My 2019 Edge was experiencing the shudder at low speeds. My mechanic notified me of the service bulletin regarding reprogramming the trans to help the problem. I took the Edge to the Ford Dealership who said it was the torque converter and not the programming. They said that replacing the torque converter would cost $2500 to $5000 and to replace the trans would cost $7000 to $9000. They also said that the torque converter was on backorder and they didn't know when it would be available. The service advisor apologized and asked me to give her a good review when the survey was sent to me. I went to a private transmission service company who confirmed the torque converter was the culprit. They also said that the torque converter was on backorder but were able to get it in 2 weeks. Total cost so far to fix the torque converter will be $3500. My Edge is only 5 yrs old. Will Ford help to cover some of these costs?
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