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Jaime MUN

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  1. 2015 Ford Edge here. Same recall notice received! I could not pass emissions and I had no choice but to replace both cats and sensors, in order to pass. Exactly one week after passing emissions, I received a recall notice in the mail. I was wondering if it was only me but now I'm seeing there are many other owners with the same issue. I paid $2,500 to have the issue repaired, because I had not choice as I couldn't renew my plate sticker without first passing emission. I call Ford's customer care department and the customer service rep informs me there is no reimbursement for this repair!!! She goes on to tell me that Ford will usually allow reimbursement in these cases but for some reason not on this particular recall- she tells me she's surprised! So I asked to escalate my call and submit it as a complaint. I'm now waiting to hear back from someone else. I'm ready to bring in the media, especially after learning Ford just got hit with the second most disgust penalty last week, for their terrible recall practices. If you guys are going to the same, start calling and getting you cases heard. We spend way too much money on these vehicles and Ford basically doesn't give a damn!
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