John S

The 4.2.4 update provided a way to communicate with Ford by leaving a message utilizing your vehicles microphone. To my knowledge that is all it did. All of the updates I have received have been downloaded by air, and at no cost. 4.2.4 benefits Ford, so I do not see why they would charge for it. If you contact Ford Corp support and tell them you have a technical question regarding 4A they should transfer you a 4A tech. They can do the download as well as the dealer. I would not go so far as to say they could do a major change, but I know they can do some downloads. In fact the update that fixed the front camera was done by air. Just an FYI my vehicle is running Sync 4 Software Version 23159_PRODUCT Revision 915.

Yes the update you referr too did fix the problem. You may want to try a reset with Ford Tech support, and be sure you are running the latest software "Ford Power-Up 4.2.4

At one point a "buy Back" came to mind. I went on you tube and found out as much as I could about the process, and was considering getting an attorney lined up if needed. After I was able to convince them that their back camera fix caused the front camera problem by providing some information, and Corporate released the vehicle, pending a future fix which they did as previously mentioned. This allowed the dealer to get paid for their time. Normally if the car is not fixed and it leaves the shop, corporate will not compensate the store on a warranty fix. I had a lot of concerns as to what conditon the vehicle would be in when I got it back but it was like it came off the show room for the first time. Everything worked no issues. Corporate gave me $500.00 for being without the vehicle. Rentals were hard to find at the time. They did provide me with one and paid in full. It was a Toyota Corrola that looked like it was the loser in demolition derby. They also extended the warranty for two years. I have to admit made me feel better about the whole thing. I do have some previous experience in this area with GM. At the time they had several "Last Chance" garages located in various parts of the country. If the vehicle got there and they could not find the problem it was a valid buy back. So yes it does happen. Hope it works out for the best .

It sounds as though you have involved Ford Corporate, and have an extablished case. The problem I had was eventually fixed by a remote download after Ford Corporate authorized the dealer to release the car. You might want to check out the NHTSA website and see if other people have been having the same problem. You look under recalls but it also brings up customer complaints, campaigns, and delaer service communications relating to various isues. I have had no issues since the fix in the fall of 2022.

I have a 2021 Ford Edge ST, and when going on a road trip will get a sensor failure fault about every 30 minutes. It usually resets withing 30 minutes from the time of the fault. I have taken it to the dealer the last three oil changes, and they perform the diagnostic test, but because they cannot replicate the failure they have not been able to fix the problem. Failure to replicate the problem I believe may also prevent them from just replacing the sensor, the concern being Ford will not compensate them. The car is still in warranty with 30,000 miles. The problem occurs only after driving for about an hour at highway speeds. It is the same wheel which move from front left, to rear left because of tire rotation. Has anyone else experienced this problem, or has any suggestions?

From the traffic I have seen on this site, it seems like most people have been able to get the download over the air, including myself. However, one person was having trouble and was told by the dealer they would have it done at the dealership. From the communication HAZ replied with, it looks like the tech can check if the download was made without going through a long process of just downloading it.

No. Never got specific actions to try, because at the time I called we were still waiting for a fix to be available. I just set my vehicle and My Ford App up to receive an update if there was one. That is to the best of my technical ability, which luckily seemed to be enough. The good news, compared to a few days ago ,at least there seems to be a fix in place. Based on the response you received, you may want to try your dealers service department.

In my case this has been one of the worst experiences I have ever had relating to a car issue. Back in May they had the vehicle for a month, I filed a complaint with Ford Corporate, reported it to the NHTSA, had a formal case number etc. That being said I have no idea of how and who they are sending the downloads to, but I did create an awareness by calling customer service and asking for Sync 4A support, just a few days prior to getting the download.

I did receive the third download, which basically completed the process if you wanted to hook up with Amazon/Alexa. I also just spoke with Ford software support regarding the "Np Driver Logged In" message They were aware of the issue, said it had something to do with Apple Car Play, and a fix is in place and that should occur within a few days. The message can be dismissed, and it has no negative impacts, just an annoyance. The techs I have spoken with have been very helpful. Customer service (800) 392- 3673. The automated service will ask what kind of vehicle you have, and then ask what you are calling for. I simply said I have a question regarding Sync 4A software, and I was transferred to a tech representative. Have your VIN handy. Side note, front camera still works, glad to have it back.

Excuse the paranoia, but the front camera is still working today. Received the second part of the previous download yesterday. The front camera now works as it did originally. A third download of lesser content was mentioned coming soon. I am getting a message saying no driver logged in, and is looking for a 4 digit number. I have no idea what they are referring too. Everything else seems to work, even the ambient lighting is staying on.

I called Ford Customer service today. They show no issues with my vehicle, however, they did connect me with technical support and they acknowledged SSM 50884 which I was told is the front camera fix, but was not yet available. The NHTSA website under dealer communications Aug 31, 2022, references Update 3 Part 1, was available, but goes on to say the front camera fix is not included in that portion of the update. Just sharing information, if it is other then an over the air fix, may want to keep in communications with the dealer.

I did get a September update that did not address the camera issue. However, beside the Alexa comment, it went on to say this was only part one of a two part download. The second part being extensive, and it did mention future improvements. Although my confidence level of the second download addressing the camera is low as it was not specifically mentioned. Has anyone received the second part of the update? John S

I think we all feel your frustration. A big advantage of this forum is having someone who has access to the Ford OASIS, and if some positive activity occurs we will know. Also. you can file a customer complaint on the NHTSA web site, NHTSA.GOV. Under recalls you will see some complaints have already been filed for this problem. Enough complaints would eventually lead to ironically a recall to fix the front camera. Hopefully there will be a fix before that occurs.