resetting this module? Is it even something I could do on my own? I just want to know the details so when I take it to talk to the dealer, I know whats going on and if they know what they are talking about. Thanks.