2011 Ford Edge coolant leaked into engine oil and destroyed the engine on a well maintained SUV. There were no warning lights, no warnings by Ford about maintenance or preemptive solutions. They have not recalled for the issue despite huge numbers of people experiencing this and being told it is now a 10 thousand dollar replacement engine! We just bought another Edge weeks prior to the issue being diagnosed and are furious that we own another. Thinking of reselling it, although, they swear the problem has been solved by a new engine design. We have owned Fords for 50 years in the family and could not be more disappointed in their refusal to take responsibility for their failure and poor communication that could have avoided the very expensive demise of our SUV. We will never buy another Ford and will let our family, friends, and every online site know our story. You should run, not walk from the Ford dealership. If Ford wants to make this right, RECALL these engines and fix the problem! They clearly know the issue exists as many class action suits have been filed. You may not have known upfront about the issue but you created a clearly faulty engine and water pump seals, take responsibility for your improper design flaw. Help your customers so they stay loyal. Yet, no recall. Shame on you Ford! You may take a financial hit recalling but it is better than going out of business because no one will purchase a vehicle from you based on your terrible customer service. Right the issue, don't destroy the name Ford that used to mean quality and integrity!
