I have the same problem with my 2013 MKX. I ordered a used panel from eBay and still have the same problem. I find it hard to believe that two panels would have the same issue, so I'm back to square 1 trying to figure out what is causing this annoying problem. Any suggestions would be appreciated. It's apparent that it's not a coincidence that the only button failing is the - temp button on the passenger side temperature control. Why would this button fail and no others? I'm hoping someone on this or some other forum has done enough research to find a solution.
Thanks!
