Eric in California

I purchased my 2013 Edge “used”, from a Ford dealer. There were a few undisclosed problems right from the start, such as a driver side seat and/or motor that had been replaced (that to this day does not raise or lower each left and right side at the same time) and believe it or not a chip in the front window they had hidden under a “For Sale” price sticker! Both things went unnoticed until several days after having driven off the lot. When these issues were brought up to the Service Dept., I was quoted how much they would charge me to fix it (not replace at their expense!). It made me extremely unhappy with them, but I believed it was my problem, caveat emptor, etc. A short time later, the backup camera went out, glitching at first by sometimes working, then occasionally working, then not working at all. I took the car in again to the dealer where I was told “Yeah, sometimes they go out”, and I purchased a new replacement camera. Not cheap, but my car was still new to me and I wanted it to work. The replacement camera has now gone out, doing what the first one did; giving me a message that the “camera (is) not available”, like it had somewhere better to be! Recently the camera has come back, from wherever it went, but the image is upside down! A little research and I find this Happens All The Time to the Ford Edge. I don’t want to buy another camera from them that will just crap out in the near future. Thinking of sending this story to my local news channel and see if they find it interesting. Why hasn’t Ford been called to task for this common repeat problem? And, why should I keep making them richer for a shoddy design on their part?

It seems like this is a common enough problem for Ford, and in particular the Edge model, and specifically those made in the 2011-2013 range, that Ford should be addressing this problem. Like the previous entries here, the rubber gasket seal around my sunroof also came loose from its place, would follow the window as it was opened, then get bunched up when trying to close it. Took it to the Ford dealer I bought the used car from and they wanted what i felt was too much for replacement and installation. I solved that problem by having my son help me hold it in place, then close the glass window… FOREVER. I don’t really need to see the sun or moon as much as I don’t want leaks! Now, a few years later, the problem has progressed to ALL the rubber seals on the roof, including between the hatchback and roof. The rubber has deteriorated to “a sticky, black gooey mess”. It looks like it’s just cracked, but touching it turns it to liquid that will get all over your hands and leave an indentation. I’m afraid how much this will cost to fix. Any suggestions out there?