garyedwardsmith

You should have went with you intuition. I also said that I would never buy a Ford again after having a Tempo, Mustang, Explorer, Mazda. I was adamant that I would not consider a Ford again. However I decided to give them another try and bought an Edge. I have had the PTU Problem. I have had the Drive Shaft Problem. I have had the Heater Core Problem. And yes Ford has eventually fixed them all, but I cannot continue to live with the time, effort and anguish of getting these things fixed. Ford your quality is suppose to built in and I cannot continue to support you! I will never buy another Ford - new or used. Gary

Sorry I worked for everything I have. Yesterday it was -36below here (without WindChill) and the windows weren't defrosting. So I would like to see how chipper you would be! I expect Quality and when I don't get it - I am pissed. Gary

They licenses Dealers to do it. From the consumers point of view I couldn't give a shit. You must work for Ford. Right? This is exactly what is the problem with the mentality around these Dealers. I gave them shit about taking a month to get the car fixed so they said what are we suppose to do if Ford can't get the tool to me. So one blames the other. In the mean time - I as a customer had to drive the F'n vehicle for a month in freezing weather without heat. Do you think the consumer says Oh I should feel for the Dealer because he can't fix the crap that Ford builds? Do you think the next time I buy a vehicle I am going to say Oh the Dealer was so nice to me despite the piece of crap Ford built, I am going to buy from the Dealer (not unless he sells Toyota or Honda or Kia .. That view of business is simply retarded!

Took my '08 Ford Edge into the dealer today @8:30am. It is now 4:30pm and they are still working on it. The flush was suppose to be a 2-3 hr job. Looks like it will be tomorrow before I get my vehicle back. I just hope the flush does the trick, but have no confidence it Ford's ability to service this vehicle at this point. Gary

Withholding payment will only affect your credit rating. They don't care. Basically after you have bought a Ford POS Product you have little recourse as a customer. In the words of AC/DC "They Got You by the Balls" My link SmokinEdge

I was reading this article an says Ford Edge is #4. Guess depends how you slice it. Good Car Bad Car: TOP 5 BEST-SELLING SUVs IN AMERICA - 2009 YEAR ... My link But who has the most satisfied customers would be a better question. Almost a month in freezing temperature I get my flush on Friday. Gary

I'm sorry to hear this. I believe that all of us who have experienced this need to keep pressure on Ford to resolve this problem. While Ford seems to be attempting to fix this problem, it is not clear to me they have a definitive fix. This is why we see some people having to be back many times. I have no vested interest in seeing this resolved other than I want my vehicle fixed. If you want to share your experience, I appreciate if you post to my blog. Gary Smith Smokin Edge

36 months x $1000 a month = $36,000

Excellent analysis. I use to work in manufacturing and as a Product Manager we were responsible for managing these type of situations. Basically it comes down to economics. Although (as a Product Manager) you are concerned about Quality it comes down to logistics and cost. In this situation probably the right thing to do is to recall all vehicles affected and replace the heater cores. However there is two problems with doing this 1) cost (#vehicles x 1 Day Service/vehicle x Cost to reimburse Dealers) 2) further piss customers off by tearing apart the dash. This flush is like a cheap way of appeasing the general public because Ford knows that as the vehicle gets older few people retain their vehicles and will not care as it will be someone else's problem to replace the heater core. Also most people will probably not even do the flush because they got a letter that warrants the heater core. Obviously the flush is the cheapest way to go, and they actually tried to put a spin on it to make the consumer think they actually got something out of this with the extended warranty. Ford your warranty service is worse than your Quality. ------ ab I might take you up on my next trip to Vegas. Gary

I have never seen a light there. I have a Theft light on the left-hand side of the instrument panel that blinks red. Check a manual if you have one. Gary

The "Golden Flush Tool" is coming on Tuesday and I'm scheduled for Friday. Hope this does the trick! Gary

I would recommend something other than an Edge - it looks nice but I think Ford rushed it to market. They were initially going after the Nissan Murano market but the quality just isn't up to par. Since the Edge was introduced there are so many other choices out there. If I were to do it again, I would certainly shop around more. My Edge is just over a year old and I have had the drive shaft changed, both PTU seals, and now I am waiting to get a flush on the heater core. I expect more surprises in the New Year to see what other problems will crop up. Do get sucked into the 0% financing over 60 or 72 mo. Keep Shopping! Gary

It's a New Kind of Vibrator! Right?

I spoke to the Dealer Owner and assures me that there is a special tool which is expected to arrive early January and he will show the "Golden Tool" to me then. He can't do anything to fix the heater core until Ford provides the tool to him. So nothing is being done 'til then. Stay Tuned

Update: Dec 30/08 Dealer advised that the tool is being shipped from the US and won't be here now until early January. So much for the promise of shipping this "Golden Tool" to dealers by the end of the year. This means a couple of more weeks of freezing in my new Ford Edge. FreezinEdge