Haz, I have a question for you on this. How do the versions listed in the pdf document relate to the Power-up versions? I know this is the Edge forum, but you have been so much help on my Edge questions, I thought you might know about the same issue for an Escape. My wife has a 23 Escape plug in hybrid. When I check for updates, it says there aren't any, but shows Power-up version 4.2.2 with an exclamation mark and the wording "Not Completed." I've tried to update many times, as well as setting the auto update times, but no change.
Now the odd issue is that when I check the "About Sync" screen it shows the Software Version is 23291, which is actually a higher version number that shows in the pdf in the link you attached, which is 23223. I thought Ford kept the pdf updated in the link, but evidently, this Escape has a higher version than shown on the chart, yet shows an incomplete update. So how does Power-up 4.2.2 compare to Software Version 23291, or are they completely unrelated? Thanks! Dave